After a few days, it became monotonous, and I found myself wishing for more variety and better-tasting dishes. Lastly, the pool closed quite early at 7:30 PM
It has been a wonderful experience, we came for 4 days and have no regrets so far. The children's kids club has been wonderful and entertaining for the children and there's plenty of adult entertainment as well
The beach is stunning with soft white sand and clear water, and there were always plenty of loungers. The pools were also great, with both fun and relaxing areas
Great place! Very nice facilities, a good variety of pools, and an amazing beach. The staff at the hotel were very pleasant and attentive
An amazing pool and cozy rooms made it a great city escape to relax and enjoy yourself. Just what we needed to take a break
First of all! Best butler is Carlos Rosario! You need to get in contact with him at your arrival, he will take care of all your needs and make sure you get a VIP experience! The resort is amazing with super nice rooms and views
My first time in Dom rep. Hotel is great. The staff are excellent. Bar staff are very friendly. David is a great guy, very professional. The pools are beautiful. I would like to come back next year with my family.
The resort was not too busy in September which was nice because we always found a spot on the beach, by the pool, water park and best of all they always had towels
On our last day she made a special towel deco for the kids. Pedro at Expedia counter desk was always friendly and kind. He was so helpful that he upgraded our rooms to family suites for privacy and extra space
We enjoyed this resort and the food selection at the buffet was really good. The paella, seafood and soups were our favourites. My family of three (including a toddler) stayed for 6 nights and no complaints
My family of 33 went to this resort early August, it was gorgeous! Sandy at the front desk is the best. She is so patient and provides amazing customer service. And Pedro the server is amazing as well
The rooms are beautiful and room service and cleaning is great. The food is amazing! And we loved the entertainment as well. We felt very safe in the hotel as well
This resort was so much fun and had much to offer. Some of the things I liked included night entertainment and there were beautiful dancers. Throughout the day there were also activities like yoga which was relaxing
The activities, entertainment, and shows were so much fun. We had the best time during our stay thanks to the entertainment team. Extra thanks to Peluche for taking the time to make sure we enjoyed our stay
My family will definitely be coming back thanks to the staff and their entertainment. I don’t want to go home! We had so much fun dancing and singing with Peluche and the whole entertainment team
A real honest review: This resort is really nice if your trying to have a chill week. The rooms are exactly what the photos on the website look like, the food is a huge buffer with a lot of selection
Every night theres rice, chicken, beef, pork, lots of salad, vegetables, fresh fruits, a taco bar, and a pasta bar. They also have cool local dishes they serve at the buffet
We did yoga and zumba on the beach which was fun! We preferred the buffet over the restaurants, as it was pretty much the same food just in a different form
When getting ready to leave, you can ask for the bellboys to get the baggage with you back to the lobby in one of the golf cars that they use to move around
People working there were always very helpful whenever assistance was needed. Food was tasty, and the room we booked (suite with swim out) was awesome
The place is very big, so be aware that there will be quite a bit of walking to get to the lobby (where most restaurants are)
Estalin was great and made sure our stay was comfortable and great.
When we were leaving, the baby lost the bracelet because her hands are too small for it. She forced us to pay $50 for it. She told us that she won't check us out until we paid the money
When we were coming in, the lady at the front desk named "Claudia" put a bracelet key in my baby's hand even though they knew that the baby is not going to open the door
Great first trip to this resort. Check in took awhile as the room was not ready when we arrived, but they sent us to go get drinks/ food at the beach. Love the long pools as it spread out guests
100% recommendable! The staff were incredibly attentive and friendly, always smiling. They even gave us a complimentary late check-out because our flight was very late. A big thank you to all the staff.
Always had a pick of sun loungers! Food at the buffets were good and lots of options especially for vegetarians ( which is usually hard to find at these resorts)
I don't remember the name of the person at the reception who changed our hotel but we'd still like to thank him. It's also worth mentioning the drinks at the bars, which were of excellent quality and the very clean pools
During my stay (November 26 – December 2, 2025), I became seriously ill with severe stomach pain, nausea, and diarrhea, requiring medical attention
The best resort I've ever stayed at!!! I booked the Majestic Elegance but at the reception I was given an upgrade while staying at the Majestic Mirage, simply SENSATIONAL
Great little spots along the pool to eat and drink so you don’t have to go far. We will be back with our kids next time. I am so happy we came here! Thank you all!
The excellent service and quality of their hotel facilities. As well the quite and peaceful in the pool or beach area. The restaurants were also amazing with a great varity.
This was my first trip, my first resort and my first time outside of Canada. I am so happy, this resort was so amazing
Friendly staff, energetic and actually loved their jobs (or are good at faking it haha) The food was amazing and no shortage of it! Drinks were great and very fast service. The pool is perfect for kids and adults
However, many other staff members were less engaged and not particularly friendly (especially at the pool side bars). So, the overall service experience was less than expected with a couple glimmers
What we also noticed was that he treated all the other guests around us with the same positive attitude and kindness. Team members like Maireni make a big difference to the guest experience
We used the Privilege pool and the 2 attendants, Carlos and Daniel, were superb! There were plenty of towels and both Carlos and Daniel made sure we always had plenty of drinks and food! I recommend if you want pool chairs with umbrellas, you need to get them early as most are taken by 9:00 AM and only chairs without umbrellas are left
Exceptional Service at the Privilege Pool & Bar
Four days into our stay at Ocean Blue and Sand, we felt compelled to recognize the incredible experience provided by Daniel De La Rosa, Carlos Charles, and Antonio Gomez at the Privilege pool and bar
Everything was made fresh and was absolutely delicious. The rooms were spectacular as well; every detail exceeded expectations. Overall, everything about this stay was exceptional, and I would happily return
The warmth, kindness, and genuine hospitality we experienced meant more than words can say. I truly cannot recommend this place enough. Be sure to book the steakhouse. I highly recommend the New York steak
The team communicated effortlessly in both English and Spanish, which made everything feel smooth and comfortable. The beach was absolutely stunning, just as beautiful as the photos online, if not more
This is truly the perfect place for anyone looking for a vacation filled with relaxation, sunshine, and fun. A special thank you to Elvin and the rest of the staff for making our stay feel like home
There were free drinks all days and nights, and A LOT of entertainments. I met new friends because of the entertainments. The only things I had a little issue with was the beds
Had a very good stay at this hotel. The location is excellent, the food is delicious, and the entertainment was really well done. The staff were generally friendly, although some could be a bit more attentive
The food was amazing (only tried Food market, beach house and the sports bar for food) I didn’t even feel like trying the restaurants because Foodmarket was that good in my opinion
The facility was good but the service was sometimes slow and needed to wait for a long time.
Property was great with a beautiful beach. Food was meh but very passable
I felt like I was in paradise!! I enjoyed my stay so so much
This was my second Air Canada booking (and my last one in Mexico, in a resort recommended by Air Canada was an absolute disaster!) and I began to worry that I had done the same mistake again (especially when I vowed I would never ever do an Air Canada vacation again)
We loved our two-week stay at the hotel. All the staff were friendly. The negative reviews are unfounded and dishonest. I would return without hesitation, even though this is our fourth trip to the Dominican Re
I prefer to be able to walk from my room to the restaurant or the gym or the beach. I do not want to wait in the hot sun for the carts that drive you around
You will most likely need to use the complimentary transport service they offer at the resort. It is at least 1/4 mile from the main lobby to the beach
This guest was approaching other guests trying to start a fight and your security did nothing. Your life guard was the ONLY person that physically stopped this drunken guest by holding him in a full Nelson
My husband and I stayed at the Bahia Punta Cana to attend my friend's wedding The good: The grounds are clean and beautiful
Our first night at the Excellence El Carmen we ventured into the Agave restaurant. My wife and I had a table outside overlooking the resort. The food was outstanding, courtesy of Chef Alvin. And the service was top-notch
This this is only my second time out of the country and my first time in Punta Cana and 1st all inclusive. My experience has been great so far. The room was great tho I wish I would have sprung for the beach view
The resort truly lives up to its name, providing an experience of pure luxury and relaxation. What really made my trip special, beyond the stunning facilities and beautiful grounds, was the incredible service
I’ve only tried 2 restaurants here so far but what I’ve tried at Oregano and The Grill has been decent. Wish I would’ve come with someone but Overall I will be coming back
My recent visit to Excellence El Carmen was absolutely phenomenal, exceeding all expectations! From the moment I arrived, it was clear that everything here is top-notch
My view is still great but nothing beats a beach view. The give you a glass of champagne when you arrive. There was a bottle of champagne waiting for me in my room
Honestly, I would like to give more positive feedback and review but I had better experience in 3 or 4 stars hotels around the world
I can't say enough at how wonderful the people treat you here
Majority of staff do not speak (or don't want to) basic English, so if you don't speak Spanish - you better find other place
Food identification is a guess game, probably 50% of food was not marked what it was, doesn't matter if it was breakfast, lunch or dinner. Good luck if you have an allergies, you will need it
My friend and I had a great time at GP Bavaro Suites. It's a beautiful place with a nice stretch of beach and numerous pools to enjoy. We indulged in the luxury and friendly service we received.
The pool bar on the swimming pools are a must, you can enjoy having a drink while swimming. Ronald and Adrian, the guys there, are great Ambassadors of DR, telling us about the traditions
Our stay was ok, only issue we had was them not having our room we booked available on checkin
I believe that is due to the fact that they allow people to upgrade when they arrive and don’t prioritize those that have these rooms already booked
So we had to pack up and change to our booked room the next day which was a bit of a hassle
A few amazing staff members from the Buffet, Esperanza, Martha, the juice bar lady and some of the cook line folks -Thank You for treating us like family ! Great entertaining group ! Thx for spaghetti for taking the time to get to know you better
While this kind of behavior might unfortunately be expected outside the resort, it is completely unacceptable from people operating inside the hotel. This experience seriously affected our sense of safety and trust
The pools are great, warm and they have activities in the pool to keep you entertained during the day. Though the floor is very crumbly and paint chipped everywhere but doesn’t ruin the overall experience of the pool
We had a great time, had a room with the swim up pool, the bartender was amazing! Cristina of the team of animation was fantastic! Definitely will be going back! This was a trip to remember, my butler was incredible and arranged everything we needed
The nightly shows were very entertaining - like having our own Coco Bongo experiences! They have an entire team dedicated to entertaining the guests with games and parties, so much to do! The food was fantastic - 5 restaurants to choose from and we never had the same thing for dinner twice! Can’t wait to come back!
The towel cabana worker is a bit of a grouch, but it is easily made up for by the service of Edwin and Yohanny (two of the bartenders). Can't state my appreciation for those two enough
Wonderful experience for a family vacation. Teppanyaki at Ma+Suri, and Le Gourmet are the best restaurants here. The buffet food is average, nothing phenomenal, but nearly on par with any buffet back in the states
And the Gourmet was EXCEPTIONAL!!
As I don't eat breakfast, they treated my husband with kindness everyday. They also decorated our table with flowers each time we came for dinner
As we were checking out, we were given fliers, requesting we give the resort 4 stars or higher on each category, and the workers strongly push for us to leave Google reviews
Probably the best bartender I’ve had at any resort. Israel at the buffet was another awesome server. Again, incredibly friendly and hardworking. Made sure you got everything you needed asap and did so without issue
José at the steakhouse was fantastic. Worked non-stop, super polite and friendly and made our kid smile to no end. And Sonia, our room staff, was an absolute sweetheart
The drinks are horrible, the pool bar has always a line of people waiting to be served. The beer is cheap swill and so are the drinks. Pina Coladas that just don't taste right
Family friendly hotels are usually a crap-shoot, but this one was nicer than anticipated. Food was great, resort was great and staff were excellent
Every day felt like paradise and unforgettable memories we will cherish for a lifetime! Whether the case may be relaxing by the ocean or enjoying the pool!
5/5 - AMAZING!
Could use more towels more frequently (often had to wait for them). Ladies room could use more frequent servicing. All in all, our experience here was very positive; the food was fabulous and varied
He took matters into his own hands and personally walked us to our room and I was so grateful. He apologized for the room check in issues but I got no real explanation as to what happened
We got the run around after I refused to take two twin beds that we were being offered by the front desk so I feel like I was “black listed” by the front desk team as a result
My room wasn’t cleaned for two days and I was told it was as because I didn’t ask for it to be cleaned by pushing the button near the front door
It wasn’t until a concierge manager noticed us waiting in the lobby and commented how long we were waiting did we get our room
It took hours to get our room despite having a butler (whom was not able to effectively execute on any request I had for her)
As an ******* member I was told early check in would be an option- again didn’t happen for us
The pools were always clean and beautiful, with a special mention to The Reserve pools, which were absolutely stunning and peaceful
We stayed in the Reserve, went to the beach reserve and Martin was fantastic! Every morning heading down to the beach, he made sure we had an amazing view of the ocean and had the drinks coming! I would definitely ask for Martin when at the Reserve Beach! Irvin was our concierge, he was also just as amazing! Super relaxing hotel, nightly entertainment that was relaxed and fun!
Our stay at Paradisus Palma Real was truly exceptional and far beyond our expectations. From the moment we arrived, every single employee stood out as professional, and incredibly helpful
The service is very hit or miss here. The entertainment is also minimal and we had no idea what the schedule was since the app didn’t work. There was also no waiter service around the pool or beach
The room cleaning service did an outstanding job every single day, keeping everything perfectly clean and comfortable. The staff in the restaurants and buffets were excellent as well
We would like to give a special mention to Salvador, reservation, what a truly professional, caring person, He genuinely cares about guests, wants you to love DR,representing the hotel at the highest level
I would rate this resort with the following stars:
5 star for personel service and kudos to Angel the golf cart Driver, David the time share Promoter, Bartenders Jessica, Gabriel and the Best one not sure of her name at the main adults only pool Mariolis? the bartender
Food- We thoroughly enjoyed the food at the adult buffet (Monday and Friday only for dinner; daily breakfast). Lunch at La Isla-chicken burger and potato wedges were our favorite. Dinner at Tao Cat was the best
Perfect, relaxing, chill, staff was excellent and catered to us making us feel very special! It’s a nice change for 2 older woman traveling! Usually we are overlooked but not here!!
Really enjoyed our stay! Mariolis was spectacular and warm, she made beautiful drinks and a gorgeous swim up pool and restaurant!
Jessica, Mabel, Jumagel & Victor mixed up amazing cocktails at Twist bar and we went there everyday!
Loved the areas just for adults only that are separate from the complete resort
Beach- Best in the DR! We never had an issue finding a palapa after breakfast. The towel stand was beside the sushi bar that smelled like sewage
We purchased an upgrade to access to the pool directly from the room was a big plus. But we had to kill more them 8 little tiny cockroaches and the bed was too hard for comfort
Love it! Nice Resort! Food is good and much variety, nice pools and beach, 5 of 5 star I’ll be back soon
The hotel grounds beach pool were beautiful, the rooms were average, beds not that comfortable, low grade finishes in bathrooms and rooms, the restaurants were average, but the food buffet (breakfast dinner) was excellent with plenty of variety
New years eve Party was family friendly and a 10! Very fun and lively and free for guests. Scuba caribe snorkelling was great
The room was clean and modern. The staff were amazing, attentive and polite and the food was good. I’d definitely stay at another RIU.
I have been to newer RIU properties for eg RIU Ocho Rios in Jamaica and it was beautiful there. But RIU Punta Palace is nice too. But not as new as RIU Ocho Rios. Still enjoyed my time because the staff was wonderful
Over all the resort was great! The food was good! Customer Service was outstanding! The only thing the WiFi wasn’t that great. The Riu party was lit we definitely had a time! I would definitely stay again!
What a beautiful place with great people. Alejandro upon arrival set the tone for a great stay. Ricardo always at the pool serving drinks to The Level guests creating a special experience
Maximo was wonderful at Quimera restaurant was helpful and attentive the entire experience! The rooms and the facilities were cleaned constantly and housekeeping did more than could be expected
We had a great experience at this restaurant, and a big part of that was thanks to our server, Ronny. From the moment we were seated, he was friendly, attentive, and genuinely welcoming
And Octavio in Mar y Sal was the definition of a professional. He was attentive, polished, and genuinely welcoming. Overall, great experience and beautiful environment!
DJ Carlos was great to talk with, and he kept the energy up. Jahaira, who we affectionately called "La Patrona", was always smiling and there to answer questions
There are really too many to name as everyone was just so consistently nice, going above and beyond to help improve our stay in any way they could
The rooms could use some updates and remodeling but the friendly staff, sense of security, beautiful grounds, beach access, peaceful ambiance, fun entertainment and yummy food make it all well worth a visit! My family had to leave the resort we originally booked at because it was unsafe, dirty and absolutely horrible
Thankfully Jewel had vacancies on such short notice and we were able to book a room the very same day for the rest of our trip. We met guests that had stayed there before
But if you just love floating in the pool and drink and eat good food go here. The staff is super friendly and the resort is just gorgeous can't explain. I hope mother nature does her part and cleans the beach
Jewel palm beach must have the friendliest staff in all of Punta Cana! As soon as you arrive, the security verifies our booking at the front gate
Then as you drive up to the lobby entrance, the men that help you with your luggage greet you with smiles and warmth. The same friendly energy is felt all throughout the resort
Evening entertainment is captivating. Sports competition is fun way to intermingle with other people. Best part is 24 hr coffee shop with good snacks