Hotel Galleria in Munchen

Let me record a piece of text from last night to experience how I felt about my stay:
Heavy rain arrived in Munich at eight or nine last night. First, we couldn’t find the location. We drove around a lot, then we stopped and searched along the street in the rain. Then we found a narrow hotel entrance surrounded by fences in the potholes. We couldn’t find it by car. , it’s also hard to park in.
Second, I arrived in front of the hotel in the evening, but there was no one at the hotel, the door could not be opened, and there was a notice posted on the door, which could not be translated even if there was no signal in German. We checked the code and couldn't open the door. Later, the door opened. Someone in the hotel should have seen us, but no one came out to greet us. We found the key in the envelope by ourselves.
Third, the hotel is cold, gloomy, and old, with only a few empty floors that seem to be deserted. While looking for a room, I was frightened several times by the life-size paper man standing in the corner. The room given to us as a couple had three beds, so we couldn't move around at all. During breakfast, I saw that the restaurant staff was a Chinese woman, so I greeted her happily and casually mentioned that I felt a little scary at the hotel last night. She said it was a problem with the energy field, and we were in an old castle. Later, I emphasized that it is your energy field that is not working. After talking about the parking problem, she said that if you have the skills, you can find it. Construction is starting next to it. It took a long time to dig and replace the heater because the price of natural gas has soared. There was a commotion at school yesterday and the police came. Your room was originally a very good room, but someone made a fuss. Thinking that you are Chinese, you gave your room to him or her. I said: Because we are Chinese, you can change the house we booked at will and give us the one we don’t want. She said no, and then complained about the construction problems for a long time. We understood, and hurriedly finished breakfast and went to catch the plane.
After passing the front desk, we chatted among ourselves about the vacation room we booked for two people, but it was actually changed to a triple room, which was really weird. A middle-aged man at the front desk shouted from across the desk: What's wrong with changing rooms? I think this room is more suitable for you. So I became unhappy: Do you think it is suitable for us if it suits us? What we think is suitable for us is not suitable? The man said: This room is more expensive! I said: I don’t want expensive ones, just suitable ones. The man then shouted from the distance: If you don't live in an expensive place, why did you book here?

When I checked out, there was no one at the front desk, so I went to the kitchen to find the female staff.
She walked us out. I said, don’t say anything. I just came from Baden, and it felt warm to stay in Baden-Baden on a cold winter night. Winter not only brings freezing temperatures, but also the aroma of wine. But here, I feel a cold heart and hostility.
There are a lot of things expressed in words, so let’s make a formal evaluation: there is no mobile phone signal in the hotel location, the room is not clean, the breakfast is simple, it can be regarded as filling the stomach, the front desk staff has a very bad attitude, directly angrily yelling at us in Chinese, a little explanation None, the sound was so loud that I was speechless. Bad review!