Sandali Metekhi Boutique Hotel in Tbilisi

I enjoyed staying here a lot 🧡 I was lucky with the sun also cz it gives a lovely atmosphere to the room with a bath. Everything was so welcoming from the very beginning, then the clean and nicely furnished room, lovely view. The bath tub was so big that I could fully enjoy there. The bed was super comfy and soft also. Breakfast was delicious, it was totally enough for me (with so tasty khachapuri and steamed veggies 💫 ) One of the places I’ll come back for sure, thank you a lot!!

I booked two nights in a Suite at Sandali Metekhi through Trip.com because I specifically needed a room with a bathtub. After arriving (following a 5-hour drive), the hotel initially confirmed my check-in -- but then I was informed that I could stay in the suite for only one night. For the second night, I would be downgraded to a much simpler, smaller room without a bathtub, which was not what I booked or planned for.

The hotel refunded 100 GEL, which covered only the price difference between the suite and the downgraded room. However, no additional compensation was offered for the disruption, stress, and the fact that my planned rest was significantly affected.

This situation strongly suggested an overbooking issue, and it felt like Trip.com was selling room inventory that was not actually available at the hotel. To save my stay, I even tried to book directly with the hotel at my own expense, because relying on the Trip.com booking became problematic -- but the damage to my trip was already done.

I also contacted Trip.com support and was told I would receive approximately $50 in Trip Coins, but this still does not reflect the real impact of what happened. I traveled for a proper otdyh, planned around a specific room type and amenities, and instead spent my time dealing with an unexpected downgrade and uncertainty after a long journey.

A simple refund of the room-rate difference is not sufficient in cases like this. I expect Trip.com, as a reputable company, to provide a more appropriate goodwill compensation for the inconvenience and the negative experience caused by selling accommodation that was not honored as booked.

The room was a bit small and I was a bit surprised that I booked two single beds but was assigned one double bed;;; but it was so clean and the view was so nice that I think it was good.

Excellent hotel

The breakfast was terrible.

I am shocked! This is a fantastic beautiful and stylish hotel

Great place, nice atmosphere and friendly staff

Very nice and cozy hotel with a breathtaking view of old Tbilisi. Attentive and friendly staff. Recommend 100%

Nice hotel!

The room is very retro and has a unique design style. The breakfast is also healthy and delicious. I just live near the reception on the second floor. The soundproofing is average.