Beacon Hotel & Corporate Quarters in Washington

BEWARE BEFORE BOOKING.

Had I known the true condition of this hotel, I would have stayed elsewhere. I was in town for work and the conditions were so horrific, I changed my hotel.

The hotel does not adequately disclose the extent of the ongoing renovations before booking. Large portions of the property are under construction, including Floors 1–6 and the penthouse level. As a result, many of the amenities guests expect are unavailable or severely impacted. During my stay, there was no functional gym, no restaurant service, limited parking options, and even recurring water outages. The construction begins early in the morning, with workers making significant noise starting around 8:00 AM, making it nearly impossible to sleep in or enjoy a restful stay. The elevator situation is even worse. Most elevators were unavailable, leaving guests dependent on the service elevator, which was also being used by construction crews. It was often dirty, overcrowded, and could take more than 10 minutes just to get to your floor.

Unfortunately, my experience escalated beyond inconvenience. I became trapped in an elevator with four other guests for over 40 minutes. The situation was serious enough that the fire department had to be called to rescue us. During the rescue, power was shut off to portions of the hotel, including guest rooms. Being trapped in an elevator is frightening, and guests should expect compassion and professionalism afterward. Instead, I was met with indifference and poor customer service. Monte was rude and dismissive when I requested information regarding the incident, documentation, my receipt, and the refund process. After checking out, I called two days later to follow up on my refund and Karen was equally unprofessional. She ultimately hung up on me while I was trying to get answers.

Hotels can experience maintenance issues. Renovations happen. Elevators can break. What is unacceptable is failing to properly disclose major disruptions, charging guests full price for a property that cannot provide its advertised amenities, and then treating guests poorly after a serious safety incident. If you're considering staying here, understand that you may be paying premium Washington, D.C. rates for a hotel that is effectively a construction site. Between the noise, water outages, unavailable amenities, elevator issues, and lack of customer service, this was one of the worst hotel experiences I've ever had. I cannot recommend this property to anyone.

don’t go to this place The hallways stink, there's only one elevator, a lot of people smoke *********, the smell is terrible, and they tried to steal my deposit. I had to report them to my bank. If you go, take a photo of how they leave the room when you leave because they will take your deposit.