Hotel Aura in Laganas

The place is lovely.
Very clean, with fantastic and very polite staff members.
Customer service and satisfaction is definitely their priority.
We were made to feel really welcome and I couldn't recommend it enough ..
I absolutely cannot wait to be back...

This review is based on the customer service of the hotel.

We arrived at the sister hotel (Apple Hotel) as we had been booked there for our holiday, the owner then told us that they declined our booking but the travel company had sent us here anyway. The owner, Pepe, and his business partner very kindly managed to find two rooms for our group in this hotel for two nights before we could be moved by our travel company, Pepe and his partner continued to make sure we was happy in our rooms and helped me, the lead passenger, with the booking company to ensure that we was able to find a good hotel after being messed around.

I cannot fault the customer service of Pepe, his partner and his team, they was all welcoming and accommodating to us in our situation. The rooms of the hotel are standard and as shown in the pictures however they are what you expect when you book, we was provided with towels and a roomy balcony. It is not a far walk from the beach/main strip. Overall I cannot fault the kindness of the Owners and thank them for helping my group and I out.

The hotel itself was amazing, the staff was just on a whole new level. I definitely recommend it, I’ve had an amazing experience which I will cherish my whole life thanks to the staff and the whole environment. Thank you!

I had an amazing stay here with my friends last week. The host was so helpful and the facilities were amazing. Made our stay so special. Would highly recommend.

Had a lovely stay at this hotel. The facilities were great and the hotel was very clean and the rooms were up to a very high standard. Additionally the staff were very helpful. Would highly recommend to anyone.