Hotel Europa in Grado

This was a not what we expected. Rooms very small. Furniture was very basic and bathroom smaller than on a cruise ship.
Breakfast was typical European one cold lots of fruit and breads.
Staff very friendly and helpful.

The whole hotel smelled really bad, it was dirty everywhere: on the stairs, the plates at breakfast, the cups, glasses.
In the room the carpet was dirty and really old like 50 years old, the wall and the wardrobes were dirty as well. It was really uncomfortable, we couldn’t sleep well because of the worn out matresses, and the really thin walls entered all sounds and conversations from above and from the room neighbours.
One of the worst was the bathroom, you cannot turn around yourself in the shower, the toilet seat was like 10 years old therefore it was dirty and chipped up.
The beauty in it that it wasn’t cheap at all.
The last thing i wanna mention is that we asked them about the parking, and they only told us about the garage for extra fee.

The only good thing about it that it was like 3 minutes away from the beach, and the AC worked.

This place is nothing like they show on the pictures. The rooms are more like some dorm rooms, everything is very shabby. (Walls, furniture, etc.) Our stay was quite expensive for this poor experience - never again.
Also they said parking is included in the price, spoiler: it's not. We had to pay 1.8 eur/hour so we could leave the car on the street...

To the Management of Hotel Europa,

I would like to share with you our experience during a recent 4-night stay at your hotel. I had visited Hotel Europa previously and, based on those pleasant memories, we chose it again as the place to spend our holiday.

On the positive side, I truly appreciated the hotel’s excellent location – close to many points of interest – the beautiful terrace, and the variety and quality of the breakfast, especially the coffee. Our room was generally clean, although the walls were scratched and in need of maintenance.

During booking, we specifically requested a double bed, which was confirmed in writing. However, upon arrival, we found two separate beds with uncomfortable mattresses, which was a disappointment. At breakfast, the spoons for the coffee were constantly missing and had to be requested – a small detail, but one that matters in a hotel of this standard.

Most of the staff were kind and helpful. Unfortunately, our overall impression was significantly affected by the conduct of one particular receptionist – an older blonde „lady” with glasses – whose behavior we found unacceptable. She appeared visibly irritated whenever we asked a question or placed a simple order, such as for a lemonade.

On the morning of our departure, we asked if we could leave a small gift at reception for a friend we hadn’t been able to meet in person. She reluctantly agreed. However, an hour later, when I asked for a pen to write the recipient’s name on the package, she responded in an extremely dismissive and irritated manner. She waved her hands, saying she was busy working on the computer, and when we showed her the parcel, she raised her voice and asked, “What do we want to leave here, and for whom?”

To make matters worse, she was unwilling or unable to respond in either English or German, and when I asked for her name, she told me, “Finish this – speak Italian.”

Such behavior is entirely unacceptable toward guests. Misunderstandings or language barriers can certainly occur, but they can always be addressed with in a cultured tone, with patience and attention. This interaction showed none of those qualities and ultimately caused us to lose trust – so much so that we decided not to leave the gift at all.

I have stayed at many hotels throughout my life, but I have never encountered such disrespectful treatment. I think it's important to emphasize: the trust and satisfaction of guests are the foundation of a hotel's reputation and operations. Even a single employee can seriously damage this if they do not adequately represent the institution's standards.

I regret to write that my second visit was probably my last. I acknowledge the positives, but the treatment I experienced upon leaving left a deep impression on me.

I trust that my comments will be received constructively and that due attention will be paid, especially to the human attitude, which is often more important than any convenience service, and to every detail of the guest experience - even including the last few minutes spent there.

Kind regards,
Klaudia Kelemenová