Duni Royal Marina Beach - All Inclusive in Sozopol

The hotel makes a great first impression with its elegant lobby and well-maintained garden. The rooms are spacious enough, and the bathrooms are modern and comfortable. Housekeeping was excellent — the room was cleaned every single day, which we truly appreciated. The sea view from the terrace was lovely, and the main restaurant and bars were well-organized, with good food and attentive service. The pools were cleaned daily, and the gardener clearly knows what he’s doing — the flowers and greenery around the property were beautiful.

Unfortunately, there are many aspects that fall short of a true 5-star experience. During the active season, the parking lot is completely full, and you cannot reserve a private spot. Most of the reception staff were unwelcoming and uncommunicative, making us feel like we weren’t really wanted there.

The hallways are dark and outdated, with very poor lighting and windows that look like they haven’t been cleaned from the outside in years. In fact, large parts of the complex had no working lights at all in the evening, making walks around the hotel grounds unpleasant and even unsafe due to the darkness.

In the room, instead of a proper double bed, there were two single beds pushed together — something that’s just not acceptable at a supposed 5-star hotel. The third bed we paid for, meant for our child, was actually a pull-out sofa that was incredibly uncomfortable. Neither my child nor I could sleep on it.

The in-room TV was a tiny, off-brand model awkwardly placed on a large desk — again, not in line with a luxury hotel. The pool bar wasn’t working during our stay, which was a big disappointment. The outdoor snack pavilion for sandwiches and ice cream was very poorly managed and honestly felt like an afterthought.

While the pools were clean, they, along with much of the hotel infrastructure, are visibly old and in need of renovation. The beach was also quite neglected — the sand was dirty, and it clearly hadn’t been cleaned in a long time. Worst of all, the water closest to the hotel had a strong sewage-like smell.

And speaking of the beach, the toilet there was absolutely horrifying — one of the worst parts of the entire hotel experience. It was dirty, neglected, and far below any acceptable standard.

The hotel has potential with its garden, views, and cleanliness, but everything else — from maintenance and infrastructure to service and basic comfort — needs urgent improvement. It may look like a 5-star resort at first glance, but sadly, it doesn't live up to that promise.