Mirabelle Hotel

I canceled the reservation made 6 hours after it was made, I paid 500 euros and the hotel did not return a penny to me considering that the cancellation fee was 320 euros

Let me start by saying , we love Greece and have been coming for over 20 years , we love the family run basic Greek charm, and as long as rooms are clean, we dont mind as we dont go away to look at the rooms.However I feel a bit cheated for what we paid and what they show and promise on their site, this hotel over promises and under delivers big time. the pool 8 sunbeds in the shade yes only 8 !, around a cramped pool area ( not whats shown in their pics) its full of unnecessary gimmicks like a sauna (who needs a sauna in a hot country ) and Jacuzzi, both at least 20 euros to use , itsa waste of space when more more sunbeds are needed, its so shady that if your lucky youl get 2 hours of a half tanned body, then forget it. its right next to a busy road youl choke on the fumes if your by the tiny pool, umbrellas nailed to the floor , you cant use them. rooms are dark & dated , if thisis refurbished ifd hate to have seen it before , what fun using the waterfall shower , watching it soak the toilet and floor another gimmick badly installed and not suitable fora basic greek bathroom, no sea view or view of the church as boasted on their website, breakfast was ok , but some strange things on offer like left over chicken & veg, all chopped up like baby food, your being watched like a hawk by the owner, just in case you eat too much, and we dont by the way. made us feel very uncomfortable, maid service was good a little early and every day ! Agassi location is good if a little commercial, so the reviews i read and research i did on their web site before booking, has made me a bit confused, maybe im missing something, they are not particularly friendly , but not rude either so fine with us . except the breakfast watcher, its rude to watch people eat, pretend at least to be doing something rather than stare , this is a dated budget place , with no privacy on the balcony, no views and charges too much for whats on offer , the web site pics dont show the all the rooms , theirs better for less money, so dont be ****** in like us and fall for the inflated boast and stretched pictures , oh and hairdryer out of the 70s i think in the bathroom !

We are a family with three children, one of whom is 20 months old. I booked a quadruple room and when we arrived they asked us extra money for the baby. I clarified that we did not want an extra bed or cot for the baby as he would be sleeping in the double between us. He also wouldn't eat breakfast because he was still eating ground. They insisted that we have to pay the extra money for room service. And when I asked them what they meant, they said ironically "you won't bathe the baby"???? The worst thing was that he wanted the money for the whole stay in advance upon our arrival, before we even saw the room and if we didn't pay the extra money he asked us for the baby he wouldn't give us the key to enter the room. He left us in the sun at 3 o'clock in the afternoon to wait!!! Pure exploitation really shame...