Sport Hotel in Soldeu

We stayed as a party of 6 at The Sport Hotel in Feb 2025. Overall service from staff was very good, however the rooms are in desperate need of refurbishment. I have read through the current trip advisor reviews for this hotel and think most comments are fair. Good Stuff Reception and customer service was very good. Daily, thorough housekeeping with clean linen and towels. Molton Brown shampoo and shower gel in bathrooms Use of communal areas of The Sports Village Hotel. Great selection for breakfast. Omelettes freshly cooked were amazing and not greasy. Lots of storage and hooks. Rooms were lovely and warm (too warm at times, but the radiator could be turned down to a comfortable heat) Safe for cash, passports and valuables etc. 13 bottle of wine and water with dinner for TUI customers Free ski lockers 2mins from gondola Excellent gym facilities and equipment. Bad bits Very hard beds. We asked for mattress toppers but they did not make any difference. Luke warm bathroom water for 2 days. Better after raising issue to staff. No tea or coffee making facilities (surprised as thought this is basic nowadays - or at least a kettle) No Fridge - resulting in everyone storing food and drinks outside of their windows in the freezing temperatures. See photos. Shocking view of a building site to the rear of the hotel, granted, we didn’t pay for a mountain/piste view, but it was horrendous (see photos). Grotty communal areas in Sport Hotel with out of date furniture. Wall paper peeling from wall in bedroom gave everything a damp feeling. Very expensive drinks in the bar. €9 for a small glass of wine. Very very slow service at the bar. Lots of choice with food for dinner, although often cold or tepid, even going in at the beginning of dinner service @7pm. Dining room resembled a staff canteen. Only one small lift - a nightmare when everyone is trying to leave with their luggage on check out. The Spa was lovely, but such a shame it was so overpriced. €55 for 2hrs, per person, when all you want is a 20min dip in a hot tub to get rid of the days aches and pains from skiing. One of our party caught a stomach bug, and it transpires there were at least 13 others who experienced the same thing, which made us question if this was food poisoning. Don’t be fooled that this is as good as the The Sport Village (sister hotel) that this is joined to. The glossy photos on the internet are not what you are paying for. Overall, this hotel serves a purpose if skiing and you don’t mind the run down rooms, however I would suggest this is overpriced and there are significantly better hotels in Soldeu.

There was no mention of having to eat in the restaurant in the other hotel and that there were steps. I have mobility problems and had checked carefully to make sure that everything was accessible. But the biggest problem was a bout of food poisoning that seemed to start Tuesday night. The Hotel said it was a virus but many of the staff said that officials were checking water and other things. If there was any chance that it was the water there should have been bottled water issued and some communication. Unfortunately the holiday was thoroughly spoilt as skiing became impossible and none of my family eat again in the restaurant. I must say most of the staff were lovely but I wouldn’t use this Hotel again.