Pickalbatros Citadel Resort Sahl Hasheesh in Hurghada
✅ Spacious rooms with sea views, some guests received upgrades to premium buildings ✅ Multiple themed restaurants with generally good food, especially Asian and Moroccan cuisines ✅ Clean pools and a private beach with good snorkeling spots and coral reefs ✅ Friendly and attentive staff praised repeatedly for service quality ✅ Extensive entertainment options including animation, live music, and evening shows ✅ Well-maintained grounds and attractive castle-like architecture ✅ Good facilities for families, including a kids’ club and children’s pool ❌ Some reports of inconsistent service, including occasional rudeness from staff and perceived discrimination ❌ Food quality was variable; some guests found buffet options repetitive and several restaurants below expectations ❌ Certain rooms showed signs of wear and needed renovation, with specific complaints about bathroom cleanliness and maintenance ❌ Wi-Fi quality rated lower compared to other services ❌ Remote location requiring transport for city access, which may not suit all travelers
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Description
Pickalbatros Citadel Resort Sahl Hasheesh is a five-star hotel established in 2012 and renovated in 2015, located on the Red Sea coast in Hurghada. The resort covers 145,000 square meters and offers 514 rooms in a main two-story building and several 2-4 story blocks. Guests can choose from various sea-view room types, including Junior Suites, Family Rooms, and Royal Jacuzzi Suites. The hotel features three outdoor pools, one with heating in winter, and six heated outdoor jacuzzis. Dining options include multiple à la carte restaurants specializing in Moroccan, Asian, and Eastern cuisines, alongside several bars and cafes. Facilities support families with children through a kids’ club, mini-disco, and a children's pool. The resort also offers a private sandy and rocky beach with free sunbeds and towels, and its extensive amenities include a fitness center, tennis court, and spa services such as Turkish bath and massages. Wi-Fi is available throughout the property, though with a moderate rating. The resort's castle-inspired architecture and extensive grounds provide a spacious and varied holiday experience.
Location
The hotel is situated in Sahl Hasheesh, Hurghada, approximately 15 km from Hurghada International Airport and 25 km from the city center. It lies directly on the first coastline of the Red Sea, with the beach just 100 meters from the resort. The private beach stretches 1,600 meters and includes coral reefs nearby, making it suitable for snorkeling. The location is somewhat remote compared to central Hurghada but offers a tranquil seaside setting. Transport within the property is facilitated by a shuttle bus, and parking is available for cars and bicycles. The resort’s position allows easy access to both airport transfers and city excursions while providing direct access to marine activities.
Tips
- Bring your own snorkeling mask to take full advantage of the excellent coral reefs at the private beach.
- To avoid any disappointment, request your preferred room type and sea view during check-in, as some guests reported initial room assignments without views.
- Since breakfast and lunch boxes require advance ordering by 8 PM the day before departure, plan accordingly if you need meals to go.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Western, American, Asian, Continental, Full English/Irish, Halal, Italian, Vegan, Vegetarian Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Wi-Fi in public areas
- Infinity pool
- Pool with view
- Heated pool
- Pool bar
- Pool umbrellas
- Pool lounge
- Towels
- Adults only
- Opening times
- Private parking
- Taxi booking service
- Car rentals
- Shuttle service
- Priority airport pick-up
- Priority airport drop-off
- The Citadel
- Culina Restaurant
- L"Asiatique Asian Restaurant
- Golden Booda (Extra charge)
- Rocks Lounge
- Alfredo
- Conference room
- Fax/copying service
- Wedding service
- Lockers available
- Concierge service
- VIP check-in service
- Express check-in and check-out
- Safe at front desk
- Luggage storage
- Wake-up call
- Currency exchange
- Tour and ticket booking service
- English
- German
- Russian
- Arabic
- Chinese (Mandarin)
- Snack bar
- Convenience store/kiosk
- Cafe
- Bar
- Lobby bar
- Halal meals provided
- Room service
- Elevator
- BBQ
- Outdoor furniture
- Garden
- Smoking area
- ATM
- Billiards room
- Table tennis room
- Tennis court
- Gym
- Massage room
- Turkish bath (Hammam)
- Full-service spa
- Thalassotherapy
- Spa
- Diving
- Beauty and makeup
- Snorkeling
- Nightclub
- Public beach
- Beach towels
- Beach bar
- Private beach area
- Gaming area
- Fishing
- Dry cleaning
- Ironing service
- Laundry service (on-site)
- Children's meals available
- Playground
- Kids' club
- Children's pool
- Wheelchairs available
- Accessible rooms available
- CCTV in public areas
- First aid room
- First aid kit
- Fire alarm
- Fire extinguisher
- Security personnel
- Carbon monoxide alarm
- Intruder alarm
- Smoke detector
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 100 m. It takes 2 minutes To the beach!
The distance to the sea is 190 meters
Hotel virtual tour
Video: Pickalbatros Citadel Resort Sahl Hasheesh 5* | Египет | отзывы туристов
Map
Reviews
Frequently asked questions about Pickalbatros Citadel Resort Sahl Hasheesh
How far is Pickalbatros Citadel Resort from Hurghada International Airport?
The hotel is located approximately 15 km from Hurghada International Airport.
Are there facilities for children at the resort?
Yes, the resort offers a heated children's pool (not heated in winter), a mini-club for ages 4 to 12, a mini-disco, and children's cots available on request.
What types of rooms with sea views are available?
Room types with sea views include Junior Suite With Sea View, Standard Room With Sea View, Family Room With Sea View, Deluxe Room Sea View, Standard Triple Room With Sea View, Quadruple Family Sea View, Superior Room With Sea View (2 Adults + 2 Children), Honeymoon Room, Deluxe Triple Room With Sea View, Marina Room (2 Adults Only), Executive Swim Up Room, Royal Jacuzzi Suite With Sea View, and Superior Room Sea View (2 Adults + 2 Children).
Is Wi-Fi available throughout the resort?
Wi-Fi is available on the hotel property free of charge, though guest reviews indicate the connectivity quality is moderate.
Are pets allowed at Pickalbatros Citadel Resort?
Pets and service animals are not allowed at this hotel.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 208 USD The best time to book is May 1, with rates starting from 146 USD