Holiday Inn Berlin - City East Side by IHG in Berlin

I showed up at 12h30 and they charged me 20e for early check in. That s a disgrace, havent seen tat again in the hospitality industry, someone should speak the managers about the market and what hospitality means. Either there is no available room or you dont charge the customer and you grant them early check in. The fact that the customer pays for a whole day but should check in 3 hours later than what should have normally be the check in hour, happens because the hotels should allow 2-3 hours for the cleaning of the rooms. But when a room is available then it is abuse of the system to charge them 20e extra, they have already paid the whole 24h. It is not the 20e, I couldnt care less, it is the fact that 20 years of business trips and travelling around the world it is the first time that I have paid for early check in at 12h30 (if it was 11h00 or 10h00 or 09h00 it might have made sense, even though in many hotels I was granted early check in even at that hours, but ok there would have been a logical base). On top of that, when other chains and hotels give on a Sunday automatically 2 hours more or are very flexible because of many checking outs and because they want to keep their customers happy and returning (one of the main business objectives in the hospitality industry), I have asked for 30 more because of being late at waking up, the receptionists told me to do as fast as I can 20 mins if I can 😅 because they were supposedly in a difficult situation (not true, havent seen anybody when checking out, not a soul in the reception or in the cafe/bar) Asking if I could delay 2 hours and pay a surcharge of 20e, she told me no a whole extra day is charged if I want to check out at 14h00 (ahahaha). I had a great time in Berlin as always, so I did not bother to raise any issue, but next time I know where to not go when I need accomodation in Berlin 😅 Also, 4 star hotel with no minibar or fridge? In Berlin, in a new hotel? I consider the contemporary German culture fair and reliable. This is an example that shows the contrary. For the rest no frills accomodation, newly built, nice area mainly for clubbing, the arena and the east gallery, but far from the centres of Berlin