Park Hotel Ville Montefiori in Gardone Riviera

Should have taken more notice of the reviews, the setting of the hotel is wonderful, if you have transport that is, lots and lots of steps once you have parked up to the reception, no lifts whatsoever if you have heavy luggage you are in trouble. Room would have been lovely in its heydays, now worn out. Most of the staff need retraining in the art of customer service some including the manager was very sullen and unfriendly. Food was not too bad but very samey. Definitely would not stay here again, very disappointed.

Buyer Beware! This is one of the worse hotels we have ever stayed in. Don't be fooled by what you see online ore the fake star rating. What you see when you arrive is the complete opposite. Be careful of the manager onsite, Jose Bruno Pinheiro, who's arrogant, spiteful, and non-responsive to issues and acts as if you're requiring too much when pointing out issues. He's a real piece of work and doesn't understand customer service or a quality hotel experience. Below are just some of the issues we encountered: • No Air Conditioning in Common Area Hotel and Poor AC In Rooms (which you cannot adjust) • Poor Cleanliness (Filthy Hotel) • Lack of Paid Food Services and Not provided at All. • Poor Condition of Hotel, It Was Not as Represented in online Advertising • Mold In Hotel Rooms, Bathrooms and Common Areas • Exposed Electrical and Plumbing Throughout Hotel • Sewer Gas coming from Bathroom Plumbing in Hotel Rooms • Broken Plumbing and Electrical Fixtures, Some Held Together with Calk • Broken Beds, Missing Bed Springs and 30-year-old worn out Mattresses in Rooms • Insect Infestation • Bed Bugs • Peeling Paint • Mold Infestation • Pool Was Not Heated as Described and Also Surrounded by Broken Drainage Grates and Furnishings • Food Services Not as Described. Scheduled Breakfast and Dinner Never Changes, and the quality of Food is Terrible • Changed rooms due to broken bed and water heater not working properly and lack of cleanliness. Rooms filled with mold, Peeling Paint, Nasty Flooring, Curtains with Holes from bugs, Dead Bugs Everywhere.