Diamond Hotel Shymkent in Shymkent
✅ Multiple guests highlight the hotel's cleanliness, mentioning spotless carpets and bedding as well as ironed linens. ✅ The reception staff is frequently praised for their friendliness and helpfulness, including accommodating early breakfast requests and assisting with taxi orders. ✅ Rooms are described as spacious, comfortable, and odor-free, with good-quality mattresses and an appropriate number of pillows. ✅ Guests appreciate the hotel's modern interior design and the availability of free Wi-Fi and fresh water in the lounge area. ❌ Some guests criticize the breakfast quality and service, describing it as mixed, limited, or poorly managed during busy times with up to 80 guests. ❌ One review mentions slow kitchen service and unsatisfactory cleaning unless specifically requested. ❌ There is a noted absence of an exhaust fan or ventilation in bathrooms, which can lead to lingering odors or dampness after showers.
Rooms and prices
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Description
Diamond Hotel Shymkent is a four-star property in Shymkent offering a range of room types including Standard Double rooms, Deluxe Double rooms with balconies, and Double Family Suites with balconies. The hotel is rated highly for cleanliness, amenities, location, and service, all receiving a 9/10 score. Guests praise the modern interiors, comfortable beds with clean, ironed linens, and helpful staff, especially noting attentive reception service and early breakfast availability. The hotel features a restaurant with buffet breakfast, a bar, a fitness center, karaoke, and free parking. It operates a 24-hour front desk and security, with facilities such as WiFi, luggage storage, and laundry. Note that children are not permitted, and cribs or extra beds cannot be added to any room types. Pets are allowed. The hotel is managed by a private host and charges for breakfast separately. Expect a quiet atmosphere suitable for rest during transit or longer stays.
Location
Diamond Hotel Shymkent is located at 178-i kvartal, 181, right in the city of Shymkent, Kazakhstan. The hotel is described as being in the city center, close to restaurants, bars, shops, and pharmacies. It is situated along a main road and offers free parking for guests arriving by car. While exact distances to landmarks are not provided, guests appreciate the convenience of nearby amenities and the central urban location, making it easy to access local points of interest.
Tips
- If you plan to have breakfast, consider arriving early or confirming timing since breakfast starts at 7:30 a.m.
- but can be served earlier upon request.
- Request assistance promptly from reception if you need items like an iron or taxi help, as staff are responsive.
- Be aware that bathrooms lack exhaust fans, so ventilation might be limited after showers.
Policies and conditions
- Child policies: Children are not permitted to stay at this property
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Age Requirements: The main guest checking in must be at least 18 years old
- Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Heating
- Security guard
- Express check-in/check-out
- Early check-in
- Late check-out
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Bathrobe
- Safe (in room)
- Ironing
- Laundry
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Free internet
- Russian
- English
- Karaoke
- Suitable for Events
- Parking
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Family/Kid Friendly
- Pets Not Allowed
Hotel view
Video: Обзор Шымкентского отеля - Diamond Hotel Шымкент
Map
Reviews
I'd like to point out the cleanliness of everything, from the carpet to the bedding – special thanks for that.
We needed to leave early at 7:30 a.m. and thought we wouldn't have time to have breakfast, as breakfast isn't until 7:30 a.m., but the receptionist and the staff served breakfast early, at 7:00 a.m. – nice.
Everything was quiet and calm, just right for rest on the road.
I'd also like to point out the very comfortable mattresses (my back thanked me) and the right number of pillows, and the bed linen was ironed and clean.
The room was odor-free.
One small drawback: there's no exhaust fan in the bathroom or anything to eliminate odors or dampness after a shower.
The lounge is comfortable, well decorated, guests and residents are always provided with fresh water.
The hotel is located along the road, there is a parking lot. Restaurants, bars, shops, pharmacies, etc. are located nearby.
The hotel service is excellent. The guys at the reception woke us up on time at night, helped us order a taxi.
The prices in the hotel are reasonable, and considering the included breakfast - excellent! I recommend!
2. Breakfast at the hotel there were about 80 guests; breakfast was simply mixed, there was nothing
3. Cleaning will not be done until you kick it.
I don’t recommend it until the service improves.
POIs near hotel
Frequently asked questions about Diamond Hotel Shymkent
Are children allowed to stay at Diamond Hotel Shymkent?
Children are not permitted to stay at this property.
Does the hotel provide cribs or extra beds for guests?
Cribs and extra beds cannot be added for any room type.
Is breakfast included in the room rate?
Breakfast is served buffet style but is not included in the room price and must be paid for separately at the property.
What types of rooms are available at the hotel?
Room types include Standard Double room, Deluxe Double room with balcony, and Double Family Suite with balcony.
Does the hotel allow pets?
Yes, pets are allowed at the hotel.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 71 USD The best time to book is May 25, with rates starting from 65 USD