DoubleTree by Hilton Hotel in Shymkent
✅ Rooms are very clean and quiet with excellent soundproofing ✅ Staff are frequently described as polite, helpful, and professional ✅ Hotel has a fitness centre, indoor pool, sauna, and spa facilities praised by guests ✅ Breakfast buffet is generally good with a variety of options and a calm dining atmosphere ✅ Recent renovation in 2023 has refreshed the rooms with modern design and amenities ❌ Some guests reported the minibar fridge was not cold, leading to lukewarm drinks ❌ Rooms can feel warm and stuffy, with one suggestion for fly screens to reduce mosquitoes ❌ There have been complaints about billing errors and slow resolution at checkout ❌ A few noted the hotel’s location as not the most convenient compared to other Shymkent hotels ❌ Some guests found the breakfast pricing for lunch and dinner to be expensive
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Description
DoubleTree by Hilton Hotel in Shymkent is a modern 4-star property originally built in 2012 and renovated in 2023. It offers 85 well-maintained rooms ranging from Double rooms to 1 Bedroom Double Suites, including accessible and connecting family options. This hotel features a range of amenities such as a restaurant, bar, fitness centre, sauna, and an indoor swimming pool. Guests benefit from services like WiFi, room service, laundry, and luggage storage. The rooms are noted for cleanliness and comfort, with specific praise for quietness and good soundproofing. The hotel combines a high rating of 9.5/10 with a reputation for friendly and helpful staff, although some guests experienced issues with room temperature and minibar cooling. Breakfast is served buffet style and generally well regarded despite some comments about pricing for lunch and dinner. Overall, the hotel presents a contemporary and comfortable stay with quality facilities close to key city attractions.
Location
The hotel is located at 43 B, Bauyrzhan Momyshuly Avenue in Shymkent, approximately 9 km from Shymkent Airport. It is very close to several popular attractions: the Circus is just 0.16 km away, the Aquapark 700 meters, the Museum of Political Repression Victims 740 meters, the Ice Palace 900 meters, and the Opera and Ballet Theatre 1.22 km from the hotel. For dining nearby, the Summer Cafe Manchester is only 195 meters away. This location provides easy access to the city center and key points of interest, making it convenient for travelers wanting to explore Shymkent.
Tips
- Check your room’s minibar fridge temperature on arrival to avoid lukewarm drinks.
- If you are sensitive to mosquitoes, request a room with good window screens or bring a repellent.
- Confirm breakfast inclusion and billing details at check-in to prevent misunderstandings, as some guests have experienced billing errors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is 7,500.00 KZT (approx. US$15.92) per night.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, JSB, DinersClub, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Terrace
- Early check-in
- Late check-out
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Bathrobe
- Safe (in room)
- Accessibility features
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Internet access
- Airport transportation
- Russian
- English
- Hiking
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Water fun
- Heated swimming pool
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- First Aid Kit
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
Hotel view
Video: DoubleTree by Hilton Shymkent
Map
Reviews
(2) Stayed in different rooms on different week. Both times, the bar fridge isn’t cold. Had Luke warm drinks, not good!
(2) Stayed in different rooms on different week. Both times, the bar fridge isn’t cold. Had Luke warm drinks, not good!
As for catering, the breakfast included in the room rate was quite good, but the prices for lunch and dinner were clearly overpriced.
The most unpleasant experience occurred during check-out. We were supposed to pay for our meals upon departure, but we were “surprised” to receive bills that included items we had not ordered. The clarification process took about half an hour, and since we were running late for our flight, we asked the staff to send the corrected invoices to our accounting department.
Overall, the hotel left a mixed impression: despite its grand name, the quality of service and organization still need improvement.
I had a wonderful experience at the DoubleTree by Hilton. From the moment I checked in, everything felt well-organized and welcoming. The hotel is spotlessly clean — not just in the rooms but also in hallways, elevators and common areas. The overall atmosphere is very cosy and comfortable, with thoughtful details that make you feel at home.
The staff were polite, professional and genuinely helpful throughout my stay. Check-in was smooth, and of course I have to mention the famous DoubleTree cookies — warm, fresh and honestly the best I’ve tried in any hotel chain. A small touch, but it sets the tone right away.
The room itself was quiet, well-designed and had a very comfortable bed. Everything worked perfectly — great water pressure, good lighting, fast Wi-Fi and quality toiletries. Soundproofing was also excellent, which made it easy to rest.
Breakfast had a good selection and was constantly refreshed. I also appreciated the calm atmosphere in the dining area — no rush and no noise.
Overall, a great balance of comfort, cleanliness and hospitality. I would definitely stay here again and recommend it to anyone looking for a worry-free and pleasant hotel experience.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about DoubleTree by Hilton Hotel
What types of rooms are available at DoubleTree by Hilton Hotel Shymkent?
The hotel offers Double room, Double room with city view, Accessible Double room, Deluxe Double room, Connecting Family room, and 1 Bedroom Double Suite.
Does the hotel have a swimming pool and wellness facilities?
Yes, the hotel includes an indoor swimming pool, a sauna, a fitness centre, and a spa centre.
Is breakfast included in the room rate?
Breakfast is served buffet style but additional breakfast fees are not included in the total and must be paid separately at the property.
Are pets allowed at this hotel?
Pets and service animals are not allowed at the hotel.
How far is the hotel from Shymkent Airport?
The hotel is located approximately 9 kilometers from Shymkent Airport.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 73 USD The best time to book is May 17, with rates starting from 68 USD