Hostel Mostel Hotel in Sofia

From the moment we arrived, the experience was a DISASTER. We were greeted not with warmth, but by a shockingly rude staff member who, in an almost threatening tone, told us we had exactly five minutes to check an email they’d sent. Not the kindness you expect from a hostel, just plain rudeness. Those five minutes led to our “reallocation”, not to another room, but to an annex five minutes away from the hostel itself. If the hostel was bad, this annex was something out of a horror movie. The entrance was crumbling, the stairs dangerously neglected, and the room was a disgrace. I'll let the description speak for itself. There were hairs in every single bed (a clear sign the sheets hadn’t been properly cleaned). The bathroom’s air filter looked like it hadn’t been touched in years. Even worse, the door between the bathroom and the bedroom was completely transparent. Yes, transparent! We were a group of five, forced to watch each other’s most private moments. The room had just one fan for all five of us, despite the sweltering summer heat. Sleeping was nearly impossible. The beds were old, unstable, and unsafe, with deep cracks underneath that made us feel as though they might collapse at any moment. And to crown it all, right at the entrance there was an appalling piece of ****** graffiti left there for everyone to see, unaddressed and unremoved. This place is not just poorly managed. It is unsafe, unsanitary, and utterly disrespectful to its guests. This place might've had its days, many years ago. But for now, do yourself a favor: stay far, far away.

The hostel is pretty good...very noisy...and the guests wreck the kitchen...awful. the bed was not that comfortable...I sunk in the middle. I did like the shower in the room and the bathrooms were great! The security is excellent! Ok..now for my BIG PROBLEM...Smoking...I am allergic to smoke and even though they did not smoke inside...they were smoking all around..in front of the doors, windows, staircase and the smoke stays inside. They should move the smoking area away from the front door and the room windows/balconies. I did not get to go sightseeing cuz I was in bed very ill, for 3 days...still sick! The guy staff were very helpful, at the front desk. Finally, they cleaned out the fridge!!

Hostel had overbooked and cancelled my stay the day before arrival. I understand mistakes happen but to cancel a room that had been booked for months the day before I was due to stay is terrible. Has caused a lot of stress and cost extra to find alternative accommodation at such short notice. Not impressed.