Onyado Nono Namba Natural Hot Spring in Osaka

Having stayed at Dormy Inn Hokkaido and Nono Nara, this one felt like the worst!

1. It's more expensive than Dormy Inn, but the hot spring baths, toiletries, and evening noodles are all the same. The only difference is the room style, with its所谓的 'Japanese-style' aesthetic.

2. You're required to take off your shoes upon entering, which looks ritualistic, but it's actually very, very dirty. Luggage wheels are notoriously filthy, and they roll all over the tatami mats. You never know if previous guests had athlete's foot. It's just very, very dirty.

3. The room was dusty, and this is my main complaint! I carelessly hung a piece of clothing on the rack, and to my surprise, it was covered in dust. There were even cobwebs in the corners! Does housekeeping even clean these rooms?

4. Sure enough, after we went out on our first day and returned, the room hadn't been cleaned, the trash hadn't been emptied, and nothing had been replenished. I called a Chinese staff member, who claimed it was their first day and argued that we needed to request cleaning. Seriously, what kind of hotel operates like that?! Then, they started saying that we'd have to pay an extra cleaning fee if we wanted the room cleaned? What?! They insisted there was a note in the room explaining this. I told them no one would notice a small note, and besides, the front desk didn't mention any of this when I checked in! I then carefully read the note, and it stated that excessive trash, like packaging from drugstore purchases, would incur a cleaning fee if not disposed of by the guest. That Chinese front desk staff member was incredibly rigid and clearly hadn't fully understood the policy, repeatedly demanding payment and claiming it wasn't their responsibility. My trash was just basic refuse, not excessive, and therefore not covered by their policy!

5. Next, the water. The hotel provides very small bottles of water, and there's no water dispenser in the hallway. The day before, I called the front desk, and they gave me three bottles of water. But when I asked that same Chinese staff member for water, they refused, saying each room is only allowed two bottles. I told them they hadn't cleaned the room or refilled anything, and besides, this policy wasn't communicated beforehand! Plus, I had already received water the day before when I called! Why was it different now?! It was truly infuriating. The next day, when I asked the cleaning staff for water, they happily provided it! That particular Chinese staff member was truly aggravating! I showed them photos and videos of the dusty room, and they said they'd report it, but nothing came of it.