Best Western Plus Hotel in Astana
✅ Many guests praised the friendly and efficient staff, describing them as 'incredibly friendly and efficient' with good English communication ✅ Rooms are noted as 'spacious, comfortable, and clean' by multiple reviews ✅ The hotel's central location was frequently mentioned as 'perfect' or 'very centrally located', easing city exploration ✅ The breakfast received positive remarks including a 'great' quality with made-to-order omelets ✅ New massage service on the third floor was described as 'amazing' ❌ One guest reported a serious hygiene issue related to the restaurant, causing gastroenteritis ❌ Some reviews mention that parts of the hotel feel 'a little bit dated' or require modernization ❌ There was a notable communication failure regarding a requested early takeaway breakfast, which was not prepared as promised ❌ Parking received lower ratings (6/10) and was mentioned less favorably compared to other services ❌ One guest found the rooms 'very small and very shabby', indicating inconsistency in room conditions
Rooms and prices
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Description
Best Western Plus Hotel in Astana is a four-star property built in 2007, featuring 106 rooms across several floors. It is part of a global chain known for reliable comfort. The hotel offers various room types including Standard Double, Premium Double with city view, High Floor Double, Junior Suite, Executive Suite, and Double Apartment. Guests have access to amenities such as a restaurant, bar, fitness center, sauna, massage services, and a business center with meeting rooms. Free WiFi is available, though some guests noted it could be better. The hotel provides express check-in/out, luggage storage, laundry service, and free parking. Rooms are described as comfortable and ergonomic, suitable for both work and leisure. While the interior shows some signs of aging, a new massage service on the third floor has been positively highlighted by guests.
Location
Located at Dostyk street 13A in central Astana, the hotel is within walking distance of key attractions: the Singing Fountain at 220 meters, Bayterek Tower 570 meters away, and Nurzhol Boulevard at 1 kilometer. The Presidential Park, Korme Exhibition Complex, and Nur Astana Mosque are all within 1.5 kilometers. The Palace of Peace and Reconciliation and Hazret Sultan Mosque lie within 2 to 2.4 kilometers. Astana's main airport is about 11 to 14 kilometers distant, making transfers manageable. Nearby dining options include Restaurant Falafel at 171 meters and Wine Bar at 244 meters, though guest ratings for these are moderate. Overall, the hotel's location offers convenient access to cultural landmarks and city center amenities.
Tips
- If you plan an early departure, double-check your breakfast arrangements with hotel staff to avoid miscommunication.
- Request a higher floor for a better city view, as guests have appreciated this option.
- While parking is free, the rating suggests limited convenience, so consider alternatives if you rely on a car.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Cuisine: Full English/Irish Opening hours: [Mon - Sun] 07:30-09:30 Open Price for extra breakfasts: Contact hotel for details Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, UnionPay, DinersClub
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Express check-in
- Non-smoking rooms
- Room service
- Fridge
- Cable TV
- TV
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Shoe shine
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Breakfast in the room
- Full board rates available
- Restaurant
- Packed Lunches
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Billiards
- Parking
- Parking nearby
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Gym
- Massage
- Beauty services
- Sauna
- Hammam
- Pets Not Allowed
Room virtual tour
Video: Best Western Plus Astana Hotel, Kazakhstan | Travel With Sandhya
Map
Reviews
- Such a small place for breakfast. Breakfast is really poor, specially variations of food. Not always fresh.
"The rooms were spacious, comfortable, and clean"
"The breakfast was great, especially the omelet made to order"
"The hotel's prime location made exploring the city a breeze"
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Best Western Plus Hotel
What room types are available at Best Western Plus Hotel Astana?
The hotel offers Standard Double room, Premium Double room with city view, High Floor Double room, Double Junior Suite, Executive Double Suite, and Double Apartment.
Is breakfast included and what are the breakfast hours?
Breakfast is served daily from 07:30 to 09:30 with a Full English/Irish option. It is not included in the room price and must be paid separately at the property.
Does the hotel allow pets or service animals?
Pets and service animals are not allowed at this property.
How far is the hotel from the airport?
The hotel is located approximately 11 to 14 kilometers from Astana International Airport (TSE).
Are there any wellness facilities available at the hotel?
Yes, the hotel offers a fitness center, sauna, massage services on the third floor, and a beauty/barber shop.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 86 USD The best time to book is October 5, with rates starting from 77 USD