Tolarno Hotel in Melbourne

I was looking forward to staying at the Tolarno Hotel after reading about the artists and artwork on display. But the room I was given was so dirty, and the smell was dreadful. I've been travelling from Sydney to Melbourne over a matter of 10 days and stayed in small motels and rooms above pubs, and all were spotlessly clean, so I was so disappointed to arrive at my final destination and have to leave the hotel and request a refund for the nights that I'd booked. There were stains on practically everything, the carpet was badly stained and rotten in certain areas, the shower screen, walls, skirtings, etc, needed a good clean and were so unhygienic, the TV had a thick layer of dust on the screen, and the blinds, which were broken, were thick with dust. The manager was very approachable and understanding and explained that cleaners had been in to do a deep clean and to try and eradicate the awful smell in the room coming from the bathroom, but obviously they hadn't sorted it. I'm sure there are a few rooms that are ok because I've since read some of the reviews, but the room I was given was really awful. He offered me another room later that evening, which was slightly better but still very dirty, and the sheets had stains on them, it was so bad that I had to check out early. It's such a shame because it could be a great hotel if the rooms were cleaned thoroughly and refurbished.