Petit Hotel Izu Shabotenvillage in Ito

DO NOT COME !!! Change to other hotels, please!!!!!!!! Really do not recommend this hotel !!! Facilities, terrible! Service attitude, extremely terrible! Cannot enjoy hot springs as you wish! The service was terribly bad, trust me, you will not want to experience this! You deserve a better hotel!!!!

The surrounding area is easily accessible, with attractions like Cactus Park, Granpal, a drop-in hot spring, and a convenience store. It's located away from the downtown area, but the atmosphere was nice. The room's loft ladder was a little scary, but with two beds and a separate futon, we were able to sleep soundly away from our noisy children. The food was also delicious.

However, I was disappointed when the owner got into a yelling argument with another male guest and kicked him out, and when the woman in another couple came to our room to beg us to "be punctual." It was a bit scary, especially considering our trip...

I paid by credit card, but I received an email saying, "The credit card payment has been canceled, so please let me know the credit card number." I figured I couldn't provide my credit card number via email, and the cancellation wasn't reflected on my online statement, so I replied, explaining that and saying I would pay the specified account once the cancellation was confirmed. They called me twice after that, but I was at work and couldn't answer both times. Later, I received an envelope with a copy of the canceled credit card and my account number. I was able to confirm the online cancellation, so I made a postal transfer and emailed them.

Two days later, I received another call, and the first thing they said was, "I've called you multiple times and sent you emails and letters." I was annoyed, so I asked, "Did you see the email?" They replied, "I haven't seen it." "I made the postal transfer yesterday. I emailed them about it," to which they replied, "Yesterday?! I'll check."

I'm sorry, and I understand that they panicked over the payment cancellation, but that was the pension's mistake, and I'm not at fault. It's not right to ask for my account number by email, or to contact me in a bad mood over the phone without even checking my email. I only have weekends off, so the days I can make a postal transfer are limited. If this had been a local bank, I might have been able to handle it through online banking or something.郵便局にわざわざこちらが出向いて支払い処理をしたのに、「お手数かけました」もない。

奥様はお客さんとコミュニケーションをとろうと頑張ってらして、好印象でしたが、オーナーはサービス業に向いていません。二度と行くことはありません。

The most terrifying experience while traveling in Japan.

Location, first of all, in the mountains, transportation is very, very inconvenient. The hygiene is very, very bad, the corners are full of dust and spider webs, and the facilities are very old! The experience was very poor because we had an extra child and the charge was 3400, but I don’t know why the hot spring (just a small pool) also charged us? Isn't this included in the accommodation fee? ) Finally we paid 9100! This is a hefty price~
Do not recommend this B&B
Not recommended at all

If you arrive late, don't choose this place, you will have a bad experience.

When I arrived and was handed the key, there was no explanation. Because there are a lot of them." It seems that this is the way to go, but the response is terrible ❗ The food is cold and the meat is hard! The hot spring was okay, but the room had thin walls and I could hear the voices next door, so I won't go there again.