Eden Reserve Hotel in Gardone Riviera

Tried to book their highest category villa - Sphere Ovest for 14 nights through their email. This would be a booking of close to 80,000 euro including the extras. I had about 5-6 rounds of email exchanges. Each response took between 2-3 working days for responses from the resort. Several of the emails that I sent were not responded to and I had to send reminders. At the end of it, I was informed that my “booking had expired” possible because it took too long! Replying to the mail chain was impossible as the mails bounced back. Strange experience. Generally booking is a smooth process and any establishment would want to ensure the first impression is good. Perhaps, this is a billionaire only resort and bookings of a paltry sum of 80,000 are not enough to warrant attention and prompt responses. It’s a shame because the reviews on tripadvisor otherwise seem great but it seems they are trying hard to ensure that they don’t get bookings! Seems like will be successful. It looks like someone is not doing their job and needs to be fired - either the person in charge of IT or the person in charge of reservations! Not sure whose fault it is. Perhaps both