Okuno Hosomichi in Kobe

While the staff's English proficiency was commendable, the hotel's much-touted "high-quality innovative cuisine" fell far short of expectations. Coupled with deficiencies in the room facilities, the overall experience was completely unworthy of such a high price. I would not stay here again.

✅ Service (The Only Highlight):

• The staff's English was above average, communication was smooth, and their attitude was good. This was the only positive aspect of the stay.

❌ Dining (The Most Disappointing Part):

• Severely Disparate from Advertising: The hotel touted "high-quality innovative cuisine," but the actual taste was mediocre and completely failed to impress, severely contradicting the advertising.

• Form Over Substance: The dishes focused too much on visual presentation, neglecting the taste itself, which is the core element.

• Poor Dining Experience: The pace of service was very rushed, as if the hotel was in a hurry, preventing guests from relaxing and enjoying their meal.

• Insufficient Language Support: Despite catering to foreign tourists and the staff's relatively good English, the restaurant insisted on only providing menus with Japanese explanations, without an English version, which was unfriendly to foreign tourists.

• Noisy Environment: The evening of our meal coincided with a Japanese company gathering, resulting in an extremely noisy environment that completely disrupted the tranquil atmosphere expected of a hot spring inn.

❌ Guest Rooms and Facilities:

• Noise Issue: The air conditioning and heating systems were excessively loud, significantly impacting sleep quality. It is recommended that the inn inspect and repair them.

• Poor Bathroom Drainage: The shower drainage in the bathroom was extremely poor, leaving significant water accumulation on the floor after showering, causing inconvenience and safety concerns.

• Low-Quality Amenities: The provided hairdryer was of a subpar brand and had weak airflow, indicating a low standard and inconsistent with the expectations of a high-end accommodation.

• Bedding Comfort: The mattress was too hard, which I found uncomfortable.

• Cleanliness: The overall cleanliness of the room was acceptable and within the normal range.

Excellent hotel despite the pricy side. Wonderful service as expected for the Japanese culture!

Amazing travel experience

The facilities, the service, the food, everything was great.

The food was great and the staff were delighted with their hospitality. I would love to visit you again.

In my lifestyle, there is a hot pot and a morning omelette roll in front of me. As expected, it is Mr. Ota. The heartfelt customer service is also good.

All the staff were kind and calm, which was very nice. I was able to spend them slowly. The food was also very good! ️

This hotel is the most expensive one I have stayed in more than 10 times in Japan, but it also has the best service. I experienced the butler service, and I didn't need to carry any bags when I entered the door. The price includes breakfast and dinner, and the breakfast and dinner for two days are different. There are also live cooking. I really felt the multi-sensory shock.

The environment is good and worth recommending.

The hotel staff are very polite, actively help to solve problems, and personally transport people in and out of the station to the hotel. The room facilities are clean and drinks and snacks are free.