Inasayama Kanko Hotel in Nagasaki

I was quite disappointed with this booking made via Trip.com. I specifically booked a Deluxe Japanese Western style room with an outdoor hot bath, as the outdoor hot bath was a key reason for choosing this room.

Upon check-in, I discovered that there was no outdoor hot bath, and I was informed that the room I had booked was not available. Initially, I was told that I had booked a room that did not include a hot tub. However, after checking my booking details, it was clear that the room I reserved was indeed supposed to come with an outdoor hot bath.

To their credit, the hotel staff did try to assist by finding a last-minute alternative room that still had a bathtub that comes with a view.

However, this replacement room had a much more limited view compared to the original room we had chosen, and it was not equivalent to what was advertised and booked.

Additionally, the window in the room was quite flimsy and dirty, and with the temperature being rather cold, this further affected the comfort of the stay.

Because we had a very limited itinerary, a significant amount of time was spent resolving this issue and arranging a replacement room. As a result, some of our planned activities had to be cancelled, which further impacted the overall experience.

Overall, this was a rather disappointing experienc eespecially because this was the first time I had booked this type of room as a surprise for my girlfriend, who was really looking forward to the outdoor hot bath.

Unfortunately, the key feature that made this booking special was missing, which significantly affected the stay.

I hope that Trip.com can take note of this issue and ensure that rooms are marked as unavailable once fully booked, to prevent similar situations from happening to other guests.

Overall, it was fantastic! The only slight disappointment was that the soup served with dinner was lukewarm. On the bright side, I was really happy that both bathhouses had a shampoo bar! ( *´꒳`*)

I booked a corner room to enjoy the Nagasaki city view, and it was absolutely stunning—honestly the highlight of my stay. The staff were very friendly, and there were team members who specifically assisted international guests and spoke excellent English. If you’re looking for a place to relax, enjoy a panoramic view of Nagasaki, and soak in an onsen, this is definitely the hotel to stay at.

It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb.

It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced.

The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant.

There's a shuttle bus service from the hotel to Nagasaki Station.

There's also a hot spring (onsen).

I stayed here before the Sky Jamboree. I was shown to a room on the 8th floor, the night view was beautiful, the food was delicious, and the staff were very helpful.

I booked this place only for one night but it was totally worth it, and I immediately regretted my past decision of booking this place only for 1 day… 

It was perfect place for calm-wellness kind of fam-trip with its spas(located in each bldgs!), delicious dinner(pre-booking is a must, i presume?) and breakfast!

Inasayama(MT.Inasa) hill’s location could be the only problem but if you do not insist in downtown tour, it won’t bother you!!!! 

They have pre-booking(1day ago) guest only shuttle bus but operation time is very limited!

Love this hotel. Clean and friendly staff all around. The open bath was great too. Breakfast was decent but it was great with the good views. Thanks for the great stay!

Love the hotel. Clean and service was good. Got the room with view and it was the best choice. It was so spacious and clean too. We have a car so getting to and from the hotel was easy.

Very good location, extremely good service. Staff are very kind. Short distance ride to train station. The only improvement point that I could think off is to adjust the timing of send off slightly earlier to be in line with shinkansen timing :)