Saint B Boutique Hotel STB in Rome

Just not a hotel I would choose normally
I found it very impersonal, the girl on the reception didn’t catch her name or introduce herself. We had a late flight had to vacate or room by 10:30am! Told we could leave our luggage in a store room! Told it had a toilet yes but no running water!
No AC until May I knew that but couldn’t leave window open because of street noise.
Loved the location but would not stay again

Overall this is a 3 star hotel experience… The location of this hotel is amazing and is really easy to walk to tourist attractions like the Trevi Fountain or Pantheon, and in comparison to other hotels in the area is very reasonably priced. Both the receptionists were friendly and welcoming, so a big thanks to them. However, there were a few issues with our stay and hopefully these can be fixed for future customers. Firstly, the bathroom door lock was broken & the shower leaked during our stay. We did bring this up to the receptionists when we left so hopefully this can be sorted. Secondly, most days the cleaner did a good job at cleaning our room/ replenishing items. However, on one occasion the cleaner did not replace our toilet rolls, meaning we had to go out and buy some toilet rolls from a near by shop. The other incident with the cleaner, happened on the Saturday of our stay. The hotel clearly states that in order for your room to be cleaned you must be out by 11:30. However on Saturday morning, the cleaner knocked at 10:15 to come in and clean our room, in which we were still sleeping. I opened the door and the cleaner apologised and said she would come back… she did not (we had left our room before 11:30 so she was able to clean it). This would not have been an issue if the hotel had not clearly started that if you wanted fresh towels you had to leave them in a pile on the bathroom floor, which we had done. But once we returned to our room at 5:20 (reception closes at 5); the cleaner had not been back in. Thankfully, we called the number provided and fresh towels were brought to our door and the receptionist explained the next day that the cleaners hours are reduced on a Saturday, although I think it is poor that this is not stated to guests and that the cleaner had not returned. When we arrived the tv remote also didn’t work as the batteries had run out, and I do think this is something that should be checked when cleaning the rooms between guests as it resulted in us not being able to watch the tv until the following day. To conclude, I would recommend this hotel if you are looking for one with a good location and you know you will not be in the room much, but there are a few things that would need to be improved for this to become a 4/5 star review.