Selena Bay Resort in Hurghada

This was the worst hotel experience I’ve ever had. Upon arrival, I discovered that the rooms shown online were not even available in reality. After considerable difficulty, I was eventually able to check in, only to find that there was no internet or Wi-Fi access in the apartments at all. Due to these issues, I decided to leave the following day. I was assured that I would receive a full refund for the remaining nights. However, nearly a month has passed and neither I nor my travel company has received any refund. I have repeatedly tried to contact the hotel and explain the situation, but my calls are being ignored. I’ve also been told to contact my bank, which has confirmed that no refund has been processed. P.S. Based on my experience, I would strongly advise against eating the breakfast if you want to avoid the risk of food poisoning.

One of the worst services ever, they are really one of the worst customer service and reception tellers I have ever met, and I actually travel a lot, more than 20 times a year and this is by far the worst customer experience I have ever faced

I rented an apartment for two months, and even though I paid the rent on time and handled everything properly, I experienced an absolute outrage. The workers entered the apartment without warning and without my consent, using a key, while I was there. They didn't consult me—they just walked in as if it were the most normal thing in the world! This is a gross breach of trust and absolutely disrespectful. Anyone staying here should be prepared for the fact that privacy is apparently not valued very highly. I'm truly disappointed and would definitely not recommend this accommodation!

Electricity often breaks down in the rooms. There is no water in the room as something is broken. They can fix it all day. The staff works poorly. The hotel is under construction, so even the beach is not equipped. Pools are dirty most of the time. Pool cleaning starts at 10 am (It's too late). The territory also begins to be cleaned only at 10-11 am. So if you come to the pool at 9, you will see the consequences of night parties: overturned and cutted sunbeds and tables, a lot of garbage.

One of the worst places to be in Hurghada , a waste of money and time , service : 0 out of 5 Accommodation: 4 out of 5 Facilities: 0 out of 5 Staff : 1 out of 5 Also if you like to spend time around loud and noise kids with very poor higiene , then this is the place for you