Bel Air Collection Resort & Spa Cancun in Cancun

The view was breathtaking, the beach was kept clean in front of the hotel. Bedsheets and bathroom seemed clean and the room service for tidying up did their best to be timely but they weren't thorough, but much appreciated nonetheless. The pools were kept clean as well. Getting beachside or poolside service was possible but not timely or efficient and not always easy to catch, seemed like they might have been understaffed in that respect, because it was either 1 or 2 gentlemen trying to get the orders from and to everyone in these places. Locks to the rooms aren't the most reliable, the anchor for the chain part of the lock just came out of the wall like it wasn't even screwed in. Also had a moment where we didn't hear the staff at the door and they just took initiative to open our locked door for the purpose of offering us some sweets, very disconcerting. Our room key had to be re-charged many times sometimes several times a day due to the fact that it stopped unlocking our door. Many outdated and dilapidated/rusted over looking outlets and fixtures. Cleanliness and thorough room service was not at the highest standard. The food offered at the restaurants at this resort was not very good and the drinks seemed watered down. The hotel is affordable though and it might be you get what you pay for but that's my honest observations and experience.