Gloria Hotel in Tashkent

Very Disappointing Experience – Avoid This Hotel

My stay at Hotel Gloria Almaty was extremely unpleasant and stressful. Despite having a confirmed prepaid booking, the hotel staff refused to honor the agreed price when I arrived for check-in.

My wife and I were kept waiting for several hours at the reception while the staff repeatedly claimed that the booking amount was incorrect. Instead of resolving the issue with the booking platform, they pressured us to cancel the reservation and tried to force us to pay extra money at the counter.

After a long and exhausting wait, and with no other option late in the evening, we were essentially forced to pay an additional 152,250 KZT just to check in. This behavior felt unfair and completely unprofessional.

What made the situation worse was:
• No clear explanation for the price change
• Extremely poor customer service
• Making guests wait for hours after a long journey
• Trying to shift their internal pricing issue onto the customer

A hotel should respect confirmed bookings and treat guests with basic courtesy. Unfortunately, this experience did the opposite and caused significant inconvenience and stress for us.

I strongly recommend that future travelers be cautious when booking this property, as confirmed reservations may not be honored at the agreed price.

The hotel is dirty and the service is terrible
The breakfast is catastrophic, insects are circulating on the coffee machine in front of the eyes waiter and he kept it as is ,
I changed 3 rooms : one of them was super hot and the second was very cold and they wasnt able to fix the temperature,
Even if it was free dont book in this hotel , the cleanness is a nightmare , he deserve even less than 1 star
Its awful and terrible

It's an ageing property- bathtub is shabby, shower broken and bathroom smells. Staff is not helpful at all- cannot even help with fixing the heater.
I stayed at 31st Dec night, the restaurant was closed for absolutely no reason. I confirmed by breakfast for 1st Jan on call but the very next morning on 1st Jan, there was no breakfast prepared. The staff was lying drunk on the sofa and I was only offered leftovers from the day before's breakfast. I was charged some tourist tax but I did not receive any receipt for the same.

Overall- I paid good amount for this hotel but it was utterly disgusting to say the least. However- this hotel doesn't represent Uzbekistan's hospitality, as all my other stays in Uzbekistan were top notch.

To be honest, something unbelievable happened.
When I went to the hotel to check in on the evening of May 13th, I was told at the counter, "There is no reservation for me." I showed the hotel the reservation confirmation I had printed out and the data attached to the email I had received, but they simply said, "We haven't received that information." The hotel said, "The information hadn't been sent from Trip.com, and they couldn't find it."
The hotel was already fully booked for that day, and there was only one guest with a reservation who hadn't arrived at that time, so it was impossible for them to accommodate "me, a person without a reservation." After about an hour of strong negotiation, asking "What is going on?" and "Who is responsible?", they finally said, "Well, we will introduce you to another hotel and arrange for you to stay there. We will cover the cost of the reservation and the taxi fare to the hotel, so don't worry. Is this okay?" It was already past 9pm, so I had no other options and, although it was very disappointing, I decided to accept their proposal.
Furthermore, the hotel they arranged for us instead was definitely in an inconvenient location without using taxis, and although it had the same star rating, it was very different from the original hotel we had booked, which was also based on the requirement of being close to the metro.

So, we had a terrible experience with the final hotel of our trip. On our final day, the hotel we were given was of a low standard, as well as the inconvenient transportation and poor location for restaurants and shops, which made for a sad end to our trip.

The hotel said that Trip.com was responsible for the situation, but I cannot judge that. While the hotel did not have the environment we wanted, we avoided having to sleep outside, and the only financial burden was the small taxi fare for not being able to use the metro on our final day, so we could say that it was a good thing in the end. However, I would strongly request an explanation from Trip.com, not the hotel I had booked, about what they think about this situation and what caused it to occur. Thank you in advance.

Our stay at Hotel Gloria in Tashkent was deeply disappointing from start to finish. The hotel is housed in an old, poorly maintained building with dirty carpets that give a generally unhygienic feel. The bed made loud creaking noises with every slight movement, and the toilet door couldn’t even be locked properly. To make matters worse, the toilet flush barely worked, which was very frustrating.
Despite booking a room with a king-size bed, we were given one with two twin beds — no apology or explanation provided. The worst part was being forced to pay USD 8 for paint stains we were falsely accused of causing on the wall. It’s not about the money, but the injustice of being blamed for something we clearly didn’t do.
I STRONGLY DO NOT RECOMMEND this hotel. Booking.com should seriously reconsider continuing to list this property. Just read the other reviews before booking — we unfortunately didn’t, and now we regret it.
Save yourself the trouble and stay elsewhere.