IntercityHotel Berlin Hauptbahnhof in Berlin
✅ Excellent location very close to Berlin Central Station, allowing easy arrivals and departures ✅ Clean and comfortable rooms with good soundproofing, as noted by multiple guests ✅ Friendly and professional staff at the 24-hour front desk, with some reviews highlighting helpfulness ✅ Good breakfast buffet with a variety of options, praised for pancakes and overall quality ✅ Free bike rentals and business facilities add convenience for travelers ❌ Several guests reported maintenance issues such as faulty air conditioning, broken hair dryers, and occasional cleanliness problems ❌ Luggage storage is available but at a high hourly cost, which many found excessive compared to other hotels ❌ Some guests felt the rooms were basic and smaller than expected for a 4-star hotel ❌ Reception service was inconsistent; a few reviews mention slow check-in, unwelcoming staff behavior, and communication problems ❌ Noise from hallways and other guests was noted occasionally despite soundproofing
Rooms and prices
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Description
IntercityHotel Berlin Hauptbahnhof is a modern 4-star hotel constructed in 2013, located just a few minutes' walk from Berlin's main train station. It offers a range of room types including Standard Double, Business Double, Business Plus Double, and Accessible Double rooms, all featuring air conditioning, soundproofing, and heating. The hotel provides a 24-hour front desk, free parking, and a restaurant serving a Western buffet breakfast. Guests can use facilities such as a shared lounge, bar, business center, meeting rooms, and free bike rentals. WiFi is available throughout the property. While the hotel receives praise for its excellent location and cleanliness, some guests have reported issues with room maintenance and luggage storage fees. Pets are allowed on request for an extra fee, and cribs can be added to rooms. Payment is accepted via major credit cards and UnionPay.
Location
IntercityHotel Berlin Hauptbahnhof is situated at Katharina-Paulus-Straße 5 in the Mitte district of Berlin. The hotel is approximately a five-minute walk from Berlin Central Station (Hauptbahnhof), providing easy access to public transport including trains, buses, and trams. The Berlin Tegel Airport (TXL) is 6 km away, making airport transfers convenient. Nearby dining options include several restaurants within 250 meters. The hotel is also just 1,560 meters from BeachMitte, an urban beach area along the Spree River. This central location allows guests to reach many main city attractions on foot.
Tips
- If you arrive early or have late departures, plan ahead for luggage storage due to the high fees charged by the hotel.
- Booking breakfast with your room in advance can save money compared to paying on site.
- To avoid disturbances, use the 'Do Not Disturb' sign early in the morning as housekeeping may enter unannounced.
- Also, if you require extra pillows or amenities, request them promptly at reception as some guests reported delays.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €15.00 (approx. US$17.82) per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, JSB, Visa, MasterCard, DinersClub, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Smoking Allowed
- Non-smoking rooms
- Soundproof rooms
- Room service
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Locker
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Alarm clock
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Packed Lunches
- Free Wi-Fi
- German
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Parking
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Doctor
- First Aid Kit
- Pets allowed
The nearest beach is located on the distance of 1560 m. It takes 23 minutes To the beach!
Street view
Video: IntercityHotel Berlin Hauptbahnhof: Bewertungen, Fotos & Preisvergleich
Map
Reviews
The negatives, the hotel is basic as it comes. The rooms are small and the cleanliness suspect. I have stayed there 3 times and I’ve had to report an issue each time.
The first time, the hotel took 3 payments off my credit card and despite numerous emails via their website, I received no response and had to wait a week for them to naturally resolve.
The second time the room had foot prints on the floor, no tissue in the toilet and the air conditioning controller was falling off the wall.
The last visit, the air conditioning didn’t work, as well as the hairdryer. There was no spare pillows and I was given them by the reception staff to take up to my room. The room is not attended too daily and I again was made to take towels up to my room via the reception staff.
The reception staff are professional and friendly enough though I felt the elder gentleman was curt.
So in conclusion, will I stay there again, yes. It’s more the Stockholm syndrome and the convenience of the train station that allows me to over look the above.
Rooms - feels not like a 4 star hotel. Can not describe it better but have seen better rooms which have ‚only‘ 3 star.
Hotline - this is really catastrophic and 0 stars. 3 times for 10-15 minutes I tried to get an answer regarding my invoices. Only the last call was successful. This is not worth to be called hotline. Btw, the booking hotline is available after 30 seconds.
This is not an issue of the employee trying to help customers. This is a management topic where managers save on the wrong sides on the support chain. The demand is much higher as the few colleagues who are there and able to handle.
2. The bed was extremely soft and uneven; one side was clearly saggy from being slept on.
3. The soundproofing was terrible; I could hear children running in the hallway.
4. The location is excellent, just a short walk to the train station, making it convenient to go anywhere. However, late-night in Germany still makes me a bit uneasy.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about IntercityHotel Berlin Hauptbahnhof
What types of rooms are available at IntercityHotel Berlin Hauptbahnhof?
The hotel offers Standard Double room, Business Double room, Business Plus Double room, and Accessible Double room.
Is breakfast included in the room rate?
Breakfast is served as a Western buffet but additional fees apply and are paid at the property.
Does the hotel allow pets?
Pets including dogs and cats are allowed on request for a fee of €15 per pet per day.
How far is the hotel from Berlin Tegel Airport?
The hotel is approximately 6 km from Berlin Tegel Airport (TXL).
Is luggage storage free at this hotel?
Luggage storage is available but it is charged at approximately €2.9 per hour per item.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 112 USD The best time to book is August 21, with rates starting from 101 USD


























































