Mirotel Hotel in Astana
✅ Spacious and clean rooms with daily housekeeping and free toiletries ✅ Reception staff, especially Batirzhan, praised for exceptional service ✅ Affordable spa and restaurant prices with quality food like pancakes and salads ✅ Complimentary water delivered daily and additional amenities such as robes on request ✅ Good breakfast variety and friendly reception team ❌ Occasional booking issues, including room double-booking and check-in problems ❌ Air conditioning malfunction reported on the first night by one guest ❌ Complimentary drinking water not consistently provided without request ❌ Location is a bit far from main attractions according to some guests ❌ No health faucet in washrooms may cause discomfort for some guests
Rooms and prices
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Description
Mirotel Hotel offers a four-star stay in Astana with a strong overall rating of 9.4 out of 10. Guests have praised the spacious and clean rooms, which include Standard Double rooms, Deluxe Double rooms, and Suites, all maintained with daily housekeeping and thoughtful amenities such as toothbrushes, slippers, and water delivered to the rooms. The hotel features a 24-hour front desk and security, free parking, WiFi, a restaurant, and a bar, meeting the needs of both leisure and business travelers. Reviewers highlighted the professionalism of staff members, notably Batirzhan at reception, and the quality of breakfast with options like thin pancakes and muffins. Some guests appreciated the affordable spa services and the helpfulness of the reception team. Although a few noted issues with air conditioning and booking errors, the majority found the service supportive and the atmosphere comfortable. Pets are not allowed, and children up to 7 years old stay free without extra beds.
Location
Mirotel Hotel is located on side-street Arkat 1 in Astana, Kazakhstan. It is approximately 12 kilometers from Astana International Airport (TSE). The hotel is somewhat removed from major city attractions, but nearby places like the Pyramid and National Museum are accessible. Taxi fares in Astana are low, making transport to main sites convenient. The hotel’s location offers a quieter setting away from the busiest areas while still providing good access to key points of interest. Guests mentioned the need for translation apps since staff primarily speak Russian.
Tips
- Use taxi services for easy access to city attractions since the hotel is a bit outside main areas.
- Request a robe if desired, as they are available on request.
- If you speak little Russian, consider using a translation app to communicate smoothly with the staff.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Western, Halal Buffet [Mon - Sun] 07:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Security guard
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Minibar
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Free internet
- Russian
- English
- Free parking
- Indoor Pool
- Conference Hall
- Pets Not Allowed
Street view
Video: MirOtel Hotel, Astana, Kazakhstan | Travel With Sandhya
Map
Reviews
For the Indians the washroom usage will be bit uncomfortable as no provision of health faucet.
Rooms are bigger but the services are lackadaisical though it was done. The
complimentary drinking water was not provided on second day but it was done after request was made.
Breakfast is good enough. Location wise it is good as few places like the Pyramid, National museum were nearby.
Usage of Google Translate or any other App will be helpful as mostly speak Russian.
Behaviour of staff were very good and were helpful.
Breakfast spread is also nice
POIs near hotel
Frequently asked questions about Mirotel Hotel
Are pets allowed at Mirotel Hotel?
Pets are not allowed at this hotel.
What types of rooms can I book at Mirotel Hotel?
The hotel offers Standard Double rooms, Deluxe Double rooms, and Suites.
Is breakfast included in the room rate?
Breakfast is served as a Western and Halal buffet daily from 07:30 to 10:30, but additional breakfast fees need to be paid at the property.
How far is Mirotel Hotel from Astana International Airport?
The hotel is approximately 12 kilometers from Astana International Airport (TSE).
Does the hotel provide free parking and WiFi?
Yes, free parking and WiFi are available for guests.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 58 USD The best time to book is August 1, with rates starting from 56 USD