Hotel 21 in Tbilisi

We stopped by this hotel on October 2025, to inquire about a room, but were left with a very unpleasant impression due to the unprofessional behavior of the reception staff.
The women working at the reception spoke in a condescending manner, rolled their eyes, and responded as if they were doing us a favor by answering our questions. They addressed me informally, using “you” in a familiar tone, as if my husband and I were their friends — which is completely inappropriate in a hotel setting.
After such communication, the hotel became completely unattractive to us. We were surprised and disappointed that such an attitude toward guests still exists. The administrator behaved as if she were the owner of the place, which left an especially unpleasant impression.

We had a great holiday in Georgia, except for our stay at Hotel 21. The room looked fine at first, but the AC wasn’t working, and the power outlets were round. When I asked the reception for an adapter, they gave us a triangular one that, of course, wouldn’t fit and said it was all they had. Staff were unhelpful and unfriendly, except the technician, who fixed the AC and really tried to assist.

We were out all day for tours, but each time we returned, the room hadn’t been cleaned, only fresh bottled water was added.

To top it off, during checkout, we were accused of opening items in the minibar. Although we didn’t touch them. We were made to pay, just for the staff to throw them away or give it away to whoever opened it.

Overall, a disappointing experience at Hotel 21.

Having travelled across the globe and staying in 100s of Hotels this comes across as one of the worst experiences I have ever had. Lets talk about location first, the hotel is in the middle of nowhere somewhere on the mountain top so everytime you have to take a taxi to go anywhere, you cant walk to or from the places of interest in the city We had booked 3 rooms and asked them to place extra bed in one of the rooms when we arrived there were extra beds in all the rooms and when we asked them to remove they said the housekeeping is not available so they can only do that next day so we stayed in a cramped room for that night. The soundproofing in the room is ineffective and you can hear people talk in the corridor loud and clear Breakfast is way below average, very limited offering and repeated almost every single day with an exception of 1 or max 2 items. The breakfast time is till 11 and if you enter the room at 10:30 you will be frowned upon, the lady mentioned that they work late night so they need to finish early for the breakfast. if thats the case they should just reduce the breakfast time to 10. The rooftop restaurant is good and the food is great, but the staff there is again rude, kept asking our kid not to talk, should rather make it an adult only restaurant if kids are a concern. Coming to the staff, the worst of a kind you will find, they asked us to pay for certain WHITE towels that had some marks which could have been easily laundered, when we mentioned they can be washed easily they insisted that it is damaged and cannot be washed, we offered to pay and said if the towels are damaged we will take them, thats where the lady at the reception called the GM and said I told you the amount by mistake the actual damages are double. This clearly shows they wanted to make some quick money off us. Being in an alien country you are left with no choice but to pay such amount even when you know you are being scammed. All up there are many better options in Tbilisi, much better located than being in the middle of nowhere, and if they attract you by offering lower rate they will make up for that by scamming you like they did with us. I saw another review where they stole the money of a guest, so if you get scammed into an attractive rate be ready to pay in another form.