Firstly, the service was great, and the staff were all very friendly and helpful. However, the hotel booking platform I used stated the room size was 32 square meters. I didn't pay close attention to the room name when I booked, assuming it was a private hotel room. Upon arrival, I found out it was more like a small hostel-style room, and the entrance only had a curtain for privacy, which felt very insecure. To use the toilet, I had to walk a short distance outside the room, and there was only one available. I hope they can update the description on the platform.

Following the navigation on Ctrip leads to the correct building, but Google Maps directs you to the annex, which is a five to six-minute walk away. The annex doesn't have a front desk; check-in is done via self-service machines. In the main building, Indian staff are available to assist with machine check-in. The hotel is conveniently located, just a three to five-minute walk from JR Station and Otaru Canal. The location is excellent, and the rooms are standard small. There's a public bathhouse available. However, the room rates are significantly higher than in Sapporo city.

The main building for check-in is really close to JR station. Just exit, go straight, turn left after you see Lawson, and then another left at the intersection. It's about 400 meters. The hotel is spread out in several areas. After check-in, the staff told us our villa was another 10-minute walk away. Luckily, there's a shuttle service both ways. It meant we were quite a distance from the onsen, but that was okay since we'd already had plenty of hot spring baths on our trip.

I was pleasantly surprised by the villa's location – it was fantastic! Tucked away in an alley near the shopping street along the canal. The space was huge and well-equipped, and having an entire standalone villa was incredibly comfortable. I didn't encounter any of the issues other reviewers mentioned, so I'm very satisfied!

There's a delicious soup curry restaurant right downstairs in the main building, but if your room happens to be directly above the kitchen, it can get quite smelly. The location is very convenient for transportation, being close to the JR station.

Everything is perfect for that price. Lovely staff that I've known for ten years now. Arigato gozaimasu.🙏🏼

Good location. 10-15min walk between station and tourist attractions.

Was a good & straight forward experience - convenient location with a relatively clean room to rest and recharge, basic needs were met, that’s all.

The hotel has very new and good Onsen on the first floor and can walk from Snow fall in to the Onsen Building