I especially love the fragrant POLA toiletries they provide, and the bath salts are also lovely for a very comfortable bath in the evening
Overlooking lake biwa room! From far you could also see the snow mountain ! You can walk around the lake in the morning!
The lakeside room is incomparable to general street view or building view hotels, giving guests the feeling of exceptional value. It is difficult to find such spacious rooms at the same price in other hotels in Japan
This hotel faces Lake Biwa directly, offering fantastic views. It's conveniently located near a supermarket and a popular duck meat soba restaurant by the lake. The hotel's shuttle bus is also very convenient
Hotel Otsu Biwako was absolutely superb in terms of both facilities and service. It was the most satisfying hotel stay during my entire trip to Japan. We were given a high-floor room with a delightful view
Aircon in room wasn’t that cool as it could get stuffy with 4 people in the room. Little dated hotel but good for staying a night or 2. Parking was free when signed up with their free membership program
Kyoto, Nakagyo-ku Ichinofunairi-cho 537-4, rayon Nakagyo, 604-8558 Kioto, Prefektura Kioto, Yaponiya (2 km from centre) 🧭 Map
Convenient central Kyoto location, next to subway station and in close proximity to many local attractions. If you a keen runner, there is a beautiful run and walking route around the river and map is provided by hotel
Traveling to Kyoto with my family, choosing to stay here was definitely the right decision. The hotel offers a shuttle service to and from Kyoto Station, which is incredibly convenient
The hotel staff were incredibly welcoming; we weren't sure how to get to the lobby for check-in from a shop in the mall, and a staff member from the shop actually escorted us there
The hotel staff, just like in a standard five-star hotel back home, helped us with our luggage, which is quite rare for the five-star hotels we've stayed at a few times in Japan
The buffet breakfast is on the 17th floor, offering lovely views of Higashiyama and the Kamo River. The breakfast spread is quite extensive and the quality is good
We recommended this hotel to all kinds of travelers from nearby beautiful places and shopping areas spacious room, delicious meals and good services
Kyoto, 604 Manjuya-cho, Sanjo-sagaru (2 km from centre) 🧭 Map
The hotel is incredibly well-located, just 200 meters from a subway station. A large supermarket is also conveniently situated about 200 meters to the right, and there's even another supermarket down a nearby alley
The front desk staff were very polite, but it seemed there weren't any Chinese-speaking staff. The hotel feels a bit old, and it seems to cater more to local Japanese guests rather than mainland Chinese tourists
Great hotel to stay at Kyoto! Love the hot spring bath! It's definitely a big plus. 2 min walk to metro station is very convenient. Room is spacious. TV can watch YouTube! Will stay again if I ever come Kyoto again.
The onsen (hot spring bath) is small and gets very crowded; the women's bath was almost always full at every time of day
It's like no one wants to shower in their own room's bathtub; everyone prefers the public bath for convenience
Thanks to the hotel for giving this 'maple leaf refugee' an unforgettable memory!
The hotel's hot spring was great, and the breakfast tasted good, though it got a bit repetitive after four days 😂
For those reading this, here's a bonus tip: the furisode at the costume shop opposite Yuanshan Park are super cheap, highly recommended!
Finally, it's a shame I still couldn't make it to Kibune-Sanzen (°ー...
Kyoto, 71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, rayon Nakagyo, 604-8031 Kioto, Prefektur (2 km from centre) 🧭 Map
My requests made through Ctrip customer service before check-in were also met. Most importantly, the location is excellent, with many great food options nearby and beautiful scenery
My first stay at THE CROSS HOTEL was the most satisfying night of my trip to Japan, with many experiences excelling in the details! First, the location is excellent, very close to BAL, and it's only a 2-3 minute walk to the hotel from the bus stop
The hotel lobby was also spacious, bright, and clean. The location was excellent, offering a peaceful retreat despite being in a bustling area; it was surprisingly quiet at night
Traveling from Osaka to Kyoto, I stayed at the Cross Hotel for two nights, and overall, it met my expectations. The room was clean, tidy, and had a Japanese-style feel
The layout is well-designed, and the room is spacious. Pulling back the curtains was a delightful surprise: a lively yet serene snowfall
Location is very convenient. Front dress staff is very polite and help me to phone the restaurant to confirm the reservation.
Kyoto, 405 Funaya-cho, Nakagyo Ward (in the centre) 🧭 Map
That left me feeling like I didn't get the best value for money, but despite that, the hotel itself is excellent
It's also not far to walk to the lively Kawaramachi Sanjo area. The room has a window that opens, and there's free water available. The location is quiet yet central, ensuring a comfortable night's sleep
This time, I decided to try somewhere different! 😁 The hotel is located in the city center at Karasuma Oike, just a few minutes' walk from the subway, which is super convenient
The hotel had a great feel throughout, and they offered complimentary iced water, which was a nice touch. However, the price was quite high during my stay, and then it dropped by half right after I checked out
The Karasuma subway line is super close, making it incredibly convenient to get to Kyoto Station. There's a proper supermarket nearby, not just a convenience store, and a KAMO shop
The hotel offers complimentary skincare products on the first floor. However, the room facilities are a bit old, and not being able to open the window made it a bit stuffy
Kyoto, 8 Kakkyoyamacho, Nishinotoin Higashi Iru, Shimogyo Ku Shijo Dori (2 km from centre) 🧭 Map
This hotel is conveniently located near exits 2 and 26 of Shijo Station on the Karasuma Line. Once you exit, turn left and walk for about seven or eight minutes. The bus stop is called Shijo Nishinotoin
The environment is nice, and public transportation is right outside, making shopping convenient. There are plenty of food stalls and various duty-free shops nearby
The room was very clean, compact as always, and the bathroom had a bathtub 🛁. The location is excellent; the bus stop downstairs goes to all the main attractions
The front desk service was excellent! The only downside is that it's a bit pricey
There's a bus stop and a convenience store right downstairs, and a Life supermarket across the street, which is very convenient
Across the street, Xidong Cafeteria is a self-service restaurant, perfect for breakfast
Kyoto, Nijojo-Mae Horikawa-Dori (in the centre) 🧭 Map
We cannot complain this hotel is perfect for travelers who want comfortable Western-style accommodation in Kyoto with easy transport access. 
Also visitors planning to explore the city (walking + subway/bus)
Although an older hotel it is very clean and excellent customer service. There is a business centre so one can search for places to go in Japanese and print out the address and show to taxi drivers
The hotel is located in the city center, directly opposite the tourist attraction Nijo Castle. It is relatively quiet despite being in a lively area. It is close to a subway station
This was my boyfriend’s first time visiting Japan, and we came to Kyoto for sightseeing. The hotel staff were kind, and at check-in they upgraded us to a room on a newly renovated floor
We would definitely love to stay here again the next time we visit Kyoto. Special thanks to the bus drivers and to Mr. Nishimura at the front desk for their kindness and support
Even for me, living in Tokyo, the interior design and the hospitality of the staff really made me feel the true essence of Kyoto, and it became a wonderful memory for us
Kyoto, 420 Sakuranocho, Rokkaku-dori teramachi Higashiiru, Nakagyo-ku, Kyoto-shi (2 km from centre) 🧭 Map
Breakfast was excellent, offering a generous spread of both Japanese and Western options. We stayed for several days and would highly recommend it
Every time I visit Kyoto these past few years, I always stay at this hotel. The location is excellent, right in Sanjo Kawaramachi, very close to the Kamo River. There are tons of shopping and dining options nearby
Every day they give you a complimentary bottle of water, which is a nice touch. Super nice amenities! The shower was great, and I loved the lavender shampoo and conditioner
My stay here was absolutely fantastic! From the moment I stepped in, the staff were incredibly welcoming and provided attentive service throughout, always going above and beyond to assist with any request
The only downside was the limited space beside the sink for cosmetics. The bed was very comfortable, though I wasn’t a big fan of the pillow since it didn’t have much shape (my husband actually liked it)
A good place, in the middle of Nishiki market. Close to the subway, lots of shops, but very touristic. Hôtel is quiet, modern, service is great. I recommend for a first visit in Kyoto.
Kyoto, 245-2 Kurumayacho, Nakagyo Ward (in the centre) 🧭 Map
The hotel's location makes it convenient to get anywhere, and there are many charming Kyoto-style neighborhoods nearby. I especially loved the breakfast spots around there. The staff were also very enthusiastic
The hotel is very well composed. I really enjoy the spacious lobby and common area. The room is very cozy with warm colour and carefully chosen selections of supplies.
The hotel is housed in the former Kyoto Central Telephone Office, a building originally constructed during the Taisho era, and was redesigned by the renowned Japanese architect Kengo Kuma
The lobby's public areas offer lounge sofas and coffee tables, as well as shared co-working desks, catering to various guest needs. It feels very vibrant, suitable for both leisure and business travelers
The first floor houses a stylish small shopping center, Shinfukan, with trendy brands, which is quite interesting. I would definitely choose to stay here again
The hotel's overall architecture, with its red bricks and black grid windows, is both classic and contemporary, blending well with Kyoto's traditional wooden building style
The only downside was the subpar soft service. Halfway through my stay, my own towel went missing. I suspect it got mixed up with the hotel towels, but this level of housekeeping service is simply unprofessional
The breakfast was incredibly rich and delicious! So worth it! My daughter said she wants to stay here again next time we visit Kyoto! Too bad I forgot to take pictures of the amazing breakfast
The hotel is situated in the relatively quiet area of Nijo, yet it's still within walking distance of Kawaramachi. Walking back to the hotel along the Kamo River or the small stream nearby every day was very pleasant
The hotel is new and very clean, with comfortable rooms. The only downside is that it doesn't have a window. They offer free coffee and a public bath. Overall, it's excellent.
The hotel's facilities are excellent. The room layout is well-designed and user-friendly, making everything easily accessible. Even after a five-day stay, I didn't feel bored
The hotel staff only stated that they hadn't seen it and found no abnormalities, nor did they offer any solutions. Overall, only the service level was disappointing
Kyoto, 551-2, Yamabushiyama-cho, Nakagyo Ward (2 km from centre) 🧭 Map
Every time I visit Kyoto, I choose this hotel. It's right on Shijo Street, which is incredibly convenient. It's also very close to Daimaru Department Store, and the surrounding area is great for exploring.
The hotel is about 500 meters from the subway station and very close to Kawaramachi. You can walk its entire length, and there are supermarkets, with a Lawson convenience store right downstairs
Had a great stay at Via Inn Kyoto, very convenient as it is located near to the bus and train stations. They even kept my luggage prior to checking in and after checking out as well
The rooms are small but completely comfortable, the staff are kind and helpful, and there is a lovely amenities bar well stocked with everything you would need for your stay
I had previously stayed at a Via Inn hotel in Osaka, and this hotel continued to meet my expectations after being thoroughly pleased with my stay in Osaka
Very convenience location and bearable price, I do sleep well and feel comfortable.
Kyoto, Kamiosakacho, San Tiao Shang ruShang Da Ban Ting 509Fan Di , rayon Nakagyo, 604-8001 Kioto, Prefektura Kioto, Yaponiya (2 km from centre) 🧭 Map
This hotel is great in many ways. The location is excellent: the subway, the Keihan light rail, the airport limo bus stop are near. Shopping and nightlife are walkable. It occupies a peaceful spot overlooking the river
I was very pleased with the hotel room design, comfort and space. The parking is first come first serve even though I had requested for it earlier so I had to park elsewhere for the first few nights
However, if you have luggage, would suggest to go via exit 3, take the lift to another hotel lobby (I can’t recall the hotel name). Solaris is across the street from this hotel. I don’t see any lift if taking exit 1
Food
I did not order breakfast from the hotel. There are cafes around and at the underground mall. The hotel will provide you with a list of cafes and restaurants serving local Kyoto food and other cuisines
Amenities
Good selection and of good quality. They use Laura Ashley toiletries. Amenities can be picked up at the reception - you take what you need - hair band, cotton pads/buds, toothbrush, comb etc
Very good stay, hotel staff very friendly. Room room size is okay for 2 pax.
Just by the Kamo River, love the morning walks just by the river. Food and shopping conveniently by the hotel location.
Kyoto, 284 Nijoaburanokojicho (in the centre) 🧭 Map
An absolute must-stay for maximum indulgence and relaxation. Love the private onsen spa! It's a delightful stay with a marvelous location.
The staffs were really helpful and kind. Parking was easy with valley parking available. We did however got complaints when kids were being kids in the room. I didn’t think the kids were making excessive noise though
The Duji restaurant is excellent!
Overall good, but a bit pricy
Despite the minor inconvenience, the bathtub is amazing and spacious. The thermal spring is clean and is usually not busy. The hotel provides swim suit for guests as it is a mixed pool
The staff are quite friendly, but it feels like this might be Mitsui Fudosan's first foray into such a high-end luxury hotel, as the overall system operation seems a bit unrefined
Kyoto, Nakadachiuri, Shinmachi-dori (in the centre) 🧭 Map
A small trek from the closest subway station, however a free shuttle bus runs every 20 minutes from Karasuma Oike throughout the day, making access to central Kyoto convenient and fast
Traveling with family, I saw the reviews and booked without hesitation. It truly didn't disappoint! We tried both breakfast restaurants, and each had its own unique charm – both are definitely worth it
The only minor drawback was that the Japanese restaurant offered free kids' meals and extra complimentary sets for children, while the European restaurant insisted on charging half price
So that was no problem for us, as I think you would pay a lot more for rooms with this quality & size in downtown Kyoto
It's not a big deal, but it did leave a slight sour taste. Overall, it was great, and we'd stay here again next time
Quiet hotels, friendly staff. Have free hotel bus service to mrt station. (Near central of kyoto)
For driving there have basement carpark. $2000 Yen parking per day, for guest.
We mistakenly thought the drop-off point for the shuttle at Otsu Station was the pick-up point, and the driver kindly took our luggage and explained that the pick-up was across the street, without being rigid about making us go there
I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly
I used a pre-purchased room voucher, and it was such an amazing deal! The hotel is right near Otsu Station and is absolutely beautiful. The room was huge, with a direct view of Lake Biwa
Service: Warm and friendly ❤️
Definitely lives up to its reputation as a long-standing hotel. The scenery by Lake Biwa is stunning. Standing on the balcony, the view is picturesque
The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety
My daughter went to buy something from a vending machine and met a staff member who bowed 90 degrees to her; she came back telling me how polite they were
Kyoto, Kamihakusancho, 249, rayon Nakagyo, 604-0943 Kioto, Prefektura Kioto, Yaponiya (2 km from centre) 🧭 Map
I found the facilities to be very well kept and was a nice balance of modern and traditional design elements. The hotel has a nice restaurant and bar and a number of entertainment options throughout the week
The spa was very nice and the PJs in room with towel bag is a nice touch. It’s not in the thick of everything but close enough. As big station nearby and some great coffee spots just a few steps away
A lifesaver during the off-season! This is my favorite hotel chain; I absolutely love the decor. The service is also excellent. It's a top-notch Japanese hotel chain that I highly recommend.
The facilities are a bit old, and there's a large public bath on the first floor separated by gender, but it's not a hot spring. The hotel also offers Kabuki performances
Excellent hotel! The front desk staff were very welcoming. We usually check in using English when we're abroad, but here they even had Chinese service available
I had a very comfortable 3-day stay at this hotel. It's right near a pedestrian street, which made it super convenient to walk to Smart Coffee
Kyoto, 74 Nakajimacho,Kawaramachi Higashi-iru (2 km from centre) 🧭 Map
For such a prime and expensive location, the room size is actually quite good! The Kamo River and Kawaramachi area right next to the hotel offer truly healing beautiful scenery, and there are tons of great food options right outside the door too!
The hotel's location is really great; I love the Isomaru right across the street. This time, though, I encountered a staff member who wasn't very sharp
The main draw is how comfortable it is right by the Takase River, and Ogawa Coffee, just one traffic light away, is also delicious
Also, the beds in the hotel are incredibly comfortable – just the right firmness – ensuring a good night's sleep
There's a supermarket just 20 meters to the left when you leave the hotel. Matsuya (a popular beef bowl restaurant) is about 200 meters further to the left, with Isomaru Suisan directly opposite it
This was my second stay, so I didn't take any photos of the hotel
Kyoto, 80, Oguracho, Sanjo-dori Karasuma-nishiiru, rayon Nakagyo, 604-8166 Kioto, Prefektura Kioto, Yaponiya (in the centre) 🧭 Map
I stayed for two consecutive nights. The lobby is spacious and even features a garden, which is quite beautiful. The only downside is that it's a bit far from the main business district, requiring two subway stops.
I had a wonderful stay at this hotel in the heart of Kyoto. The location is perfect — close to major sights, cafes, and transportation. The room was clean and comfortable, and the staff were friendly and helpful
I'm giving this place full marks, it's just so convenient! It's about 200 meters from the subway exit (take the Starbucks exit), and only a 10-minute walk to Daimaru Department Store and Nishiki Market
My only minor gripes are that they don't even provide a bottle of water, and the hotel's public bath isn't very big – it felt cramped with just four people
On the bright side, there's a 7-Eleven right across the street, which is super handy for buying things
It's located on a quiet side street, and the environment is elegant
Kyoto, Mukadeyacho, 387, Nakagyo Ward (2 km from centre) 🧭 Map
The room was a bit small, but the service was exceptional. They offered complimentary tea and coffee, free Japanese ochazuke (rice with green tea) as a late-night snack, and we even caught a Kabuki performance
As a hypersensitive person, this was the feature I appreciated the most. • Great Amenities & Meals: The evening meal service was fantastic. We really enjoyed the free snacks, wine, and the late-night Ochazuke
We stayed during a busy holiday weekend and the hotel was quite busy. Despite that, it was easy to use the hotel amenities (public bath, free coffee and tea and snack service) without feeling rushed or overcrowded
5/10)
Our stay in Kyoto was wonderful, and I’d highly recommend this hotel to everyone. It has a private, calm, and clean atmosphere. Most of the staff were very professional and provided excellent service
This specific interaction made me feel a bit discriminated against. Final Verdict
Otherwise, it would have been a perfect experience. If this service issue is addressed, this hotel is truly a gem in Kyoto
What I Liked the Most
• Exceptional Soundproofing: During our two-night stay, we never heard any noise from the neighboring rooms—not even the sound of running water, which I often encounter elsewhere
Kyoto, 410-3 Shimomaruya-cho, Nakagyo-ku (2 km from centre) 🧭 Map
Amazing hotel right at the shopping street. For the money it was a mind-blowing.
Very quiet, very clean. The reception desk is very friendly and helpful.
I would recommend staying here and will come back eventually.
Location was good. Easy to travel around amenities. Walking distance to train and bus station. Plenty of good food and shopping around the area. Room is spacious. Bathroom has ample space too.
Everything was good, food was fabulous. The first time in Japan we weren’t hungry after dinner . The room was clean, cosy. We used bus for the airport. Very convenient. Highly recommend this hotel to stay over night.
Great facility with close proximity to a lot of different shops and restaurants. Very kind and helpful staff.
Located near a major shopping, dining, and covered market district of Kyoto, less than a block from the subway and an underground grocery store and mall, Practically overlooking Nobunaga's Mausoleum, the hotel interior is artful decorated and the rooms are comfortable, quiet
The location is excellent, super convenient for eating and shopping, and there's a 7-Eleven and a bus stop right outside, making it easy to get anywhere