Tbilisi Philharmonic By Mercure Hotel in Tbilisi

Very clean , good friendly staff..

overall the hotel is great but some issues, ac temperature in my room was not adjustable as well as shower temp. they were able to fix only one

My husband and I stayed here for 7 nights. The staff were incredibly kind, and the room cleaning was excellent. The hotel is located in the Vera district, so there are plenty of restaurants and a Spar convenience store nearby, which makes for a very convenient location. However, the road directly in front of the hotel is a bus lane, which can be a bit inconvenient if you're taking a taxi with a lot of luggage. The restaurant/café on the ground floor of the hotel was quiet and comfortable for digital nomads.

We stayed here as a group of 6 with 3 rooms booked for just one night, and the experience was fantastic. The two gentlemen who welcomed us at reception were incredibly nice and helpful—they truly did everything to the best of their ability to make sure our check-in and stay were smooth. I would honestly recommend this hotel to everyone. A special thank you to Achi Paksadze and Davit Kokhreidze for the warm welcome and for making our stay so nice!

The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage.

Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service.

Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season.

I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level.

The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings.

The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus.

Housekeeping is carried out regularly, though not always thoroughly.

At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay.

Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.

We had a wonderful stay at Mercure Tbilisi Philharmonic. The hotel’s location is excellent—right next to the Tbilisi Concert Hall and within easy reach of the city center, restaurants, and attractions. It’s both convenient and quiet.
The rooms are modern, spacious, and very clean, with comfortable beds and thoughtful amenities. Everything felt well-maintained and stylish, reflecting the Mercure brand quality.
The staff truly stood out: friendly, professional, and always ready to help with recommendations or requests. Check-in and check-out were smooth and efficient.
Breakfast was varied and fresh, offering both local and international options. The overall atmosphere of the hotel is calm and welcoming, making it ideal for both business and leisure stays.
I would definitely recommend Mercure Tbilisi Philharmonic and would happily stay here again.

Good location in the heart of city, but room has no view. Comes with fridge and nice shower though.

The reception guy is rude. Lack of professionalism. I inform the management - which i appreciate the gesture to reach out. Train and inform your staff about courtesy and professionalism.

Nice room, good shower, friendly staff, good gym. Location is close to a few restaurants and shops.

Great location! Great room with spacious bathroom and shower. Needless to say that it is brand new (recently opened). Continently located - close to metro and funky suburb of Vake with great cafes and restaurants.
Very friendly and helpful staff - can highly recommend it