Imagine Marco in Melbourne

When we booked this hotel, we are not very clear that this apartment does not have any services. Before we moved in, we asked whether towels, toothbrushes, shampoos those things are equipped. We were told that those are ok. When we moved in, we found that they don't provide toothbrushes and toothpaste which we have to do it by our own. Moreover, they don't provide any services. Ok, fine. After we knew that they only clean up once per week, despite we are staying here more than a week, we can clean ourselves but they also don't provide enough towels for us to use during the stay. When we asked them for new towels, they gave us a very unwilling-to-help reputation/facial expression. Ok, if you expect us to clean it by our own, then you need to give me enough cleaning Powder, right? Again, we have to ask them case by case. We have been staying in these types of hotel before and wasn't that bad. It is very clear. If you expect not to provide any cleaning services, then equip us with enough cleaning powder or enough towels so that we don't need to ask you. What's even worst, we also need to ask for toilet paper, shampoo (cause they were used up in between our stay). Moreover, we also asked whether they provide car park. From trip.com, they told us they don't have car park. When we arrived, they said the car park is just fully booked and then we can move in the car park when it is available. Again, if those messages were delivered earlier than we arrive, the expectation can be more aligned and won't be like that. I think the experiences were not very good. In short, we have problems of having towels, toilet paper, toothpaste and toothbrushes. Finally, although we received cleaning powder from the hotel, the attitude of what the hotel handling it was very unpleasant.

Location, location, location. Very convenient to go everywhere & amazing views of Melbourne.

A few issues of the actual room itself, which we've raised to the Manager so hopefully it's rectified for the next Guest
.

Smart TV not working, main bedroom window did not close properly, beds not made, rubbish not cleared and oven light broken.

We did stay during the busiest Christmas week so the staffs were trying their best.

Chinese travelers, a heads-up: I don't recommend housekeeping here. Seriously, take my advice. You might catch a glimpse of hot air balloons in the morning sometimes, but the rooms facing the street are really noisy.