DoubleTree by Hilton Hotel in Shymkent
Rooms and prices
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Description
Hotel opened in 2012. In this hotel 120 rooms.
The distance to the nearest airport is 9 km.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is 7,500.00 KZT (approx. US$15.60) per night.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, JSB, DinersClub, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Terrace
- Early check-in
- Late check-out
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Bathrobe
- Safe (in room)
- Accessibility features
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Internet access
- Airport transportation
- Russian
- English
- Hiking
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Water fun
- Heated swimming pool
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- First Aid Kit
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
Hotel view
Video: DoubleTree by Hilton Shymkent
Map
Reviews
(2) Stayed in different rooms on different week. Both times, the bar fridge isn’t cold. Had Luke warm drinks, not good!
As for catering, the breakfast included in the room rate was quite good, but the prices for lunch and dinner were clearly overpriced.
The most unpleasant experience occurred during check-out. We were supposed to pay for our meals upon departure, but we were “surprised” to receive bills that included items we had not ordered. The clarification process took about half an hour, and since we were running late for our flight, we asked the staff to send the corrected invoices to our accounting department.
Overall, the hotel left a mixed impression: despite its grand name, the quality of service and organization still need improvement.
I had a wonderful experience at the DoubleTree by Hilton. From the moment I checked in, everything felt well-organized and welcoming. The hotel is spotlessly clean — not just in the rooms but also in hallways, elevators and common areas. The overall atmosphere is very cosy and comfortable, with thoughtful details that make you feel at home.
The staff were polite, professional and genuinely helpful throughout my stay. Check-in was smooth, and of course I have to mention the famous DoubleTree cookies — warm, fresh and honestly the best I’ve tried in any hotel chain. A small touch, but it sets the tone right away.
The room itself was quiet, well-designed and had a very comfortable bed. Everything worked perfectly — great water pressure, good lighting, fast Wi-Fi and quality toiletries. Soundproofing was also excellent, which made it easy to rest.
Breakfast had a good selection and was constantly refreshed. I also appreciated the calm atmosphere in the dining area — no rush and no noise.
Overall, a great balance of comfort, cleanliness and hospitality. I would definitely stay here again and recommend it to anyone looking for a worry-free and pleasant hotel experience.
Cafe and Restaurants near hotel
Frequently asked questions about DoubleTree by Hilton Hotel
How much does it cost to stay at DoubleTree by Hilton Hotel?
The cost of staying in DoubleTree by Hilton Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 87 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the DoubleTree by Hilton Hotel?
You can book Double room, Double room with city view, Connecting Family room, Deluxe Double room, Accessible Double room, 1 Bedroom Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at DoubleTree by Hilton Hotel?
Check-in at DoubleTree by Hilton Hotel is possible from 15:00, check-out is until 12:00.
Does DoubleTree by Hilton Shymkent have a pool?
Yes, DoubleTree by Hilton Shymkent has a swimming pool for guests.
Are pets allowed at DoubleTree by Hilton Shymkent?
No, pets are not allowed at DoubleTree by Hilton Shymkent.
How to get to DoubleTree by Hilton Shymkent from the nearest airport?
The nearest airport is Shymkent International Airport, located about 24 mins from hotel by car (11.2 km) away.
What’s the cancellation policy at DoubleTree by Hilton Shymkent?
The cancellation policy at DoubleTree by Hilton Shymkent depends on your room type and booking terms.
Does DoubleTree by Hilton Shymkent offer airport transfers?
Yes, DoubleTree by Hilton Shymkent offers Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.


































































































