Bougainville Bay Hotel in Sarande

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned.

The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected.

When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought ******* won’t provide the rest of the refund without proof!!

The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add.

I would never stay here again!

Our hotel room had issues. Didn’t lock from inside. Property looked tired and played out. There is an outdated collateral system for towels for the beach and pool. The buffet was average at best. The Waterfront area was dirty with cigarettes and containers floating in the water. We really wanted to love this place, but left unhappy and would never Recommend anyone to stay. The only positive thing is that the staff was very nice, but I felt they were constricted and restricted within their roles. There are many other places to stay in the surrounding area and I would hope they step up their game.

The staff is rude : doesn't Say hello and respond when we Say it.

They give us only one room card for 3 adults in the room and refused to give another which created issues and inconfort.

During the breakfast, they are harcelling us to take the vessels and dont let us finish to get ouf breakfast in calm.

The swimming pool in picture used for promotion is billeable 25euros.

Overall i dont recommend the stay, for this Price we Can expect a better experience and services from the staff