Salvatore Caldera Suites in Imerovigli

I travel internationally twice a year and have a Genius Level 3 account with Booking.com, so I’ve used their services extensively. However, my experience with this hotel has been absolutely awful. I booked a non-refundable stay for three nights in Greece, but within just a few hours, I realized I made a mistake with my dates. I immediately reached out to the hotel via the Booking.com app, expecting some basic understanding and flexibility. Instead, they coldly refused to help and redirected me to Booking.com, even though I had contacted them directly through the app.

Booking.com made four separate attempts to negotiate with the property, but the hotel was completely unreasonable. Their only "solution" was to demand an outrageous extra fee of over 500 Euros to change the dates—pushing the total cost to over 1000 Euros for just three nights! When I explained that this was unaffordable and asked to downgrade my room to match the original price, they flat-out refused. No refunds, no adjustments, no basic human decency.

This hotel is nothing but a money-hungry scam, exploiting any opportunity to squeeze more cash out of its guests. Their complete lack of professionalism and compassion is appalling. It’s a beautiful place, but it’s run by people with zero morals. Avoid at all costs—I will never stay here!