Jumbaktas Hotel in Astana
✅ Several guests praised the spacious rooms with large windows and city views. ✅ The breakfast buffet received positive remarks for variety and taste. ✅ Staff friendliness and helpfulness were highlighted by many reviewers. ✅ The spa and fitness facilities, including a 25-meter pool, were appreciated by some guests. ✅ Convenient location within walking distance to the Opera House and other attractions. ✅ Cleanliness was rated highly by numerous visitors. ❌ Multiple reviews noted that some rooms are outdated and require renovation. ❌ Complaints about additional charges for spa access not clearly communicated before arrival. ❌ Issues with poor room cleaning and untimely housekeeping service, including cleaners entering without knocking. ❌ Reports of insufficient towel and bathrobe supply, with some guests receiving only one set. ❌ Some guests experienced problems with hot water supply and shower performance. ❌ Service inconsistencies, including slow service and occasional language barriers. ❌ Problems with missing or mishandled guest belongings reported.
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Description
Jumbaktas Hotel is a four-star property in Astana, built in 1999 and renovated in 2012, featuring 61 rooms spread over 10 floors. The hotel offers rooms decorated in a luxurious national style with pastel tones and custom wooden furniture. Its facilities include a covered swimming pool, a restaurant, a bar, a fitness center, sauna, and a spa center with massage services. Business travelers can use the business center and meeting facilities, while leisure guests will find billiards and a gym on site. The hotel provides free parking, 24-hour reception with express check-in/out, luggage storage, laundry, and WiFi. While the pool receives mixed reviews, cleanliness, breakfast, and location score well. Room types range from Standard Double rooms to Presidential Apartments, many with city views. The hotel operates a non-smoking policy and does not allow pets. Check-in starts at 14:00, and check-out is by noon.
Location
Jumbaktas Hotel is located in Astana's left bank area, close to major landmarks. It is 12 km from the Astana International Airport (TSE). The Opera and Ballet Theatre is only 500 meters away, making it convenient for evening performances. The National Economic Achievements Exhibition and the Circus are within 900 meters, and the Korme Trade and Exhibition Center is about 1 km from the hotel. Train stations are located 7 km away. Nearby dining options include The Journal karaoke & restaurant, 265 meters from the hotel, rated 9/10 by guests.
Tips
- If you plan to use the spa or pool, confirm any extra charges before your stay to avoid surprises.
- Guests recommend bringing your own slippers as the hotel may not accept theirs for spa use.
- For a comfortable visit, be aware that some rooms might have outdated furnishings and occasional housekeeping irregularities.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Opening hours: [Mon - Fri] 07:00-10:00 Open
[Sat - Sun] 08:00-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property. - Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, AmericanExpress, Visa, JSB, DinersClub, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Heating
- Security guard
- Newspapers
- Television in lobby
- Early check-in
- Late check-out
- Upper floors accessible by elevator
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Luggage storage
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Shuttle
- Russian
- English
- Suitable for Events
- Parking
- Swimming pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Baths
- Massage
- Beauty services
- Sauna
- Spa
- Hammam
- Family/Kid Friendly
- Pets Not Allowed
Hotel virtual tour
Video: Jumbaktas Astana Hotel, Kazakhstan | Travel With Sandhya
Map
Reviews
Stuff was really good.
Breakfast is not bad but for star hotel it could be better
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Jumbaktas Hotel
Is there free WiFi available at Jumbaktas Hotel?
Yes, the hotel provides WiFi services, though some guests noted that internet quality may vary in certain rooms.
Are pets allowed at Jumbaktas Hotel?
No, pets and service animals are not allowed at this property.
Does the hotel have a swimming pool and is it free to use?
The hotel has a covered swimming pool, but some reviews mention that there may be an additional fee to use the pool and spa facilities.
What types of rooms are available at Jumbaktas Hotel?
Room types include Standard Double room, Business Double room with city view, Superior Double room with city view, Superior Business Double room with city view, Bridal Double room, Family Quadruple room with city view, Double Suite, and Presidential Apartment.
How far is Jumbaktas Hotel from the Astana International Airport?
The hotel is approximately 12 kilometers from Astana International Airport (TSE).
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 85 USD The best time to book is October 8, with rates starting from 71 USD