Rakuten STAY URBAN Nijo-jo in Kyoto

We loved everything about this place. The staff were really friendly throughout our stay. The rooms were clean, spacious and fresh. Great location but so peaceful in the rooms. Our favourite stay in Japan!

Very clean although a bit small for 2 & encountered some problems with the wifi. But the receptionists were all friendly! Would recommend this place.

Hotel is close the train station, hotel is close to alot of attraction (Walkable distance)

Overall is good, located in a quiet neighborhood and good spot for traveling. One concern was the pillow is quite stiff.

Nice small hotel, they give you umbrella and asked you to keep in your room throughout your stay and only give them back before check out. We came in September so its either scorching hot or raining. It wasn't raining when we were there but hotttt. So the umbrellas are our savior. They have luggage storage, so we left our luggage on our arrival (check in at 3 or 4pm) so we roamed around and came back later at night. At 12MN they will close the door and you need to use the password (they'll let you know beforehand obviously). We came back around 10 or 11pm and all our lugagges were already in our designated room, so convenient. The room is not so small neither very spacious. Just nice for us both, we took turn to open our lugagge. And we didn't shop much in Kyoto. Our iron unfortunately broke when we arrived in Japan. So day 1 in Kyoto we didn't managed to get the iron since another guest already using it (we checked in at night) but the next day the staff kindly went to the other guest room and take iron after they finished using it and sent to our room. We were so grateful. We went to the Kyoto Kawaramachi Station by cab. Since we didn't download the GOtaxi App nor Didi before arriving in Japan, we cannot register the app since they required phone number to send confirmation (we used esim) so we just waived the cab by the road and took about 5-10min to get one. We planned to transport our luggage to Osaka on the same day from Kyoto but we missed the time. You need to send the luggages to the designated (not all Yamato centers offer same day delivery service) Yamato Transport Service Center before 10am for the same day delivery service. We arrived around 10:40am so we got into another cab to the station and bring all of our lugagges with us on the Shinkasen.

It’s been a good experience i recommend you if you have high budget

Location was easily reachable from the Kyoto station. Staff was friendly and helpful.

Lots to do in Kyoto and the hotel was in a good location, with the nearest station just down the road

Very friendly and attentive staff, should have used their service to avoid unnecessary mistakes and potential tramps, everyone should know how frustrating Japanese transport system can be! Reasonable close to subway station, literally right next to Nijo Castle!

The staffs are nice, they can speak English. Only the connection of WIFI is poor. The bus stops and some restaurant are nearby.