Tramonto Ibleo Resort in Avola

We booked seven days in advance. Two days before, our daughter got sick, and we asked if we could move the dates (we hadn't specified a cancellation option when booking, so we knew we'd lose everything if we didn't go). They didn't accommodate us (despite it being low season), even though the website advertises it as "family-friendly." So, we lost everything! My advice, when traveling, especially with children, is to always cancel in case you can't go at the last minute.

First of all we had a delayed flight, that caused that we nearly couldn’t make it to the hotel by 20:00, when the staff leaves. We were renting a car, but ran into some problem with deposit at the airport and was forced to take a 140EUR taxi. When we arrived, the following days we obviously wanted to see the city. We asked for taxi service, but they don’t have that. We were told there were no car rental options and we could take a private taxi, which costed 100 EUR for a 20 min drive. Fortunately we met some locals at the hotel, which talked to the staff for us, which are btw horrible at English. When he approached them, they suddenly knew of a car rental firm. We didn’t have a car for 4/7 days and its impossible to walk anywhere from there. They don’t serve food and they threw out our water bottles in the fridge, to replace them with their own that you had to pay for. I wouldn’t recommend unless you have a car, and don’t care about room service interrupting you meanwhile you’re at the toilet.