Balneocomplex Kamena in Velingrad
✅ Spa center with mineral water pool, sauna, and jacuzzi described as 'impeccable' and 'very good'. ✅ Breakfast buffet includes vegetarian and vegan options and is generally well received. ✅ Rooms are clean and beds comfortable despite being outdated. ✅ Outdoor pool location praised for its setting and water quality. ✅ Affordable pricing for massages and therapies by qualified therapists. ❌ Hotel interior is outdated with old furniture, worn carpets, and unrenovated bathrooms mentioned multiple times. ❌ Some guests reported dirty rooms and bedbug issues. ❌ Staff at reception described as stiff and sometimes unfriendly. ❌ No air conditioning in rooms, causing discomfort in warmer weather. ❌ Restaurant service criticized for poor management and food quality issues including overly spiced or insufficient vegetarian options.
Rooms and prices
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Description
Balneocomplex Kamena is a three-star hotel located in Velingrad, Bulgaria, offering a variety of room types including Standard, Standard Double, Suite, and Family Suite. The hotel features a fitness center, spa facilities with a sauna, massage services, and a large mineral water pool with jacuzzi. Guests can enjoy on-site amenities such as a restaurant, bar, billiards, table tennis, and a children's playground. Despite the hotel's dated interior and some reports of old furnishings and worn carpets, the rooms are generally clean and beds comfortable. The hotel allows pets but policy states pets are not allowed, so clarify with the property. Free WiFi and parking are available, along with family-friendly spaces and a shared lounge with TV. The hotel has a strong communist-era character, which some guests find nostalgic while others consider outdated. Service is polite but sometimes perceived as stiff. Breakfast is buffet style with vegetarian options. Overall, Balneocomplex Kamena provides affordable spa and leisure facilities with room for modernization.
Location
Balneocomplex Kamena is situated at 4 Edelweiss tr in Velingrad, a well-known spa town in Bulgaria. The hotel is approximately 68 km from Plovdiv Airport (PDV). Guests arriving by train are advised to use the Velingrad-Jug (South) station, which is about a 10-minute walk from the hotel. The property offers free parking on site, making it convenient for those traveling by car. The hotel's location provides scenic views of the surrounding mountains and nearby neighborhoods, especially striking during snowy weather. While there are no specific landmarks listed nearby, the hotel’s placement in Velingrad positions it well for visitors interested in thermal springs and mountain activities.
Tips
- Book a room on the front side to enjoy morning sun and better views.
- Use the Velingrad-Jug (South) train station if arriving by train, as it is a 10-minute walk from the hotel.
- Consider contacting the hotel directly for booking to get lower rates than third-party sites.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Children between 0 and 13 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Elevator/lift
- Smoke-free property
- Heating
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Upper floors accessible by elevator
- Non-smoking rooms
- Fridge
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Ironing
- Laundry
- Safe-deposit box
- Wake-up service
- Bar
- Diet menu (on request)
- Restaurant
- Snack bar
- Free Wi-Fi
- Russian
- English
- Billiards
- Hiking
- Ping-Pong
- Parking
- Swimming pool
- Spa tub
- Beach facilities
- Beach/pool towels
- Event facilities
- Fax and copy machine
- Fitness facilities
- Massage
- Steam room
- Beauty services
- Sauna
- Playroom
- Children's playground
- Family/Kid Friendly
- Pets Not Allowed
Hotel view
Video: Balneocomplex Kamena, Velingrad, Bulgaria HD review
Map
Reviews
Unfortunately we arrived late to the hotel so I didn't have time to experience the spa facilities.
My room was 514, and at the back of the hotel, accessed via a lift. The room was not the biggest of rooms, it was very clean, however it was very outdated (old). Luckily, the bed was fairly comfy, so I had a good night's sleep.
Our dinner was pre-arranged and booked for 8 pm. We started with a salad, followed by apertisers of fried cheeses, veggies, and bread. I had a main of chicken with potatoes and a few veggies. The food was fine.
As we couldn't speak bulgarian and our waitress couldn't speak English, we communicated via Google Translate, which worked well.
The breakfast was buffet style and OK. The usual cheeses, meats, eggs, breads, etc. A typical bulgarian breakfast as I am finding out on this trip.
My tip for this hotel would be to book a room at the front of the hotel as it gets the sun.
Nevertheless, it is a refurbished old hotel in late-80s socialist style. That means no luxury should be expected and the SPA centre, the rooms and the indoor restaurant looks passable but not great.
Tips:
1. If taking the train, get down at velingrad-jug(south) station. It is 10 mins walk from there.
2. Do not miss the cold water pool.
3. Book directly with them instead of with Booking. For me it was almost 25% cheaper.
Overall, affordable place to go to, but it can be improved- lot of room for improvements.
POIs near hotel
Frequently asked questions about Balneocomplex Kamena
Are pets allowed at Balneocomplex Kamena?
Pets are not allowed at this hotel according to its policies.
What types of rooms are available at Balneocomplex Kamena?
The hotel offers Standard room, Standard Double room, Suite, and Family Suite.
Does the hotel have spa and wellness facilities?
Yes, it includes a fitness center, sauna, massage services, mineral water pool, jacuzzi, and steam bath.
Is breakfast included and what options are available?
Breakfast is served buffet style with vegetarian and vegan options. It is not included in the total price and must be paid at the property.
How far is Balneocomplex Kamena from the nearest airport?
The hotel is approximately 68 km from Plovdiv Airport (PDV).
