Boutique Hotel Trevi in Rome

I didn’t know that it was on one of the busiest streets in Rome. When I arrived, I was unable to cancel the 3 additional days of my reservation.

Workmen began noisy hammering across the hall on another room early in the morning.

The air conditioning didn’t work; opening the window wasn’t an option because of the1000s of people coming and going to Trevi Fountain.

The front desk said that they turned on the air conditioning (on day 3, after I attempted to get them to turn it on the days before to no avail) but it didn’t work even after that.

I asked if my daughter and I could change to a larger room or to a room that wasn’t overlooking the main street and they told me that this was one of their larger rooms. I don’t believe that that was true, nor that any other room was available.

I had a very disappointing experience at this hotel. The property is run down, unclean, and the breakfast was unpleasant. While the man at check-in was kind, another staff member at reception was extremely rude and dismissive, which left me feeling very uncomfortable. For the price charged, the quality was unacceptable. We did not have hot water after 5 minutes and the air conditioner switched on and off all night, loudly enough to wake us up. Opening the windows was not an option due to the noise outside.

One of the most concerning experiences occurred when we returned from breakfast to find our room door wide open, with a painter inside painting the walls. At that time, our passports, money, and jewellery were left unsecured in the room. No one had informed us this work would be taking place. When I raised this issue with reception (which I usually wouldn’t do), I was met with hostility and ridicule instead of concern. The staff member laughed in my face, dismissed my concerns, and failed to offer even a basic apology. At one point, reception phoned our room to tell the painter to leave, while I was watching from the hallway and the painter literally stepped over our belongings to answer the phone.

When I expressed how unacceptable this was, the staff member’s response was, “Well, was anything stolen?” and, when I said no, he laughed again. He also said, “If you had a broken toilet, you’d want us to fix it, so we are painting.” Make that make sense? This response showed a complete lack of respect for guests and basic hospitality. For how expensive this place is, you would expect privacy at the bare minimum.

Additionally, the bathroom was unhygienic, with stains and mould throughout. The walls were incredibly gross too.

Overall, this was one of the worst hotel experiences I have had. The property itself is poorly maintained, and the staff’s attitude made the situation significantly worse. I’ve had no real response from the property with my concerns, and that is what is the most disappointing considering I’m not one to voice any complaints, but I felt completely ridiculed, dismissed and humiliated when I know for a fact, I had a valid point.