Teresa Rooms Suites in La Spezia

Education and respect for customers should be the basis in this type of industry. It seems that things work differently at Teresa Rooms. "These pains in the ass have been calling since 9:30" These are the kind words that the very kind owner addresses to her guests when the guests in question dare to call her after, despite the agreements and the arrival time communicated previously, they find no one to welcome them. We apologize, dearest Teresa, for having allowed ourselves to call you and ask you what time someone would arrive. Among other things with the utmost courtesy and education. Don't worry, the "pain in the ass" will definitely not show up again. In the meantime, you should change your job. Because this is definitely not for you. Absolutely not recommended.

Good location, good cleanliness. Empty fridge (at least one paid water even if you are Ligurian). The cleaning lady very late compared to what was agreed 5 days before. She listens to a high volume voice message and I hear Teresa explicitly say "they've been busting my balls since 9.30" referring to us only for having made 2 very polite phone calls. One because the paid garage was very complicated and we didn't understand where to park the car, 2 to report that we left our luggage in the corridor. If this is the spirit of hospitality, it's better not to work in tourism. Too bad because despite the very old building and the fact that you could hear every guest coming and going, the place is convenient for the station. We were the only guests at that time, the voice message was referring to us and it was also noticeable from the embarrassment of the cleaning lady when we thanked her for the kind words. Unfortunately, rudeness towards those who have been accommodating and polite is intolerable.