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265 USD
Andorra Park Hotel in Andorra La Vella
🌍 Andorra, Andorra La Vella, Carrer les Canals, 24
● Center: 250 m
✅ Spacious and comfortable rooms with large bathrooms and some featuring in-room jacuzzis ✅ Professional, attentive, and helpful staff, especially concierge and bellboys ✅ Well-maintained spa facilities including sauna, Turkish bath, and indoor pool ✅ Excellent breakfast buffet and quality dining at the restaurant La Pérgola ✅ Beautiful mountain and garden views from many rooms ❌ Occasional service coordination issues, notably with ski shuttle registration and front desk responsiveness ❌ Some rooms and furniture feel dated and could benefit from renovation ❌ Bar service is limited and sometimes slow, with the main bar unmanned ❌ Inconsistent handling of special requests and occasional communication challenges ❌ A few reports of minor maintenance issues such as plumbing and insect presence in rooms
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Rooms and prices
2 guests
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Park Double Suite
Wireless internet, air conditioning and shower
Beds:
282 USD
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Tower Double room
Private bathroom
Beds:
306 USD
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Traditional Double Attic Suite
Wireless internet, air conditioning and private bathroom
Beds:
312 USD
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Garden Double Suite
Wireless internet, air conditioning and shower
Beds:
376 USD
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Premier Double Suite
Private bathroom
Beds:
381 USD
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Family room
Private bathroom
Beds:
482 USD
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3 x
Park Triple Suite
Wireless internet, air conditioning and bath
Beds:
636 USD
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Duplex Double room
Private bathroom
Beds:
700 USD
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Grand Double Suite
Kitchen, wireless internet and air conditioning
Beds:
Kitchen in the room
1 013 USD
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Description
Andorra Park Hotel is a well-established 5-star hotel in Andorra La Vella, constructed in 1953 and renovated in 2006. The property comprises a 4-story main building and an adjacent Xalet building, offering 98 rooms including suites and family rooms. Guests will find spacious rooms with warm décor, many featuring jacuzzis and mountain or garden views. The hotel features an a la carte restaurant, Es Andorra, known for its signature cuisine, and a buffet breakfast restaurant, Racodel Park. Facilities include a large spa center with sauna, Turkish bath, indoor pool, and fitness center for guests aged 16 and up. The hotel also provides ski-related amenities like a ski school, ski shuttle (booking required), and free ski storage. Families traveling with children benefit from a playroom, nanny service on request, and a children’s menu. Staff are praised for professionalism, especially at concierge and bell services, though some guests noted inconsistent front desk service. Overall, it is a spacious, clean hotel with a strong focus on wellness and mountain leisure.
Location
Located in the heart of Andorra La Vella on Carrer les Canals, 24, the hotel sits about 5 kilometers from the nearest ski lifts. It is approximately 203 kilometers from Barcelona Airport. The hotel is close to local dining options, such as the Cafe CIGNE AND DELICIOUS (130 m) and a McDonald's (237 m). The city center and major shopping areas are within walking distance, though some uphill walking is required. Parking is available for a fee. The hotel’s garden and terraces offer peaceful views despite the central location.
Tips
- Book the ski shuttle well in advance to avoid availability issues.
- If traveling with children, request the children’s crib or nanny services ahead of time.
- For a better experience, consider dining at the hotel’s a la carte restaurant Es Andorra or La Pérgola for breakfast with garden views.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Fri] 07:30-11:00 Open
[Sat - Sun] 07:30-11:30 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €35.00 (approx. US$41.30) per pet per night
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Heating
- Newspapers
- Garden
- Terrace
- Early check-in
- Patio
- Electric car charging
Rooms
- Room service
- TV
- Minibar
- Safe (in room)
- Toiletries
Services and amenities
- Ironing
- Laundry
- Concierge services
- Luggage storage
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
Internet
- Free Wi-Fi
Transfer
- Car rental
Languages Spoken
- Spanish
- Russian
- English
Tourist services
- Tour assistance
Recreation
- Hiking
- Suitable for Events
Parking
- Parking
Pool and beach
- Indoor Pool
- Seasonal outdoor swimming pool
- Beach/pool towels
Business
- Event facilities
- Conference Hall
Sports
- Tennis court
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Steam room
- Sauna
- Spa
- Hammam
Winter sports
- Ski storage
- Ski passes available
- Ski facilities rental
- Skiing
- Ski school
- Ski lift transfer
Pets
- Pets allowed
Street view
Video: Andorra Park Hotel 5* - Андорра Парк отель - Андорра-ла-Велья, Андорра | обзор отеля, территория
Map
Reviews
05.05.2026
We chose Andorra Park Hotel specifically because it is a 5-star property that offers a ski shuttle — and since we planned to ski every day, that was a key deciding factor in booking this hotel.
There are many positives. The property is beautiful, the rooms are very large with lovely views, and the beds are extremely comfortable. The bathroom was spacious and elegant, and the in-room jacuzzi was a great touch. Amenities were complete, housekeeping was very good, and the bellboys and valet service were attentive and professional. Dining at La Pérgola was solid, and wine pricing felt reasonable for a hotel of this category.
However, two service issues significantly impacted our stay.
First, for our honeymoon, we were given a room with two separate beds instead of a king. We were told there were no alternatives and that rooms are subject to availability. What was disappointing was not just the situation itself, but the lack of effort or follow-up to improve it later during our stay.
The biggest issue, though, was the ski shuttle. We called twice before arrival to confirm logistics and were reassured not to worry. At check-in, we selected a departure time and were told we were registered. The next morning, fully geared up and about to board, we were informed the shuttle was full and that we were not on the list. This was the first time we were made aware of the mistake.
For skiers, losing early morning hours means losing the best snow of the day. The solution offered was two coffees, and the response we received from the front desk manager, Nuno, was essentially that “these things happen” and that the shuttle is a free service. The tone felt dismissive, and unfortunately, during the remainder of our stay, interactions at the front desk did not feel welcoming. We even felt uncomfortable passing by, as the attitude came across as visibly annoyed rather than service-oriented.
The issue was not that a mistake happened — mistakes can happen anywhere. The issue was the lack of accountability, empathy, and proactive problem-solving. For a 5-star hotel, that level of service does not match expectations, especially when the shuttle was one of the main reasons we chose this property.
The hotel has beautiful facilities and strong operational staff, but service coordination and front desk leadership need improvement for the experience to truly reflect its five-star positioning.
There are many positives. The property is beautiful, the rooms are very large with lovely views, and the beds are extremely comfortable. The bathroom was spacious and elegant, and the in-room jacuzzi was a great touch. Amenities were complete, housekeeping was very good, and the bellboys and valet service were attentive and professional. Dining at La Pérgola was solid, and wine pricing felt reasonable for a hotel of this category.
However, two service issues significantly impacted our stay.
First, for our honeymoon, we were given a room with two separate beds instead of a king. We were told there were no alternatives and that rooms are subject to availability. What was disappointing was not just the situation itself, but the lack of effort or follow-up to improve it later during our stay.
The biggest issue, though, was the ski shuttle. We called twice before arrival to confirm logistics and were reassured not to worry. At check-in, we selected a departure time and were told we were registered. The next morning, fully geared up and about to board, we were informed the shuttle was full and that we were not on the list. This was the first time we were made aware of the mistake.
For skiers, losing early morning hours means losing the best snow of the day. The solution offered was two coffees, and the response we received from the front desk manager, Nuno, was essentially that “these things happen” and that the shuttle is a free service. The tone felt dismissive, and unfortunately, during the remainder of our stay, interactions at the front desk did not feel welcoming. We even felt uncomfortable passing by, as the attitude came across as visibly annoyed rather than service-oriented.
The issue was not that a mistake happened — mistakes can happen anywhere. The issue was the lack of accountability, empathy, and proactive problem-solving. For a 5-star hotel, that level of service does not match expectations, especially when the shuttle was one of the main reasons we chose this property.
The hotel has beautiful facilities and strong operational staff, but service coordination and front desk leadership need improvement for the experience to truly reflect its five-star positioning.
20.02.2026
I had a great stay at this hotel and highly recommend it.
The staff was outstanding — friendly, professional, and always helpful.
The concierge team was especially impressive.
They helped me organize my ski lessons and arrange all the equipment.
Thanks to them, everything was smooth and stress-free.
The staff was outstanding — friendly, professional, and always helpful.
The concierge team was especially impressive.
They helped me organize my ski lessons and arrange all the equipment.
Thanks to them, everything was smooth and stress-free.
12.02.2026
Perfect stay in the heart of Andorra with the whole Family. We celebrated a Birthday and it could not have been any better! Exceptional service, facilities, food and especially all the staff. Incredible views and peace. We will be back again and it is hands down the best place to stay at in Andorra.
04.02.2026
We would like to give an unquestionably high recommendation to this hotel. It truly corresponds to the level of a five-star property, and above all thanks to the exceptional staff.
It was the team that created the genuine feeling of a five-star experience. Yes, some areas of the hotel could benefit from renovation, and at times the room felt a bit cool, but all of this fades compared to the overwhelmingly positive impression left by the staff. The hotel maintains impeccable cleanliness throughout, and the spa area is very comfortable, relaxing, and well maintained, which added a lot to our stay.
Transfers were organized regularly. It is important to note that the transfer must be booked in advance, which may cause minor inconvenience. However, once booked, everything works perfectly: the transfer runs strictly on schedule, and the young staff members assisting guests provide outstanding service — helping you get in and out, taking care of your shoes, and assisting with everything in a very attentive and friendly manner.
A special thank you to the concierge, who was incredibly helpful with absolutely everything — from purchasing ski passes to assisting with any request we had. Her support and involvement truly stood out.
There was a small misunderstanding regarding a birthday gift. We initially thought it was a complimentary gesture from the hotel, but it turned out to be chargeable. Once we mentioned this at the reception, the situation was resolved immediately, the charge was cancelled, and this once again left a very positive impression. We also appreciated how professionally and gracefully the staff handled the situation.
The work of the entire team is well-coordinated, professional, and genuinely caring.
The breakfasts are excellent and fully meet the expectations of a five-star hotel.
We would also like to highlight Andorra and the resort itself — a wonderful destination that we would wholeheartedly recommend. We sincerely wish this hotel continued success and thank the team for an experience that truly makes you want to come back and recommend it to others
It was the team that created the genuine feeling of a five-star experience. Yes, some areas of the hotel could benefit from renovation, and at times the room felt a bit cool, but all of this fades compared to the overwhelmingly positive impression left by the staff. The hotel maintains impeccable cleanliness throughout, and the spa area is very comfortable, relaxing, and well maintained, which added a lot to our stay.
Transfers were organized regularly. It is important to note that the transfer must be booked in advance, which may cause minor inconvenience. However, once booked, everything works perfectly: the transfer runs strictly on schedule, and the young staff members assisting guests provide outstanding service — helping you get in and out, taking care of your shoes, and assisting with everything in a very attentive and friendly manner.
A special thank you to the concierge, who was incredibly helpful with absolutely everything — from purchasing ski passes to assisting with any request we had. Her support and involvement truly stood out.
There was a small misunderstanding regarding a birthday gift. We initially thought it was a complimentary gesture from the hotel, but it turned out to be chargeable. Once we mentioned this at the reception, the situation was resolved immediately, the charge was cancelled, and this once again left a very positive impression. We also appreciated how professionally and gracefully the staff handled the situation.
The work of the entire team is well-coordinated, professional, and genuinely caring.
The breakfasts are excellent and fully meet the expectations of a five-star hotel.
We would also like to highlight Andorra and the resort itself — a wonderful destination that we would wholeheartedly recommend. We sincerely wish this hotel continued success and thank the team for an experience that truly makes you want to come back and recommend it to others
08.12.2025
This is a lovely hotel in Andorra La Vella. Reception staff are so friendly and helpful. The rooms are extremely spacious, perhaps a little dated, but comfortable. The garden view is a delight. The beds are perfect, massive, and give a good night’s sleep. It is impossible to believe you are in the centre of the city. Highly recommended and it is great that everyone speaks Catalan!
Added photos from the restaurant La Pergola, in the gardens. Excellent food and service. Highly recommended is the Pavlova, Canelo XL and the filet. Super service.
Added photos from the restaurant La Pergola, in the gardens. Excellent food and service. Highly recommended is the Pavlova, Canelo XL and the filet. Super service.
05.08.2025
One of the best hotels in Andorra, about a 15-minute walk from the bus station—not far, but uphill and quite steep. The hotel's views, exterior, gardens, and pool are all very nice. The rooms are large and well-equipped. The breakfast is also commendable, with a wide variety and even fried dumplings suitable for Chinese palates. The problem was that I found a fly in the bathroom right after entering, which is unheard of in Chinese hotels. More importantly, the staff's attitude towards flies was that they believed they were common here, swarming everywhere due to the good environment. Only after repeated requests did they replace the bathroom towels and linens after exterminating the flies. Finally, the bathroom plumbing was iffy, and water overflowed through the door crack into the toilet bowl while showering. The staff were generally helpful and patient in resolving issues, but some had limited English, making communication a bit challenging.
21.07.2025
The hotel is nestled on a small hillside in a beautiful setting. The front desk staff were welcoming and efficient.
The room was exceptionally spacious, and the complimentary drinking water bottles were lovely. I didn't want to throw them away and took them with me.
The bathroom was also huge, with a jacuzzi! The only downside was the lack of curtains on the bathroom window, haha, but I doubt anyone would peek in. It would be worth staying a few more days to properly explore this beautiful city.
The room was exceptionally spacious, and the complimentary drinking water bottles were lovely. I didn't want to throw them away and took them with me.
The bathroom was also huge, with a jacuzzi! The only downside was the lack of curtains on the bathroom window, haha, but I doubt anyone would peek in. It would be worth staying a few more days to properly explore this beautiful city.
17.04.2025
The location is very central and you can walk to many places. The hotel service is very friendly. The room is super big. Parking is available for an additional charge. The breakfast experience is also OK. Overall, it is good
01.09.2024
Very good, good location
09.08.2024
I have stayed here several times and I am very satisfied! The room is very big! The view is also very good! The hotel environment is very clean. The facilities are not very new, but the room maintenance is OK. Recommended👍
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POIs near hotel
Antiga presó de la Casa del Quart (18th Century) (3 min)
18th-century prison housed in Casa del Quart, open 24/7 for self-guided exploration of Andorran heritage.
Carmen Thyssen Museum (1.5 km)
Art museum featuring European paintings and contemporary works. Hours: Tue-Sat 10am-7pm, Sun 10am-2pm.
Iron Museum (4 km)
Museum showcasing traditional ironworking crafts and historical iron artifacts from Andorra's industrial heritage.
Els Jocs d'aigua (4 km)
Water play area with fountains and interactive water features in central Encamp, ideal for families.
Via ferrata Tossal Gran d'Aixovall (4 km)
Rock climbing route with fixed steel cables and rungs on Tossal Gran d'Aixovall mountain in Sant Julià de Lòria.
Cafe and Restaurants near hotel
Cafe «CIGNE AND DELICIOUS» (2 min)
Cap del Carrer, 5, AD500 Andorra la Vella
Restaurant «SUSHI AND GONG» (2 min)
Carrer la Llacuna, 3, AD500 Andorra la Vella
Reviews12.10.2017
Used to be better. Now sushi rice is not good any more. Dry and cold. Fish badly cut and badly placed. Not recommended.
Restaurant «McDonald's» (4 min)
Av. Meritxell, 32, AD500 Andorra la Vella
Reviews08.01.2018
A nice small McDonald's with friendly service and free wifi. They also have the selforder machine so if you don't speak Spanish or French you can easily order yourself.
Frequently asked questions about Andorra Park Hotel
Does Andorra Park Hotel offer ski shuttle service?
Yes, the hotel offers a ski shuttle service, but it must be booked in advance.
Are pets allowed at Andorra Park Hotel?
Pets such as dogs and cats are allowed on request with a fee of approximately €35 per pet per night.
What types of rooms are available at this hotel?
The hotel offers Tower Double room, Family room, Duplex Double room, Park Triple Suite, Park Double Suite, Traditional Double Attic Suite, Premier Double Suite, Garden Double Suite, and Grand Double Suite.
Is there a children’s playroom at the hotel?
Yes, there is a playroom available from 09:00 to 22:00 for children up to 12 years old when accompanied by adults.
What wellness facilities does the hotel provide?
The hotel has a spa center with sauna, Turkish bath, indoor pool, fitness center (16+), and massage services (paid).
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 267 USD The best time to book is June 15, with rates starting from 248 USD
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