Day Pass in Pool on Sunday de 9:00 a. m. A 6:00 p.m. everyday.Buffette incluíde. In front of The Sea, Malecón of Santo Domingo.
Spa Service for relax, Casino And Discotec too. Near of park And Juan Baron Place
I reserved the hotel from November 17th to November 22nd. They didn’t have my room, but they gave me a free upgrade! The hotel has everything you need — a restaurant, a pool
Room was clean, staff polite and the best part was the Terrace /Pool/ Bar!! My family really enjoyed. Waitress did an extraordinary service, specially Ms. Iris.
But the ac has only three settings, all of them ice cold, the bathroom fan is super loud, the music by the pool terrace is super loud and there is very little soundproofing. Quite old and a bit worn down
However, over the weekend parties for locals at the pool run late and a night club on the ground floor even later
Very helpful staff and nice servers at the Terrace. The pool is nice and the terrace has a nice view
Clean and comfortable for the price. Free breakfast included: fresh juice, coffee, eggs with ham and toast. Nice pool area, accessible through the kitchen. Recently raised the rate to $1900 PD
The hotel is nice simple but it has what you need a warm ved and p ace and quiet its definitely for travelers that want to spend a nigh or two close to the colonial zone at a affordable rate the hot water was good and the AC was very strong it’s perfect for backpackers and explorer with a budget a place to sleep while there exploring the city
Its wasn't a good experience with the hotel its was a dirty room the shower wasn't cleaned dirty sheet and the was not the i was expected
I have been there many times, on occasion staying when ill to attend medical appointments and the staff is always very helpful with bringing me food or cleaning the room quietly as I rest
Right on Avenida Bolivar near Parque Independecia/Telemicro. Can be quite noisy with barking dogs, street noise and construction but this is normal for this part of town
They need to clean the room every day, they don´t do it
the bathroom was dirty
the breakfast is ok
I will try not to go back to this hotel
Everyone at this resort treated us with the utmost respect. We enjoyed it so much that we became members. So very glad thatvwe did as the upgraded restaurants were fantastic
It was an amazing experience, everything was to my liking. The staff was wonderful and very friendly towards me and my family, will definitely recommend to everyone.
This was a wonderful experience, being treated like a VIP was new to me. There were a few fixes w/Room, however they were taken care of quickly
Tito the bartender was a treat, Denise at the spa was amazing, front desk staff was courteous and professional
Extremely well kept and maintained property, the staff truly seems to understand the whole ethos of hospitality.
We are very much looking forward to our next trip and many more to come with family and friends
Wellington & Xiomara
Wellington is the young man who assists Mrs Xiomara, Mrs Xiomara is my favorite housekeeping friend because she always make sure that my room is kept clean, when I need her to clean the room she always tell me to give her a few seconds then she will come, on the other hand Wellington would start bringing all the necessary things to clean the room before Mrs Xiomara come to clean...
When I first came to the hotel I was greeted by the most amazing person in the world, Jennifer is one of the most amazing people that you have ever seen
Allow early check in if room is available. We arrived early but were not allowed to check in until exactly 3pm. They could be a little more lenient. Weary traveler just wanted to get to the room and rest.
The staff is very helpful, from the parking, the front desk, the restaurant. The room is small but clean, enough for me and my wife
This place is very comfortable for me. The location is convenient, the staff are very helpful, and the breakfast is really good!
Moises
When it comes to ordering my food from the restaurant, oh my gosh! Moises Is like the next superman that lives on earth, I really don't know how he does it but he is on time, no matter what he is doing he always comes and checks to see if I am okay, this guy really is an amazing person
Santo Domingo, Autopista de San isidro Km 1, Autop. Cnel Rafael Tomás Fernández Domínguez 1 🧭 Map
Pool: Pool
It is incredible to see so much kindness in all its employees. This hotel is very familiar and they care a lot about the guests to give them the best of themselves. Without a doubt, I would stay again.
we stayed two nights, we enjoyed it. perfect location for if you want to be close to the city and explore. they offer free breakfast, room has ac & a fridge stocked with water
there was always security outside the entrance. would recommend this hotel to stay when exploring santo domingo
So good we came back the same week to be able to work on our project. The room on the third floor did not have as fast internet service as the 4th floor
Great hotel and room service second time attending, the staff is great I recommend!
The elevator stopped working, but they got it working the next day. Room had a great shade to keep street light out at night. But the best: the super fast internet so we could work on zoom without stress
It's our second stay in the property and we loved every second of it. Stuff is always ready to help with a genuine smile on their faces.
Such a beautiful gorgeous and tropical place to enjoy with family and friends safe and fun.
Our 3rd time in this hotel and we don't have any reason to try another place
I did wish there was greater entertainment that didn’t include guest and something included for the kids to get them out of the sun… like a game room that was not for money
The buffets were good, had themes and good variety. Some of the restaurants that didn't need reservations had long waits.
we love to hear more local music in the resort ( merengue , bachata ) around the beach and the swimming pool. No night entertainment, either
Enjoyed our stay immensely! This is a quieter resort perfect for families and people looking to relax. If you’re expecting nightlife this is NOT the resort for you. They try but the shows are lame
due to the pandemic situation the occupancy rate was 30%, so there were plenty free sunbeds on both the beach and the pool
The weather was FANTASTIC, the beach is beautiful, and the pools are very warm. The only complaint I’d have is that the only decent coffee was from an espresso machine in the lobby that didn’t open until 9:00am
The main buffet was good (most food was tasty and not very repetitive) and the bars served a good selection of drinks. The hotel doesn't have a single normal espresso machine so espresso, latte, cappuccino etc
At 6am the food came in the form of pan, ham, cheese, sweets, fruits etc. The pool is ok but has no swim in bar. Did not matter for us as we hardly used the pool at all. Beach was the biggest disappointment
Join into every interactive activity you can. So much fun! We also enjoyed the nightly shows. Classes inside are also decent. The pool is good and the beach nice. Unfortunately, not enough chairs at either so go early
Food was fine/ok at the buffet. My favorite was the local Dominican food served like their rice, beans, platanos etc. Best to grab freshly made foods at the chef stations like omeletes, meats, churros
I’d absolutely recommend this place to anyone visiting DR and I hope to stay here again on my next trip!
I've been to Punta Cana several times at a different property that has closed down so this is in comparison to that. The property is small but well kept. Grounds are very nice with great wildlife
The staff truely made the trip incredible. All of the staff including Ninosca were super helpful and did everything they could to make our trip enjoyable.
The resort has met all our expectations, well equipped for several different activities, an amazing beach, pools and restaurants
Security was always there being attentive and assisting with questions about everything! I will definitely be booking this hotel again!
New garden is a popular Hotel for Sousa. Restaurant and swimming pool available here. I recommend this hotel for single men, couples who are open minded. This is definitely not a family structured hotel
Rooms were clean and great for the price, pool was nice and clean, staff was also very helpful and attentive.
There is a nice swimming pool in the reception area. Breakfast is included with the room and the food was very nice. Location of this hotel is perfect
This was my second time at new garden! The room is always very clean with the nicest staff. Highly recommend for your stay.
The staff was helpful with everything I needed rooms was cleaned daily without being inconvenient
Only 2 things I will recommend to change: allow guests to change AC temperature in the room since for us it was too cold;
Quality of soap - it wasn’t good - ran out after 1 shower
The place feels very safe and is very close to the center and the beach. Good WiFi and reliable hot water. The check-in process is a bit too manual and could be better automated
The room was excellent, the staff incredibly friendly and helpful, and the breakfast simple but tasty. The pool is small and nice, giving a boutique hotel vibe
Well run, well maintained small hotel in an excellent location, easy walking distance to the beach, restaurants, and the downtown area. But, not so close to the main drag that you hear all of the loud motos and ATVs
She made sure we knew where all the amenities were and was very sweet and sincere. There is also a pool, which isn't the biggest but very private and is open at all hours
The rooms are well appointed & have everything you need, there are a total of 10 rooms? This place is good for those seeking a quiet Yoga like setting. Lots of vegetation, nice pool area
There's no beach (like no sand) but many swimming pools and direct access to the sea with clear water. Unfortunately the place doesn't have a gym which is really a shame. There is a spa available with massages only
We truly enjoyed both the pool and the beach right in front of the club. Towels are provided, and there are lifeguards on duty, which made us feel very safe and well taken care of
Amazing place to stay! The waterfront area is so beautiful with all of the infinity pools and there’s plenty of chairs and umbrellas. The rooms were clean and had a huge balcony (3 bedroom penthouse)
Negative - this is not a hotel that has 24 concierge, no restaurants open after 9pm, I felt horrible because I booked it same day and staff had to come back and get us situated, (staff was awesome)
Great value for money with the absolute best sunset views of the region. Comfortable and good apartments. The personal is very quick, helpful and helped us throughout our stay
The staff was extremely attentive and always making sure we were comfortable. The cocktails, appetizers, and restaurant food were all excellent and of very high quality
My room was very clean and the staff were very kind. There is a rooftop restaurant, bar and swimming pool with some lounge chairs and You can look out the area since the hotel is one of the tallest buildings there
From the pool, cigar lounge, restaurant, and dining under the moonlight to the live music and DJ provided. All I have to say is it was all the way live
waking up to the view and seeing it illuminated at night was truly special and made my experience unforgettable. I highly recommend the AC Hotel Santiago to anyone visiting the city, whether for business or leisure
From the moment we arrived, the staff was warm, professional and incredibly attentive, making us feel welcomed and well taken care of throughout our entire stay. the hotel is modern, elegant, and impeccably clean
The rooms were comfortable, nicely furnished, and quiet, which made it easy to relax after a long day. The staff was friendly and professional throughout my stay, from check-in to housekeeping
The location is another strong point — it’s conveniently situated near restaurants, shopping, and major roads, making it a great base for both business and leisure travel
The staff amd service are wonderful! Its a beautiful venue with gorgeous scenery and in a great spot. Waking distance from 2 beaches and lots of good food and nightlife around.
Highly recommended perfect location with breathe taking views and friendly staff
The staff were great to deal with. Especially Valeria
The location is good and the rooms are decent. Booked last minute on a Saturday night. So I really have no complaints. I would have liked a refrigerator but balcony was nice. Shower with hot water and pressure
Room wasn't cleaned before I arrived. The toilet was bone dry and did not work. I have stomach issues from the food I ate there. Seems like old food was served. I will not be back.
The door needs to be remodel. The place is clean but oldf fashion.
Nice place, but the casino has been closed for over 2 years. If you are going to party then it's your place. There's night clubs on each side of the hotel. If you are going and want to sleep, then it's not for you
Nice experience. Close to different touristic places. Clean rooms, and a variety of food in the breakfast buffet. The service was also kind and friendly.
The casino is under reconstruction, but I'm not into it.
The best stay in the entire country la mejor estadía y desayuno muy rico además la gran extensa historia que guarda este hotel, muy bueno excelente
The check-in was very simple, the staff was great and the traditional Dominican breakfast is a very good perk.
Noise: The hotel has a nightclub on site, which makes it very noisy at night. The music from the club and the sound of guests walking and talking in the hallways continued well into the early hours
The highlight of our experience was definitely the staff — incredibly caring, attentive, and always eager to assist. Their warmth and professionalism made a real difference during our stay
Unfortunately, the rooms were in bad condition—shower doors falling, water leaking from the ceiling, and poor internet connection
The property really needs a full renovation, most of the pools are in bad conditions. The estructures look old and out of maintenance.
Food is good. Staff was nice.
The resort has an amazing location with the river on the property and a nice pool, and the staff were very friendly and helpful
Staff is good so far, but some issues with the room still waiting for someone to come to get it fixed
This could be sold out spot if they invested in the upgrades
Staff was very nice, breakfast was very good, AC and fan worked very nice, some bathroom conditions must be addressed and better seating should also be a priority as only two plastic chairs may not suffice for a stay
The hotel is fine and quiet. The room was adequate. The pool is a plus; it's appreciated on these hot days.
While the mosquitos in the rooms were tiny uninvited guests 🦟, a repellent needs to be installed. The pools and gym were a bonus 🏊♀️ Breakfast timing is not adhered to and perhaps a refresher course for some staff
Very good people own and operate this very fine and hidden gem of a hotel. I would rather stay here than any Sheraton or Holiday inn. I highly recommend this hotel.
I like that the hotel is super quiet and the staff is friendly. But I went with my husband in the second floor to dine in the restaurant and the dinner took forever to come
After it arrived instead of eating there we take it to the room but at least it worth the wait ‘cause it was delicious. I would like to come back again
Have to be early for breakfast every limited, the simple room is nothing special.
If you stain the towels, they are nice & you'll have to pay for them, they're not cheap. I didn't like it but they the manager was so nice i hasn't mad
Great location, great staff, the only issue i had was i spilled wine in my room and used the bath towel to clean it, don't do that, lol call
Staff was very good very good service, breakfast portions were good; options not many but basic breakfast was good good and optional add ons - staff and service was always great
Great low cost hotel with nice roof top pool with a little view of the water. I would stay here again for an overnighter. nothing much longer since it is the smallest hotel room I've ever been in
Much better room this time with...HOT WATER.. Will be back. Staff very friendly and helpful. Breakfast hot and waited at most 5 minutes.
Upgraded to Superior delux room. Nice size room for all my bags. Femsle night managerr was excellent
4. Spotless in the lobby, steps, hallways, dining area
Las Terrenas, C/27 De Febrero Camino Playa De Popy 🧭 Map
Pool: Pool
The warm welcome of the front desk , follow by a beautiful stunning suite, very clean ,sheets and towels had a fresh clean smell, i went for one night and decided to stay another one , fell in love with this place, thank you to all the staff , definitely will be back soon
It was the best part of our trip, we felt so welcome, the staff at the desk, the huge smile of the doorman, the managers and the ladies in the breakfast area, the pool was clean even after rainy days, we would love to go back next year
They have a full kitchen, so you’re able to cook your own meals. Otherwise, right outside you have local restaurants that offer fresh fish.
The lady at the office was very kind and diligent
Also, no hot water! We had to turn on and off the shower constantly to get hot water for a bath. Asked for a credit at the front desk for this and I was told that they were so sorry, but no credit
Definitely requires maintenance and better customer service
Las Terrenas, Calle Francisco Alberto Caamaño Deñó 🧭 Map
Pool: Pool
Toilet tissue and hand soap provided
Cons:
No paper towels or dish soap provided so you definitely have to purchase. Stove didnt really work great. Definitely buy water as you will only get a couple at check in
Literally go right across to the beach for the complimentary breakfast. The pool looked beautiful ( but we did not get a chance to get in). And porch had a fan that helped with mosquitoes
The place was clean and comfortable. The staff was very friendly and helpful.
The property is excelente, just the shawer it’s too small
Sadly one soda was already open when we checked in. The fridge is a bit dated and rusted. There are pots and pans but not ideal for longer stays if you an on actually cooking. Just not enough to be functional
Two bathrooms is always a plus!!!
And they bidet and Hot Water ( this is a serious plus) were excellent. The beds were comfortable as well. The location is impeccable, right on the playa bonita strip
Santo Domingo, Calle Arzobispo Nouel # 402 Zona Colonia 🧭 Map
Pool: Pool
Very good location to explore the Colonial area. Close to the park, entrance of the Conde. All the essentials are there. Roof top pool and roof top breakfast are very nice
I'm been here few times and is always my first choice when I need to go in Town
Central location to go everywhere, we had a room with inner view, no street facing, which made it very quiet. We had a cold water dispenser just outside the room which was very useful and convenient
Everything was perfect for the agreed price. There were worse places in the area. I liked the lobby. No problems at all.
It is close to everything you need. Stores, restaurants, bars and pharmacies. The only issue I had was the lights in my room did not work. Other than that everything else was good.
One window faces inside of the house corridor the 2nd window is in toilet facing the outside. Both staff at reception very friendly especially the night shift guy who helped to solve the air con and fan problem