Halais Hotel in Hanoi

The front desk staff were excellent and the room was spacious. My only complaint is that the facilities are a bit dated, and the overall accommodation environment was a bit noisy.

Overall, a great stay. The front desk staff were very warm and attentive, making me feel right at home. The room was clean, and the location was decent with several restaurants nearby. Excellent value for money, definitely recommend!

Hotel is price vaöue wise good. You can tell the best times are behind it. Staff is nice! Breakfast edible but not a lot of variety.

The hotel room was very spacious, and the breakfast was abundant and delicious. I'll definitely come back next time.

+ spacious room
+ Windows can be opened for ventilation
+ Comfortable bed
+ Varied breakfast on the rooftop

+/- a high amount of booklice at the desk, not a harmful insect, very common in Vietnam climate. However, I worked a lot at the desk and it was a bit distracting

- only 2x 335ml water bottles per day standard room service (I got more after asking the room service, asking at the downstairs reception, I got a smug answer to use the paid bottles from the fridge) :c
- shower temperature is quite finicky to adjust, goes from lukewarm to scorching hot with very little movement
- city center is further than expected

This hotel should be considered good for the local area. The rooms are spacious, clean, and hygienic. The front desk staff were very friendly. Breakfast is buffet-style; while the variety isn't huge, it's clean and hygienic, and they offer pho, which was quite to my liking. There was a minor hiccup during check-in, but the Trip.com staff handled it promptly. A shout-out to the second customer service agent who helped resolve the issue (the first one was not good).

Convenient location and attentive service. So, after my trip to Ha Long Bay, I decided to stay here again. The double room wasn't available, so I stayed in an executive suite – it was incredibly spacious and grand.

This hotel is located right in the city center, with a chain coffee shop downstairs. It's super close to Train Street and Hoan Kiem Lake, both within walking distance. Breakfast on the 8th floor offers fantastic views. I'll definitely be staying here again.

Before my trip to Vietnam, booking a hotel was my biggest headache. After searching for days, I decided to give this one a try. I never look at the good reviews, only the bad ones! When I arrived in Hanoi (I took the international train from Nanning), I used the Vietnamese ride-hailing app Grab. Just a note, the hotel is not 1.5 km from the train station; it's actually 6 km. This app is incredibly user-friendly and doesn't overcharge. You can even pay in RMB via Alipay. I arrived in Hanoi at 6:30 AM and took a Grab to the hotel. International hotels usually have a 2 PM check-in, but since I arrived so early, I re-booked my stay to include the hours from 6 AM to 12 PM, which was charged at 100%. They kindly offered complimentary breakfast for two. After breakfast, I rested for a bit and then checked out at 12 PM. I waited about 30 minutes for my room to be ready. There's no Chinese service at the front desk, so I used Google Translate. The male and female receptionists were incredibly friendly and attentive. They didn't ask for a deposit or my passport and even escorted me up to my room. It was much better than I expected! The room had three glass walls and a balcony. Although the hotel is a bit old, it still retains its charm. I have pictures of the room. The hotel is conveniently located, just 1 to 2 km from various attractions, a 20-minute walk away. The breakfast selection wasn't huge, but the staff was very welcoming. Fried eggs and Vietnamese pho were enough for me, and there was also meat, fruit, and good quality milk (though the coffee wasn't freshly ground and there weren't many vegetables). On a side note, booking a car through Ctrip was very reasonably priced. I paid 55 RMB for a 30 km ride to the airport. I booked a 4-seater, but they upgraded me to a 7-seater at no extra charge.