Spa-Hotels in Cancun

I was put up in the hotel bc of a cancelled flight. It's close to CUN airport if that's what you need. The service was good, food was decent. My only issue w the rooms were how thin the walls are. I could hear everything from the room next to me. And that poor person's headboard was up to mine and probably didn't sleep as I was coughing all night! I heard their alarm in the morning very easily. The...

The hotel is very convenient. Close to the airport and Walking distance to the outlet mall. Service is ok. Receptionist don't speak English well. Breakfast is fine we enjoyed the bread and fresh fruits. Bed is comfortable, we had the king size. Sound insulation not so good, you can hear people talking outside and room upstairs, people foots steps can be heard too. There's coffee maker but no coffee...

So I will start with the room and location were good, the main reason for a 3 is, the shuttle service was some of the worse we have dealt with, from pick up and drop offs, waiting and communication was well below any of expectations or what we have had anywhere before. The staff upon check in were very passive aggressive and the morning check out guy was just plain rude. The restaurant staff were good...

Great stay if you need to be at the airport the next morning! The hotel room was nice, very clean, and had room service. Free airport shuttle runs every 30 or 45 minutes, even in the middle of the night. Make sure you reserve it for early rather than late because sometimes it is delayed.

Our room was very comfortable. You have everything you'll need during your stay. The kitchen was useful to us since the room service is a little expensive. The airport shuttle was right on time.

This was an overall nice property with nice location, beautiful beach and pools. The food truck and tacos by the pool were hits for our midday lunch/snack. The buffet always had something we could enjoy. Disappointed in their process for getting into their restaurants and that their room service ends promptly at 11 pm. Their drinks also never tasted like quality alcohol. For those reasons we’d likely...

Food was good, clean, great entertainment.. Swimup bars great service.. Kids activities were awesome. Great customer service..

Enjoyed sitting by the pool. Not a swimmer, but refreshing to just get in the pool. The staff was all very helpful and our room was maintained well while we were there.

The beach is absolutely beautiful. The hotel is also beautiful. The food and drinks definitely not the best and service was very slow. We had a great time as a family, but I definitely expected better food quality, and better service.

I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees...

Fantastic Stay at Iberostar Cancun! ✨ I had an absolutely wonderful experience at the Iberostar Cancun. From the moment I arrived, the staff was incredibly friendly and attentive, always going the extra mile with a genuine smile. They truly made the atmosphere welcoming and relaxing. The cleanness of the rooms was impeccable—spotless and well-maintained, which made a huge difference to our comfort...

CLEAN ROOM GOOD STAFF GOOD SECURITY ALL OK EXCEPT , NO RESTUARENT, OR CAFETERIA

I’ve booked through Orbitz for years. When it says taxes and fees included, I’ve never have been charged additional amounts by the hotel. This hotel charges a environmental sanitation fee.

Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver.

Clean, quiet, comfortable. Close to shops and restaurants. Easy walk (less than 1 km) to central ADO bus terminal. Good value for the price.

Is on the center of cancun city and very close to the hotel zone. Some rooms are smaller than others with a humede smell and the personal sometimes is very lazy and heedless. The internet doesn't reach most rooms and you always need to stay at lobby for get connection. I don't recommend the breakfast. This place is good for rest and the closeness to ADO and hotel zone. For more reasons is bad.

Great place to stay. Close to everything. You can catch the bus to go everywhere!

We had real good dinning experience at Los Velas.The Chef Miguel gave personal touch to our food and made cuisine which we love. He didn't even know our preference but he amused us. Also serving by Justo was really good. I really recommend these guys.

Hotel Cristal | Cancun, Mexico If you’re looking for that "1990s Spring Break" nostalgia mixed with a view that looks like a literal postcard, Hotel Cristal is your time machine. It’s not the sleek, ultra-modern glass tower your influencer cousin stays in, but it has a certain retro charm that I actually dug. The Vibe Let’s be real: the decor hasn't changed much since Titanic was in theaters. It’s...

We have been vacationing at this resort for the past 32 years. We have seen the upgrades throughout the years, as well as the consistent views of the most beautiful beach in Cancun. One thing that has remained constant and consistent is the people. They make our stay comfortable and like home. As our life has evolved into snowbird stage, we find ourselves at the Krystal for 10 days at a time for 3...

Fantastic atmosphere and dining, though rooms need a little TLC We had a lovely stay at this resort. Our first impression was very positive, and the reception team made us feel welcome right away. We opted for a paid upgrade to an ocean-facing room, which offered a beautiful view, though the room itself was just average. We did notice a slight odor in the bathroom, and the provided toiletries were...

Beautiful location! Right near nightlife/clubs and restaurants which you can easily walk too. All within minutes of the hotel. Rooms are outdated and I booked the club king balcony ocean view suite. But the balcony view was top tier. Service was amazing, staff is caring and the event staff are the best. The daily events are fun for all ages and they keep you well entertained. Being right in front...

My dad and I had an excellent time here. It was my first time in Mexico. From the moment we arrived to our departure date everything was wonderful. Julio is the one who greeted us at the door and was there for us every step of the way throughout our stay. The pool and hot tub were amazing. The food and drinks were out of this world. The staff were fun and helpful. We had a relaxing massage towards...

We arrived at night, and in the morning we were pleasantly surprised by the beautiful, vibrant colors and the stunning view from the balcony. It was truly a lovely experience.

I've stayed in many hotels in Cancun, and this one was very cheap. The downsides are that a 2000 peso deposit is required at check-in, and upon check-out, the front desk has to check the room! They only refund the money after everything is in order. The room I booked was on a two-story building, and there was a very steep and narrow staircase right at the entrance, which was very inconvenient. The...

No water is offered in the room & they do not advise you (no matter what time you are checking in).

The rooms are apartment-style, mostly with ocean views. The design is a bit retro, and you can hear the sound of the waves. Even after check-out, you still need to check in! The security guard is quite strict!!!

The environment here is really great. It has its own beach and swimming pool. The beach is very clean, the beach chairs have plenty of sunshades, and there is also its own infinity pool. The food in the restaurant next to the pool is also great. The blue sea is beautiful. The female front desk staff is kind and amiable. Credit cards are accepted at the front desk and the restaurant. The most worth...

We could see the Caribbean sea from our room and it was amazing. The beach is just a step from the hotel and you can enjoy the swimming pool with sea view as well!

The location is great, just a ten-minute walk from the bus stop, and there's a large supermarket on the way! Highly recommended if you're catching a bus in the morning.

Good value, easy transport Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.

A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant

Very clean the room and very polite the staff. good location and safe place.

Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!

Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.

Great hotel , good price good service

The Wi-Fi is a big problem; there was no cell phone signal in the rooms. Breakfast is complimentary, as they say. The truth is, it's a very functional hotel for arriving and sleeping in the hotel zone. Its location is good, very close to the Intercontinental Hotel bus stop.

The hotel is located in a beautiful place and the territory is beautiful. But the hotel itself is very old and requires complete reconstruction. At the same time, the service in the hotel is good. But the conditions for living are more for survival.

The location of the hotel is very good, there is a lake behind it, it is nice to sit next to it. The hotel front desk is very friendly

Because it was located in the hotel zone, it had good access to the beach and was an area where pick-up and drop-off services were available for tours.

The photos on Trip are 10 times better than the hotel itself the shower is cold there was no remote control for the air conditioning and they charge a fee upon arrival for cleaning the room which is not registered on the reservation otherwise overall it remains correct to spend a few nights in the hotel but nothing more.

Wonderful staff in a dated themed hotel, but excellent for money for those on a tightbudget, you get what you pay for.

The room was very clean and there was a pool, so I was very satisfied. The Wi-Fi was fast and there were no problems. There were times when the shower did not have hot water.

The hotel has what you need and is close to restaurants and pubs. It is a cozy area to walk around and look around. There are two restaurants connected to the hotel. A cozy pool where you can order drinks. The only minus I can think of is that the wifi did not reach the pool.

Good welcoming , nice service but the water is not too hot

The staff is impatient and has no desire to satisfy and please the customer. They resolve everything by simply letting us know we can make a "complaint." The pool is under construction, which isn't communicated before booking. There was only one outlet for the TV and another in the bathroom, and none near the beds.

The service was very good. The location is excellent for my needs, as close to the bus station. There are plenty of restaurants in the area and shopping nearby. The hotel restaurant has a very friendly staff. The food is good too.  It was my 4th stay at the hotel and I would stay there again.

I like to stay at this hotel, they used to have restaurant in the reception area but now only breakfast. There is shop near the hotel they have food service as well but the food is kind of expensive. The rest it is secure and peaceful polite workers.

If you dont like to walk or don't have transportation, it will be hard to move around. Luckily we had Uber available. Much better than local taxi's. Property needs lots of upgrades. Staff not so friendly, at least not with us, kitchen for breakfast is limited as well. If you're in a rush, yoi cant eat there.

I recommend a restaurant and bar as close as possible where you can sit and have a laugh.

The Receptionist team ! Is amazing always ready to help ! Always with a Smile . Make my stance always Fantastic and Fun also the housekeeping are super great at their Job for all that Thank you !!! See you Next !! Kindly, Regina x

The room is very big and the surrounding environment is a bit backward. It is quite far from the scenic spot and you have to take a bus. Overall it is okay.

the property looked very old nothing updated rooms did not look like pic only two towels for bath given nothing else as for new ones when they cleaned they left same towel we had just asked for and used instead of replacing pool super small paid for a night i didnt stay due to flight cancellation

We have stayed at this resort several times, and we continue to love it. The rooms are comfortable and clean, and the location — toward the South end of the hotel zone —offers a quieter, more relaxing beach experience. The entertainment team is excellent, and it was great to see Ana still there. The gym has been updated with new equipment, and it was noticeably better than during our last visit. ...

Courteous staff. Oscar, the FlowRider instructor was phenomenal. Restaurants were good.

I would come back to this property, next time I’m in Cancun, and atayed in a lagoon view balcony room. The room amenities were nice (full kitchenette, 2 bottles of water + coffee + tea, stackable laundry in room, etc.) and the view was of part of the lagoon, lots of palm trees, the back of property pool (quieter) and the Flow Rider surfing machine, which operates on limited hours. Breakfast buffet...

We stayed as a part of our vacation club ownership. All the staff was very helpful and friendly, special shoutout to our assigned concierge representative- Brenda, I also enjoyed activities (HIIT, water aerobics) with Geromo. They have multiple pools on property, direct access to the beach. Also both the sports bar and the Sea &Stone restaurant were very good. We enjoyed our stay.

The food options were very limited and complicated. They need to have basic meal options and pump up the quality of the items. We had to travel to IHOP to eat a decent breakfast. Their Buffet was terrible. Food was dry and sitting too long. No variety. They would close 2 pools in the evening and all guest had no option than to all be in one pool , but they advertise 3 pools. The jacuzzi temperature...

Nice resort to relax and swim. Pools are fun. Main pool is in the sun most of the day but there is a lot of shaded lounge chairs. Food is average and not a lot of options. During summer the seaweed is bad and you cant swim in the ocean. Beds are nice and room was great. We had a balcony with ocean view, a kitchen, and washer/dryer. Bus stop is easy to walk to and close by.

The room cleanliness was okay, but honestly, only one restaurant was good; the rest were terrible! The facilities were also outdated, beach management was poor, and the beach environment was unpleasant. I highly do not recommend it; for the same price, you can stay elsewhere.

It was a very comfortable trip with my wife. The sea view room had a nice view, but the room size was a bit smaller than the standard room. Overall, it was very nice, but there were long queues for restaurants. If I have the chance, I would probably come back again.

Quite disappointing. It's not as good as Xcaret. The room was damp and smelled bad, and no one cleaned it during my stay. The room service had limited options and the food was unappetizing. The hotel restaurants were inconsistent in quality, and you could easily end up with a bad experience.

The hotel was packed, everyone was incredibly busy, and check-in wasn't possible even by 3 PM. No one was pushing timeshare packages that included spa treatments. The cleanliness was so-so; there was hair in the toilet bowl, and the drains smelled slightly. We waited over two hours for biso (a type of Japanese restaurant) in the evening, and the entire hotel was swarming with mosquitoes. I got bitten...

The room is spacious and well-equipped. Hello: I was assigned a room at the very edge ~ it was inconvenient to get in and out (was it because I booked it through the OTC Ctrip platform? A bit discriminatory? Or because we are Asian?) ~ I hope Ctrip will follow up and find out more!

The service was good, the food was good, and the scenery was great. The only downside was that the room was too humid, so inland friends might not be able to adapt. The room was modern, but for those who are used to staying in good hotels in China, there is still some gap, so there is no need to have too much fantasy. I used the pad in the room to order food, but it didn't come. I had to call to remind...

Wonderful service. Pretty building. In front of the hotel, there is a nice Mexican restaurant which open until midnight.

The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street

In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.

Good place to stay, amenities were good buy reception was a little unfriendly( not rude but it doesn’t matter it’s a good place). Other than that the complex is beautiful and really great place.

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.

A really quiet hotel with good people who are reliable in what they say.

Well this hotel needs upgrades, people already working, they're on site, so not possible to stay in room and relax during the day. Conveniently located in a shopping area with Walmart, restaurants icecream shop and also a very nice pet shop and more. You need to park your car where need to pay a small amount. Rooms , carpets in the hallway need upgrade urgently. Staff is very nice, most of them work...

If you’re on a business trip this is the place. If you’re coming for vacation I would say try getting closer to the beach but if you’re in a budget then this place won’t be the luxurious next to the water place you’re wishing for but it’s not far from the beach area so you could take an uber, and you’ll be surrounded by restaurants and supermarkets so you’ll be alright

Such an amazing stay! Rooms were comfortable, great and cool AC, breakfast was great, I hope you get to try the caramelized plantains on one of the days, walmart right across from hotel, good for Gatorade, electrolits, etc..., great restaurants behind, safe area, seven eleven walking distance too, Krispy Kreme also close, try la flor de Lis or la Parilla, great food, pool was nice, gym available...

Had a good comfortable 1 night stay. Was upgrade to a suite and not much of a difference I guess. Room 604. Nice big windows of the street ahead with beautiful fountains. Good breakfast - usual continental food and friendly staff. Thankfully, the guy at check in and different person at Check out knew English. But, rest of the time was a lady who knew only Spanish. Had extremely difficult interaction...

Good budget friendly Hilton property, perfect for an overnight stay. A quick ride from the airport. Easy check in with friendly and accommodating staff. Rooms were basic but clean. Small pool, adequate continental breakfast, and beautiful wide windows for a great street view. There’s a neighborhood Walmart and Sam’s club in the same parking lot, and multiple restaurants to choose from also in the same...

good location for short stay. Delicious breakfast.

Really good location if you want to get away from the hotel zone. Near local food spots

Just about 7 mins walk from ado bus station, very convenient location. Room is small and basic, but clean. Staff is very friendly. Good for a night or two.

Excellent although they assigned a room at the entrance and you could hear everything outside

humid room, poor noise isolation with hotel next to night club, would avoid

The are some cheap and good restaurants around the hotel. The bed was not good for two people, maybe good for one. However, the best was the price and location. There are not parking lot inside the hotel, you have to park at the street.

I arrived at the hotel very late, around 2am, and the girl at the reception checked me in without any problems. The hotel is in the city center and there was some music playing. It was very dark in the room. I couldn't see anything. The bed and pillows were comfortable. You can stay for one or two nights. I wouldn't recommend it for a long period.

room good, staff great, amenties o.k. shuttle service v.g.

Club Regina is an older hotel, but very well maintained. My husband and I stayed 4 days and had a terrific time. The food at the pool bar and indoor restaurant is very good. Breakfast was included in our reservation and it was quite a spread! The beach is the nicest section of the entire ***** of beach. The pool water was too cold, but the hot tub warmed up enough to enjoy by day 3, but it was...

The unit is spacious and thoughtfully laid out. Everything from the hot tub to the AC is fully operational; the kitchen equipment is a bit dated but works perfectly well, and the shower pressure is a highlight.

Spacious room; good food with different choices; courteous staffs

Our 2 room suite was very clean and comfortable for 2 nights. We loved the balcony view of sunrise over the Caribbean Sea, from either the spa tub or chairs. We also used the kitchenette for cooking and preparing breakfast and lunch, and walked to delicious local restaurant one evening, and the Club Regina hotel bar overlooking the coast the other eve (nachos and cheesecake were very good). The palapas...

Everything was perfect!! Outdated but clean and spacious rooms!! Service was excellent! All the staffs are friendly and polite!! 💙

Great Location, nice view, food overall was good. This resort needs better exterior upkeep but i think they are running as long as possible and trying to get what they can out of it without dumping too much money into aesthetics. Years ago this resort was probably very very beautiful. Dont get me wrong id stay here again for 4 days for the $80 rate i paid bit no more than $100 a day

Staff very friendly. Resort is older but very nice grounds. Our room was renovated...very nice Beach.

The hotel left a wonderful impression! Cozy rooms, cleanliness, and a convenient location—everything was top-notch. The warm and welcoming atmosphere made me feel right at home. The staff deserves special praise: friendly, attentive, and always ready to help. And to top it off, the weather was perfect, making the whole stay truly ideal!

This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers...

This is an older but nice property with a nice beach. The room is a little outdated, but serves its purpose. The staff was friendly. The food is very authentic and offers something for everyone. You will need to drink fast or drink more to get the most out of the alcohol but the bartenders are nice. I would definitely stay again for the property, price and beach.

The area by the water was beautiful, definitely a smaller resort which was nice! Rooms were ok definitely needing renovations especially the washrooms. Room service was inconsistent regarding filling supplies the soap toilet paper etc. also inconsistent on times when room service comes. Food and drinks were great options for local food and American food which was liked

Great stay overall, excellent American-style buffet with a Mexican touch, convenient location and shuttle service, though the pillows could be softer.

Please listen to reviews, hotel is not clean however service was decent and the locations was good. If you are worried about restaurants and food. You’re in a good spot . 3 Great Taco restaurant around the hotel to your right , 7/11 near by .

The hotel is located downtown, on a quiet street, with cafes and shops nearby. The supermarket is a 10-minute walk away, as are the bus stops. The souvenir market and bus station are 15 minutes away. In the evening, there's a fair in the park or something similar for locals, where you can buy inexpensive food. The hotel is a solid C. Pros: cleanliness, good bed linens, and a mattress with a pillow...

We enjoyed our stay in this place

Kavia Plus Cancun lived up to our expectations for the price. The room layout is a bit unusual, with the balcony facing inward, but I had seen the photos beforehand, so I was prepared. The staff were friendly, always kept the room clean, and made sure there was always water. No problems at all. The location is convenient for exploring the area. Overall, a good value stay and we would recommend it for...

- About a 10-minute walk from the ADO bus terminal. - The windows face an internal corridor and don't let in any natural light, so there are essentially no windows. The room is generally bright, so it's not a problem. - No cups or hair dryers. (Hair dryers can be borrowed at the front desk.) - The shower and toilet are separate. The shower is attached to the ceiling. - Nearby Barapas Park has lots...

We liked the hotel 🥰 We stayed here for the second time. Nice and friendly staff. Delicious breakfasts. Reception is open 24/7. When we first checked in after midnight, we were checked in quickly and without any problems.

Hotel in the city center, close to the bus station but far from the beaches. Clean room and pleasant pool.

It has a beautiful view from the rooms facing the sea. The restaurant is simple but has a spectacular view of the pool and the sea. Close to the airport, 10 minutes by car. It needs maintenance and renovation in the rooms. They could have a better visual space in the lobby and the elevators. Close to the superior sea wow

This place is absolutely amazing!! Staff are incredible!! This is the best hotel I've stayed in by far. The view of the ocean is breathtaking. The spinach juice in the morning is to die for and the place is spotless. Definitely recommend this place. It's only 12 minutes from the airport, there's an amazing Mexican restaurant across the street as well as a grocery store that sells hot food, alcohol...

The general quality of the hotel is good, the swimming pool is very pleasant with the pool bar and the access to the beach is immediate, very appreciable and beautiful. The food is excellent. The services are good but some things need to be reviewed in depth. The all inclusive service of the hotel works but is absolutely not optimized. Every time you take a drink or eat something you have to give the...

The view was breathtaking, the beach was kept clean in front of the hotel. Bedsheets and bathroom seemed clean and the room service for tidying up did their best to be timely but they weren't thorough, but much appreciated nonetheless. The pools were kept clean as well. Getting beachside or poolside service was possible but not timely or efficient and not always easy to catch, seemed like they might...

Amazing staff and beautiful service. The food was basic but well done. They didn’t have much variety in the food which is the only reason why I called it basic. Having unlimited drinks was a plus but their liquor option wasn’t too robust. The view was to die for. Just a gorgeous view of the beach. Definitely a good experience for the price we paid. Wished the hotel was a little more fancier but nonetheless...

Old but well kept and nice hotel. Very delicious food, clean beach with waves.

All in all it was okay. The location was good. The staff was very friendly! It could have been a little bit cleaner but still it was very good value for the money.

Good services and comfortable stay

This hotel is located in downtown Cancun. The room was clean and came with a refrigerator and amenities such as shampoo and body soap. However, at night, loud music starts playing from the bar next door and continues until around 7am. You can still hear the noise even with the windows and doors closed, so it may be bothersome for those who cannot sleep unless they are in a quiet environment. There...

Three things you absolutely must do in Cancun: 1. Take the free shuttle bus from T4 to T2 to T3; 2. Exchange currency at the bank across from the gas station on the lawn opposite T2 (19.20 pesos, later 19.30 pesos in the city center); 3. Find the ADO bus, take bus 140 to the ADO bus terminal, Cancun's Dongzhimen transportation hub! This hotel is near the ADO terminal, right on the main road, within...

I've stayed at this hotel for half a month now. It's pretty much the same as other hotels. If you're traveling on a tight budget, this hotel is a good choice; it's in the city center and offers great value for money.

We were able to store our luggage before check-in, so we could enjoy sightseeing comfortably. The staff were very helpful.