Marakanda Hotel in Samarkand

This hotel is a JOKE! Starting from check-in till check-out, we had a bad experience. We booked for 3 nights via Agoda using pre-paid option, but the hotel did not receive the payment. We tried to get this resolved with Agoda asap even though it was not our problem to sort it because we had paid for our reservation, and it was hotel's lookout if they did not receive their payment. Next day hotel people gave us an ultimatum to leave the hotel by 4pm if this did not get resolved and got aggressive with us specially Jahangir who was an admin person. Jahangir made us regret our decision of choosing this hotel from the very beginning. There were so many problems with our room, to name a few - shower head was not working fine in our room so we could not shower properly on the day of our arrival and next day as well. Water was going in all the directions but towards you, which made a mess in the bathroom despite having the shower curtain. After multiple complaints, they replaced the shower head on last day of our stay. Rooms were not clean at all, hair strands on the bed linens, dust on the radiator, no windows in the room. If you want windows, you have to pay extra for deluxe rooms, but you cannot open those windows as well; it’s just a glass wall. Mattresses were very hard, and mattress lining was so thin that you can feel the spring of the mattress all the time hence we did not get a good night's sleep throughout our stay. Water glasses in our room were very dirty and were not in usable conditions. After checkout, hotel staff will not even look at you, let alone helping you with the luggage which I have never faced in any other hotels I have stayed in. Breakfast was somewhat ok but has very limited options and once ran out of any item, they do not refill it for late comers. I would not recommend this hotel to anyone and would suggest you guys not to make the same mistake that we made and do not waste a penny on this hotel. It is NOT worth it!