Hotelito Azul - A Michelin Key Winner in Tulum

The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all.

Pros - Beautiful property with rooms that look like treehouses, right on beautiful sandy beach with private area with sun loungers. Rooms were clean and spacious, good WiFi and free offsite parking. Execellent property in terms of looks.

Cons - While the looks were great, we were not satisfied with the stay. Although the staff was lovely, there was a severe shortage of them, all around the property. Not sure if it was because staff was on Christmas holidays or it is usually like that.
Reception - There was only 1 person at a time, to do check-ins, property tours, resolve existing guest problems, etc. which means there was always a long wait. Also, they were only available from 8am to 6pm (or 8pm).
Cleaning - Somedays cleaning didn't happen until 5pm despite asking for it at 11am and multiple reminders. Reason given - shortage of staff and priority given to checked out rooms.
Rooftop - The property has a beautiful rooftop with a hot tub and swimming pool. But again, UNSTAFFED at all times! We didn't know how to switch on the hot tub until another tourist helped us. They could easily put a staff there to sell drinks and food there and to help people but no!
Restaurants - There are two restaurants on site. While we liked the drinks and food at Olivia (reception area), most days it opened later than the advertised 8am.
Tea/Coffee - No tea/coffee making facilites either in the room or any common area! NO STAFF OR EVEN SECURITY after 10 pm. You are on your own

Our room was great, but some amenities could be improved upon like having a coffee maker, clothing iron, and blow dryer inside the room. The staff was great, however having more personnel on site would make the manager’s job a lot more simpler.
The hotel restaurant was also overpriced for the quality of food received.

Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.