The Social Hub Berlin in Berlin
✅ Rooms are very clean and include coffee machines with pods and four cups ✅ Staff are described as friendly, helpful, and providing good concierge service ✅ Good location with easy access to public transport and amenities ✅ Breakfast is well-regarded and the hotel offers free luggage storage after checkout ✅ Facilities include a gym, bar, games room, and a restaurant on site ✅ Rooms are spacious and well-ventilated with large windows allowing natural light ❌ Several guests reported frequent false fire alarms disturbing sleep and causing evacuations ❌ Inconsistent hot water supply in some rooms, especially problematic during cold weather ❌ Some rooms experienced maintenance issues such as broken doors, low lighting, and lift outages ❌ Problems with the photo booth and lack of effective hotel response to refund requests ❌ A few guests felt the hotel was overpriced for the basic services provided
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Description
The Social Hub Berlin is a four-star hotel located on Александерштрассе, 40, offering a range of room types including Standard Double, Deluxe Double, Executive Double, Family Double, Deluxe Double Studio, and Family Studio. Guests can expect 24-hour front desk service, free parking, a fitness centre, and a restaurant on site. The hotel provides facilities for disabled guests, a bar, laundry services, and a games room, as well as concierge and tour desk assistance. Free WiFi is available throughout. Rooms are praised for cleanliness, spaciousness, and amenities like coffee machines with pods, ample towels, and good ventilation. While the atmosphere and staff friendliness receive high marks, some guests have reported issues with fire alarms and inconsistent hot water supply. Overall, the hotel scores highly on cleanliness, service, location, and facilities, with an average rating of 9.1/10.
Location
Situated in Berlin, The Social Hub Berlin sits 10 kilometers from Berlin Tegel Airport (TXL). The nearest beach, BeachMitte, is 2.8 kilometers away. Guests will find nearby dining options such as Subway restaurant at 149 meters with a modest rating of 6/10, and A La Casa Mexicana at 186 meters which is rated 8/10. The hotel’s central location offers easy access to public transportation and shops, making it convenient for short stays and city exploration. Starbucks café is also located within 358 meters but has mixed reviews, including remarks on slow service and cleanliness.
Tips
- If you are sensitive to noise, request a room away from emergency exits to avoid fire alarm disturbances.
- Bring a light sweater or jacket for cooler room temperatures as some guests have experienced lukewarm showers and cooler ventilation.
- Take advantage of the free luggage storage after checkout to explore Berlin without carrying your bags.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of €50.00 (approx. US$57.83) is charged.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Ticket assistance
- Terrace
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Breakfast
- Restaurant
- Snack bar
- Vending machine
- Free Wi-Fi
- Tour assistance
- Library
- Parking
- Conference Hall
- Fitness facilities
- Playroom
- Pets Not Allowed
The nearest beach is located on the distance of 2810 m. It takes 42 minutes To the beach!
Video: The Social Hub Berlin Alexanderplatz | Berlin, Germany | Hotel Review🏠
Map
Reviews
Unfortunately it was such a disappointing stay.
There were 2 false alarms on the first 4 days.
The first one happened at around 10 pm on our first night 9/1. The second time happened at around 5am morning on 12/1. I had no idea how it could have happened twice in just a few days not to mention it lasted for at least 15 minutes. The second false alarm was extremely unacceptable. It woke all the guests up and we even had to go down in such heartbreaking cold weather.
On the other hand, we tried the photo booth at 9pm on 9/1 but nothing came out. There was no sign alerting the guests the booth was not working until the other day morning. The staff in the hotel asked us to contact the email written on the booth and we did. There is still no reply until now. The staff told us we could try to write to the hotel to ask for the €5 REFUND since there is no reply. Again, there is no reply from the hotel either.
I staid for 5 days in December, when the temperatures outside were in the negative, and for my whole stay the water in the shower was barely lukewarm. Every time I complained I got different excuses (it's an issue in the whole building, we are working on it, it's the same in the whole neighbourhood...) but then I discovered that my colleague staying in the same hotel did have hot water in her room. After several complains I was offered a free breakfast, but that does not compensate for not being able to take a nice hot shower when it's freezing outside. Additionally, the fire alarm went off one day at midnight, which according to other reviews is something that happens quite regularly in this hotel. So until the hotel works on these most basic services, all its coolness is completely useless and it's really not worth the price. Better stay in a less cool hotel where you will be able to take a hot shower and sleep through the night without having to evacuate and stay in the cold for half an hour in the middle of your sleep. 100% NOT recommended.
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Frequently asked questions about The Social Hub Berlin
Are pets allowed at The Social Hub Berlin?
Pets are not allowed at this hotel.
What types of rooms can I book at The Social Hub Berlin?
Available room types are Standard Double room, Deluxe Double room, Executive Double room, Family Double room, Deluxe Double Studio, and Family Studio.
Is breakfast included in the room price?
Breakfast is served buffet-style but additional breakfast fees are not included in the room price and must be paid at the property.
Does the hotel provide parking facilities?
Yes, free parking is available for guests.
Have there been issues with fire alarms at the hotel?
Some guests have reported false fire alarms occurring multiple times, causing disturbances and evacuations.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 102 USD The best time to book is August 19, with rates starting from 96 USD