Osaka Tokyu Rei Hotel in Osaka
✅ Excellent front desk service described as friendly and efficient with quick check-in. ✅ Convenient location near Umeda business district with easy access to multiple shopping and dining options. ✅ Rooms equipped with needed amenities and luggage storage with a secure combination lock system. ✅ Breakfast noted as extensive and better than typical for similar business hotels, including steak and congee. ✅ Free smartphone device in rooms allowing worldwide calls. ❌ Several guests mention very small room sizes, tight for two people with luggage. ❌ Housekeeping issues reported: trash not emptied regularly and bedding not changed during multi-night stays. ❌ Poor air conditioning performance causing discomfort. ❌ Slow and unstable Wi-Fi connectivity. ❌ Some reviews highlight outdated facilities and noise from air conditioning units.
Rooms and prices
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Description
Osaka Tokyu Rei Hotel is a 3-star business hotel established in 1978, featuring 402 rooms across a 13-story building. Its interior offers classic, well-lit rooms including Standard Single, Standard Double, and Ladies Single types. Guests benefit from amenities like air conditioning, free WiFi, a restaurant, and laundry services (token paid). The hotel supports business travelers with four meeting rooms and a business center. Check-in starts at 15:00 and check-out is by 10:00. The staff is noted for friendliness and efficient service, and some rooms provide luggage storage facilities. The hotel offers a designated smoking area and facilities for disabled guests. Despite some mixed reviews regarding room size and cleanliness, it remains popular for its convenient location and value pricing starting at 26 USD per night.
Location
Located in central Osaka on the Hanshin Expressway 1 Loop Route, the hotel is about 15 km from Osaka Airport. It sits 400 meters from Higashi Umeda subway station and just 100 meters from the Taiyū-ji temple. Hankyu Department Store is an 8-minute walk away, accessible via a lively underground shopping street (Izumi no Hiroba) connected directly to the hotel area. Nearby, you’ll find the vibrant Higashi-dori street with many snack shops. The hotel is also close to several restaurants including '釜山 東通り店' at 68 meters and Prison Restaurant The lock-up Umeda at 165 meters. For family outings, Kids Plaza Osaka is 606 meters away.
Tips
- If arriving early, use the luggage storage to explore the area without waiting for check-in.
- Expect small room sizes typical for the area; consider packing light or upgrading if you prefer more space.
- For dining, explore the nearby underground shopping street and Higashi-dori for a variety of food options.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Option: Buffet Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 12 years old
- Paying at the hotel: JSB, DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 10:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Television in lobby
- Fire Extinguisher
- Upper floors accessible by elevator
- Reception desk
- Non-smoking rooms
- Room service
- Fridge
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Linens
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Vending machine
- Kettle
- Free Wi-Fi
- Internet
- Airport transportation
- English
- Bike rental
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Massage
- First Aid Kit
- Pets Not Allowed
The nearest beach is located on the distance of 1510 m. It takes 23 minutes To the beach!
Street view
Video: Shin Osaka Esaka Tokyu REI Hotel, Suita, Japan
Map
Reviews
Behind the hotel is a shopping street with many dining options. This area is in the heart of Umeda, with Hankyu Department Store and Hankyu Sanbangai being the closest. It's perfect for shopping.
The downside is that, like most standard Japanese business hotels, the rooms are very small. However, I was aware of this beforehand, so it wasn't a surprise. All the necessary facilities are provided. Toiletries are DHC, and you pick them up downstairs.
It's worth mentioning that the hotel's breakfast is excellent. Compared to most business hotels in the same price range, the breakfast is quite extensive, featuring steak and congee. Vegetables and fruits are also available.
1. **Terrible Housekeeping and Service.** We stayed for four consecutive nights. Upon check-in, we were informed that the hotel promotes eco-friendliness, so if we put out the green card, they wouldn't change the bedding or towels. On the first day, we placed the green card, thinking it was good to support the environment. However, when we returned from sightseeing, we found the trash hadn't been emptied. After complaining the next day, the trash was finally emptied. On the third day, we didn't dare hang the green card, but the trash *still* wasn't emptied! In four nights, the hotel only emptied the trash once, and the bed and duvet were never made or changed!
2. **Awful Amenities.** The air conditioning in the room was incredibly poor; even on the lowest setting, it was too hot to sleep comfortably with a blanket. We had to sleep without any covers just to feel alright! Furthermore, the hotel does not have any Chinese-speaking staff and doesn't provide complimentary bottled water (you have to get water from a dispenser in the corridor).
3. **Dreadful Facilities.** While it's understandable that Japanese hotel bathrooms can be compact, I've never encountered a smart toilet where the flush button isn't on the control panel, but hidden *behind* the toilet lid – meaning you couldn't flush unless the lid was closed first. Additionally, the Wi-Fi speed was very slow and unstable; pages constantly froze and wouldn't refresh.
To summarize, this hotel is absolutely atrocious. If I hadn't stayed at other decent hotels in Kyoto beforehand, I would have genuinely believed all Japanese hotels were this terrible. If our booking hadn't been non-refundable, we would have changed hotels midway through our stay. It severely impacted our travel mood. You absolutely, positively MUST steer clear of this dreadful hotel!!
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Frequently asked questions about Osaka Tokyu Rei Hotel
What types of rooms are available at Osaka Tokyu Rei Hotel?
The hotel offers Standard Single room, Standard Double room, and Ladies Single room types.
Is breakfast included in the room rate?
Breakfast is not included in the total price and must be paid for additionally at the property.
Are pets allowed at this hotel?
Pets are not allowed, but service animals are permitted.
How far is the hotel from the nearest subway station?
The Higashi Umeda subway station is approximately 400 meters from the hotel.
Does the hotel provide luggage storage for early arrivals?
Yes, the hotel offers secure luggage storage facilities where guests can self-deposit bags with a combination lock.











































































