Galini Palace Resort Hotel in Kolymbari

Generally a nice stay. General cleaning and maintenance needs improvement. Nothing terrible but given price and 5* needs improvement. Staff friendly. Food nice. Drinks okay. Main pool area nice.

Location was pretty amazing for us, they have a nice pool and a lot of options for kids and adults, and the sea is there with a minute walk.
Everything seems new and the staff were polite and helpful.
Drinks were awful unfortunately, bad quality, extra sweet even if you asked them to put less syrup, tap water served all the time. No bottled water offered on daily basis in the rooms.
We visited for 7 days, the food was not always good. We could see the same salad on the buffet throughout the day and the next one too. Most of the dishes were tasteless, don’t eat from the gyros 😆. Don’t book to the restaurant with set menu instead of going to the main restaurant, because it is not worth it.
One specific team of housekeepers were very polite and friendly, but knocking the door every day at the same time 8am if we want cleaning, we always said later. But there was a team who was not bothering us checking the sign on the door if we are in or out and visiting when we were away.

They should take care more of their sea side front.
Well not sure if we will be back, but it is better to promote yourself as less stars and meet the expectations than the opposite as in this case - 3 superior star.

This is not a 5-star hotel. I wouldn’t even consider it a proper 4-star.

When we arrived, the reception was as welcoming as if it had been a robot. No map of the hotel, no explanation of where facilities were located.

Access to the beach requires crossing the road and climbing down rocks (at the very least, proper steps could have been built). Sunbeds on the beach are owned by the hotel, but you have to pay for them. The same applies to the hotel towels.

We booked “all inclusive” but here’s what that means:
• Water is tap water.
• Service is basic, nowhere near 5-star.
• The so-called à la carte restaurant doesn’t exist — there’s only one fixed night where you choose a single main dish.
• As for “chef cuisine”? Nothing close to it.

Even allowing for some flexibility, as a regular guest of genuine 5-star hotels, this one falls short in almost every aspect. The buffet is average 4-star quality at best, with the exception of the drinks which are very poor — cheap, artificial, and again, tap water. There was no water or coffee replenishment in the room either.

The friendliest staff were the Asian team members, who stood out compared to the rest.

The management should seriously reconsider what they label as a “5-star hotel.” For international guests, expectations need to be managed carefully, because this is nowhere near what you’d expect from a true 5-star experience.